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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, most reviewers were let down by their experience overall. People frequently struggle to reach support, noting that the customer service team is unhelpful and difficult to navigate. Customers constantly complain about unexpected hidden charges and extra fees added to their monthly loan payments. Though some reviewers were happy with helpful staff and found good offers on loans, others experienced severe problems. Reviewers frequently mentioned that collection agents act unprofessionally, constantly calling regarding payments. Furthermore, issues with incorrect penalty fines and rigid due dates leave many individuals feeling very frustrated with the overall financial service.

What people talk about most

Service

Customers consistently note negative experiences with service, reporting poor customer support and unmet... See more

Customer service

Consumers find customer service to be negative, highlighting a complete lack of effective communication and... See more

Payment

Clients share negative opinions on payment, reporting frustration with unexpected bounce charges and... See more

Price

People report negative experiences with price, consistently highlighting excessive costs and hidden charges.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Once you take their service, they pester you via calls - a minimum of 4-5 calls and a maximum of 10 calls a day to take more loans. Bajaj Finance are CROOKS! Paying via Credit Card would have costed l... See more

Rated 1 out of 5 stars

This finance institute is really worst. I have money in my account and also Autopay is active. They didn't make transaction, instead put bounce fine of rupees 531 rs. Even if I haven't made any wrong,... See more

Rated 1 out of 5 stars

Bajaj Finserv has a very misleading fraudulent over draft loan practice. The sales people are duping hard earned money of Indian middle class people with fake promises like 0% charges on insurance, pr... See more

Rated 1 out of 5 stars

This company it irritates us everyday every minute. The people here call us even though we do not need any loans. Government has to take actions and ban these type of companies. Because of their calls... See more


1.1

Bad

TrustScore 1 out of 5

296 reviews

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1.1

All reviews

(296)

160 reviews in the last 12 months

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Rated 1 out of 5 stars

Dear Sir/Madam,

Dear Sir/Madam,

I am writing to raise a serious complaint regarding the incorrect cheque bounce charge of ₹502 applied to my Bajaj Finance account.

I have send email 3 time your people not responding worrest empl. No reply no calls.

Worrest service don't buy any loans and products. I m really Dispointed.

I have two EMIs with Bajaj Finance. I deposited ₹4,000 into my bank account on 01 September 2026, specifically to ensure that sufficient funds were available for both EMI payments. The required amount was available in my account.

However, I received messages showing that the EMIs were processed/debited on 02 September 2026, and despite having sufficient funds available, a cheque bounce charge has been applied to my account.

Furthermore, I received the following notification today:

“Your mandate has been successfully executed on 05-09-26 and your account has been debited with ₹502.00 towards BAJAJ FINANCE LTD for the UPI Mandate, RRN 103998027083 – UCO Bank.”

This clearly requires an immediate explanation. If I had already maintained sufficient funds in my account and the EMI was subsequently processed, why was a cheque bounce charge of ₹502 collected from me?

I have attached my bank statement showing the transaction/deposit details for your verification. Kindly check the complete transaction history, including the EMI presentation date, mandate execution date, available balance, and the reason for applying the bounce charge.

I request you to immediately:

Refund the incorrectly charged ₹502 to my account.

Reverse/remove the cheque bounce charge from my Bajaj Finance account.

Verify both EMI transactions and provide me with a clear written explanation.

Confirm that no further incorrect charges or duplicate EMI debits will be made.

Provide confirmation once the refund and correction have been completed.

I have fulfilled my responsibility by maintaining sufficient funds in my account. I should not be penalized or charged for an error or delay in the processing of the EMI from your side.

This is causing unnecessary financial loss and inconvenience. I am extremely disappointed with the way this matter has been handled and expect immediate resolution without any further delay.

If the ₹502 is not refunded and the issue is not resolved promptly, I will be compelled to escalate the matter through the appropriate grievance authorities and, if necessary, approach the Consumer Court for further action.

Please treat this as an urgent complaint and resolve the issue immediately.

