Baker & Bray Reviews 

35
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and craftsmanship of the dog beds, noting how much support and comfort they bring to their pets. Many people also highlight the fast delivery service, stating that the ordering process is smooth and very straightforward. However, some reviewers were not happy with the materials, mentioning that certain items felt cheap or developed unpleasant odors. Additionally, a few people felt that customer service was unhelpful and complained about strict return policies. Some customers also stated that their dogs simply refused to use the beds, leading to frustration.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the dog beds offer exceptional quality,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the superb... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the remarkably quick... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support alongside quick... See more

Customer service

Consumers find customer service to be positive, frequently praising helpful support when changing items and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought 2 of the eco comfort orthopaedic dog beds for my 11yo rescue beagles as they both have arthritis now & I wanted something that would give them the support they need while being comfy & cosy & t... See more

Rated 5 out of 5 stars

Our dog has been diagnosed with disc degeneration in his spine and we went looking for an orthopaedic bed for him to be more comfortable. After some searching we opted for a Baker and Bray bed which w... See more

Rated 5 out of 5 stars

Customer service which exceeded any reasonable expectation when an over zealous sharp toothed puppy damaged her siblings dog bed. I have bought 3 beds from baker & bray and would not so much as look e... See more

Rated 5 out of 5 stars

Found Baker & Bray at Goodwoof !Fantastic treatment from start to finish. Easy to order quick delivery. Brought a slate grey orthopaedic dog bed which our dog now loves. Very happy that you can remove... See more


Company details

  1. Pet Store
  2. also in
  3. Pet Supply Store

Written by the company

Manufacture and design of European Handmade luxury orthopaedic dog beds. Multi award-winning company specialising in long lasting premium products created from sustainable products. Additionally create accessories, poop bags, blankets, toys and many other lifetime products.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(35)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Dog bed & Collar - The Ultimate - Eco Friendly Orthopaedic Luxury Dog Bed, Sage Green - L

I was going to give 4 stars because of the price but seeing my old girl all snug and comfortable I have to give it 5. Dog absolutely loves the bed, happily snoring away at night (and day) and doesn’t really get up and adjust her position to get comfy like she used to, lovely cushioned sides for her to use as a pillow and most importantly a real noticeable difference in how she gets in & out of bed, less stiff after a long sleep.

Easy to clean/hoover.

My dog loves it, absolutely worth it if you can afford it.

Would recommend.

October 28, 2026
Unprompted review
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Rated 1 out of 5 stars

Regret buying - poor customer service

Told the company that my dog does not want to sleep in his bed. Sent an email on 22/9/26 to discuss getting a larger bed as the bed has hardly been used. They never got back to me. I wasted £130 - absolutely regret buying this bed.

September 22, 2026
Unprompted review
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Reply from Baker & Bray

Kim can you please email me directly - neil@bakerandbray.com. I have just checked every email received on the 22nd September and nothing was received. We are always 100% happy to assist all clients with returns and refunds.

Rated 5 out of 5 stars

The Best Dog Bed on the Market - Baker & Bray 'The Ultimate Eco Friendly Orthopaedic Luxury Dog Bed."

Baker & Bray 'The Ultimate Eco Friendly Orthopaedic Luxury Dog Bed, Sage Green'

The best dog bed I have found in 16 years of owning Labradors.

I was visiting friends who had this Dog Bed and my elderly Labrador used it throughout the weekend. It gave the right level of support, was the right size and had the outer cushion for her to rest her head. We came home and I did some research and found it was reasonably priced, very well made with good instructions on how to clean the covers. I bought it and my Labrador now uses it exclusively - and our second younger Labrador lets her.

This dog bed is head and shoulders the best dog bed I have found over the last 16 years of owning Labradors.

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Doggy heaven

Millie loves her new slate grey bed from the ultimate range. Goes perfectly with the grey in my lounge, such good quality and I’ve never seen her fall asleep so quickly.She loves going in it and sprawling out. It’s so comfy I’m tempted to get the one dogs share with humans next. The craftsmanship is second to none.

October 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Xl orthopaedic dog bed

Xl orthopaedic dog bed
Murphy has had his bed for 3 weeks and has settled very well The bed is made from lovely material and firm as he is 40 kg and needs space with comfort It’s well filled with orthapedic memory foam and as a very satisfied customer and happy dog owner it was worth the cost Also purchased a replacement cover to have when this one needs freshened lots of nice colours to choose from 👌

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Arrived promptly.
My collie loves his new donut, more comfortable than the last one from different supplier.
Sides are well padded and he snuggles in well.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Our honest review of Baker and Bray…

Our honest review of Baker and Bray luxurious orthopaedic dog bed.
Ollie is 6 years old, and over the years I have purchased several beds for him, but I can honestly say this one is by far the best we have ever had.
The quality is absolutely outstanding, from the beautiful luxurious fabric to the exceptional craftsmanship. It’s incredibly comfortable, beautifully made and feels like a bed that has truly been built to last for many years.
The customer service from Baker and Bray has been equally wonderful. Friendly, helpful and genuinely caring. It’s so lovely to find a company that takes such pride in both their products and their customers.
We honestly couldn’t recommend Baker and Bray and their beautiful bed highly enough. Thank you so much for creating something so special.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fast, efficient service

Fast, efficient service with very quick delivery. Loved the donut bed we ordered for our ageing dog, who also loves it - in fact both our dogs do! And it came with a bonus leather lead which was a lovely addition.