Regards,
[Mohd Najeeb ]
[Loan/Customer ID]
[Registered Mobile Number 9700452464]

September 2, 2026
Unprompted review
Rated 1 out of 5 stars

This finance institute is really worst

This finance institute is really worst. I have money in my account and also Autopay is active. They didn't make transaction, instead put bounce fine of rupees 531 rs. Even if I haven't made any wrong, I was expected to pay fine and also it impacted my cibil score. On top of this, they keep on calling from AI support, who doesn't understand what I say. They are incapable of providing even basic customer support to know what went wrong

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

Personal loan Loan for 1,87,000.loan…

Personal loan Loan for 1,87,000.loan rate of interest 35% They charge 7216 rs as processing charges.then bajaj insurance Rs 5466 and niva bupa insurance rs 4000 .30 month tenure.I paid for 28 months.if i go for foreclosure they want me Rs 882 as foreclosure charges.so think of getting bajaj loan.day robbery.

September 5, 2026
Unprompted review
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Rated 1 out of 5 stars

Very bad experience with bajaj app

Very bad experience with bajaj app, since 15 days I'm trying to clear my upcoming emis even though app not showing payment option, facing this issue since long back, i couldn't able to issue resolve also.

August 30, 2026
Unprompted review
Rated 1 out of 5 stars

Bajaj finance sub se bura or kharab or…

Bajaj finance sub se bura or kharab or ghatiya finence hai ye company ke kam karne wale imploye gali se bat karte costumer se bahot heres karte call kar kar ke bahot taklif dete mai ye sajetion duga ke is company ke finence se koi product pe finence na kare inke charges bahot hai penalty bhi bahot lagate taklif bhi bahot dete ye company se jitna ho sake bache varna agar aap ne is company ka finence karwaya to ye log aap ka jina haram kar dege ye log bahot taklif dete

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Very Bad Service & Customer Support

Very Bad Service & Customer Support

I am extremely disappointed with the service from Bajaj Finserv. I had already paid and cleared all my EMI dues and outstanding balance in full. My card was blocked previously, and even after clearing the complete amount, I am now facing the same issue again.

I have contacted customer care multiple times through email, but I have not received a proper solution or satisfactory response.

If all payments have been cleared, customers should not have to repeatedly contact support for the same issue. The customer service and complaint-resolution process need significant improvement.

Very poor experience. I would not recommend Bajaj Finserv based on my experience.

July 16, 2026
Unprompted review
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Rated 1 out of 5 stars

Very bad experience ❌❌❌NOt recommend to…

Very bad experience ❌❌❌NOt recommend to anybody , very high Interest and very high foreclosure charges, horrible experience,❌❌❌
They are ready to sell another loan to me at lower interest to foreclose the earlier loan.... but not ready to decrease the previous loan interest instead.
Will never recommend anyone to get loan from this bank ..The whole group is fraud.

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

Very worst communication and employees…

Very worst communication and employees are very arogant ... especially sonali from headquarters branch nagpur..she said the cheque will disbursed on Tuesday and it got cleared earlier Monday and they are charging irrationally higher interest rate

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

They act like Goons

I have taken a personal loan from Bajaj Finserv amounting to INR 3.2 lakhs. This month, due to my salary delay, I delayed paying the EMI by 5 days. The Bajaj Finserv people started calling me and speaking very rudely.

August 8, 2026
Unprompted review
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Rated 1 out of 5 stars

Very high percentage of person loan I…

Very high percentage of person loan I get (28-29%). Paid all emi on time but when I have some financial problem like illness and medical emergency...from few months I missed on time payment and then I faced their real face. They sent agent at my home who continueously trying to scared me and my family for do something bad with us. Very bad experience... I will say my all friends circle to never trust on Bajaj finance. Worst worst and worst....

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

Very bad service

Very bad service. The staff are very irresponsible in the Reliance Chembur Branch. I faced a lot of problems because of their irresponsibility

January 20, 2026
Unprompted review
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Rated 1 out of 5 stars

This is the Worst Company Ever

This is the Worst Company Ever. Any call from Bajaj Finserv please beware that you are talking to cheaters. They are like the Wolves in sheep. They Promise one thing and execute one thing. Manipulates the person and make us the bait. Very Very Fraudulent people. The Bajaj Finserv is not having the any morals to hire such a illegitimate, Unmoral, Unethical, cheaters.

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service and such a fraud…

Very poor service and such a fraud bajaj Finserv company,I took pos bajaj Emi service machine for my store ,but service was not satisfactory,i requested the machine to be returned,but even after the return request,the machine was not collected by their representatives, despite this 4 months of rental charges were deducted from my account, when I contacted them regarding the refund process,I was told that the amount would not be refunded, this is extremely disappointing and unfair,i expect Bajaj Finserv to resolve this issue and refund the wrongly deducted rental amount

August 10, 2026
Unprompted review

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