July 16, 2026
Unprompted review
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Rated 5 out of 5 stars

Faulty zipper but problem resolved

UPDATE after issue resolution:

I'm adding an update to my previous review below. Once Neil from Baker & Bray reached out to me, the issue was very quickly resolved and a new cover is on the way to me.
I am excited to give the bed another go as I do think that it is great quality and the colours are lovely. Thank you for your help with this, Neil :)

----------------

I purchased three items from Baker & Bray: the Ultimate bed, the Calming Donut, and the Temperature Regulating Dog Blanket.

About four weeks after buying the Ultimate bed, I removed the cover to wash it following the care instructions exactly (20°C, delicate cycle, no tumble drying). When I tried to put the cover back on, the zipper broke immediately and could not be refitted.

I contacted Baker & Bray to report the fault and request a replacement cover, given the bed had come highly recommended and the zipper appeared to be defective. That was 12 days ago, and I have not received a single response.

For a company selling premium-priced products, this level of customer service is unacceptable. The bed itself looks nice, but the cover's zipper is not built to withstand normal washing and use. Combined with the complete lack of support, I can't recommend this brand and won't be purchasing from them again.

July 27, 2026
Unprompted review
Baker & Bray logo

Reply from Baker & Bray

Good afternoon. Can you please email me directly so i can resolve. I have checked all emails in to the business for the past 21 days and can find no reference to this. my email is neil@bakerandbray.com I will get to the bottom for you and resolve. We have relocated the business over the past 2 weeks so if the error is ours I am genuinely sorry. Thank you.

Rated 5 out of 5 stars

Pawfect

Bought 2 of the eco comfort orthopaedic dog beds for my 11yo rescue beagles as they both have arthritis now & I wanted something that would give them the support they need while being comfy & cosy & the beds have certainly delivered what we were hoping for. Both dogs love their new beds & would definitely recommend!

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Quality and service⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Amazing quality dog bed for my puppy she absolutely loves it and really helped her settle to sleep at night.

Also 10/10 customer service, my dog bed arrived with a small fray in the pillowcase, within 10 minutes of contacting customer services, the director Neil phoned me and got a new pillowcase shipped out straight away.

Can’t fault the quality and service from this company ⭐️⭐️⭐️⭐️⭐️

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Found Baker & Bray at Goodwoof…

Found Baker & Bray at Goodwoof !Fantastic treatment from start to finish. Easy to order quick delivery. Brought a slate grey orthopaedic dog bed which our dog now loves. Very happy that you can remove covers to wash as that’s not an option with lots of beds. Bed looks great & is good quality. Would definitely recommend to friends & family !!

May 17, 2026
Unprompted review
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Rated 5 out of 5 stars

New Luxury Dog Bed for our Girl

New Luxury Dog Bed for our Girl
Having spent some time researching dog beds, we finally settled on the luxury orthopaedic dog bed in oatmeal beige from Baker and Bray.
The bed provides support and comfort to our 6 year old Fox Red Labrador who is an absolute fan and seems more relaxed and content when either sleeping or simply resting.
The ordering process was straightforward and the delivery and customer service was both professional and quick.
This purchase has definitely exceeded our expectations. Thank you to the team at Baker and Bray - we are super pleased with our purchase. If you are looking for a quality product for your beloved pooch then visit the Baker and Bray website.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Super comfy bed! Great quality and great customer service

I was so pleased to find out that Baker and Bray were at Goodwoof as it meant I could actually see their beds before buying one for my dog, as I wanted an orthopaedic bed for her. The team there were really friendly and showed me everything about the beds - taking the covers off and on, explaining how to clean/wash the cover, what was inside etc. Doug jumped into several of the beds to get the best fit for her before I chose which size and colour to buy.
Delivery was super quick, and my dog absolutely loves her new bed. She wasn't too impressed with me moving her old bed at first, but soon moved into the new Baker and Bray. She settles down in it quickly and is soon out for the count. After having tried the 'human' sized one that they brought with them to Goodwoof, I happily snuggle up alongside my dog in her (not so human sized) bed wondering if I should have bought a bigger one that we can both lie in!!! I cannot recommend them enough. Not the cheapest bed, nor the most expensive - but great quality and great service. Doug my spaniel, and I, definitely recommend them

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service which exceeded any…

Customer service which exceeded any reasonable expectation when an over zealous sharp toothed puppy damaged her siblings dog bed. I have bought 3 beds from baker & bray and would not so much as look elsewhere as the beds are clearly comfortable & very stylish. A massive thank uou for your most kind gesture

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Quality product dog beds

Quality product easy to clean the covers are easily removed to wash. My dog absolutely loves hers.
We purchased from all about dogs show the gentleman who served us was lovely and let my dog test out the different size beds. Would thoroughly recommend this company.

April 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Second purchase

What a fantastic product from a great company. This is the second luxury bed we have bought our cockerpoo. He has one in the lounge, one in the bedroom

The quality of the beds is superb, gorgeous colours, easy to clean, and our boy loves it.

Very easy ordering process, speedy delivery, product well packaged. I would certainly recommend if you love your dog and their health and happiness is important to you

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

I have bought numerous dog beds over my…

I have bought numerous dog beds over my Basset Hounds 13 years .Now as a Senior Basset he suffers from joint pain .Every bed I purchased didn’t work for him until I bought a Baker and Bray Orthopedic dog bed . He’s like a new dog and has his life back . Thank you Baker and Bray Excellent Service Keep up the good work. Happy Basset Happy Owner

April 18, 2026
Unprompted review

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