Delivery was quick which was great! I ordered the sand art containers, one drop and they break and the funnels didn’t work as in the sand couldn’t funnel through so they were not great
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had not heard of this company prior to being guided to them by my granddaughters Christmas wish list. The ordering process was easy, although processing time was longer than I expected, however this... See more
Company replied
Only stockist I could find with the speciality art material I needed. Good pricing, great range, prompt despatch. My only criticism is the size of the box the items arrived in - 2 x A4 packets less th... See more
Really happy with the look of the Easter craft activities I purchased but they wont be used until Easter. I have always been happy with previously purchased craft products Ive had for Grandma craft t... See more
Company replied
Company details
About Baker Ross Australia
Written by the company
Arts & Crafts
Craft Activities
Toys
OFFERS
Contact Us
Inspiring creativity since 1974
We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.
We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!
Exclusive Products
With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.
Money back guarantee
All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.
Contact info
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery was quick which was great
Delivery was quick which was great! I ordered the sand art containers, one drop and they break and the funnels didn’t work as in the sand couldn’t funnel through so they were not great
June 23, 2026
Reply from Baker Ross Australia
Hello Sharni,
We appreciate you acknowledging our quick delivery.
We are truly sorry the sand art containers broke so easily and that the funnels were not effective with the sand.
Your feedback is valuable, and we will certainly look into these issues.
Our apologies for any inconvenience.
Kind regards,
Cindy.
The Baker Ross Team.
Advertisement
Reply from Baker Ross Australia
Hello Julie,
We're so glad to hear that your order arrived safely and on time. Thank you for your wonderful feedback!
Kind regards,
Cindy.
The Baker Ross Team.
Fantastic products and quick delivery.
June 8, 2026
Reply from Baker Ross Australia
Hello Lisa,
We are so happy to hear that our products and delivery met your expectations.
We appreciate your kind words!
Kind regards,
Cindy.
The Baker Ross Team.
Delivery experience
I would like you to know that the delivery company you used, delivers after hours to the business address. Not only was no one there to collect it but they took it back to a collection centre which was no where near my work place. They would only keep the parcel for 7 days and then return to back to the sender. The whole process was very inconvenient especially as the delivery chargers were quite high.
May 22, 2026
Reply from Baker Ross Australia
Hello,
We sincerely regret the inconvenience caused by the delivery issues. We are actively reviewing our delivery partners and processes to prevent such situations in the future.
Your feedback is invaluable as we work to improve our service.
We can also see that your parcel was delivered on the 04/06.
Our apologies for any inconvenience.
Kind regards,
Cindy.
The Baker Ross Team.
Everyone loved these crafts at the…
Everyone loved these crafts at the Easter picnic Thankyou!
March 18, 2026
Reply from Baker Ross Australia
Hello Katherine,
We're so happy to hear that everyone enjoyed the crafts at the Easter picnic!
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Cindy.
The Baker Ross Team.
Advertisement
The order has not arrived yet
The order has not arrived yet, and was for Easter Crafts. The tracking service on the package was not available for reference.
March 23, 2026
Reply from Baker Ross Australia
Hello Julie,
We regret that your order for Easter crafts has not arrived and that tracking information was unavailable.
We appreciate your feedback and will investigate the delivery issue to prevent future occurrences.
We will also email you shortly to help further.
Our apologies for any inconvenience.
Kind regards,
Cindy.
The Baker Ross Team.
Happy crafter
Excellent products and the package arrived so quickly. Kids love the variety of crafts.
March 12, 2026
Reply from Baker Ross Australia
Hi Annette,
We're happy to hear that the package arrived quickly and the kids love the variety of crafts! Thank you for your positive feedback; we appreciate it.
Kindest regards
Lynn
The Baker Ross Team
Reply from Baker Ross Australia
Hi Mark,
We're happy to hear that you received exactly what you wanted. Thank you for your positive feedback!
Kind regards
Lynn
The Baker Ross Team
Quick delivery and my grand daughter…
Quick delivery and my grand daughter loved the craft products.
January 29, 2026
Reply from Baker Ross Australia
Hi Judy,
We're happy to hear that your granddaughter loved the craft products and that the delivery was quick! Thanks for your feedback.
Many thanks
Lynn
The Baker Ross Team
Advertisement
Great for Grandma Craft time
Really happy with the look of the Easter craft activities I purchased but they wont be used until Easter. I have always been happy with previously purchased craft products Ive had for Grandma craft time so Im sure they will good also.
February 2, 2026
Reply from Baker Ross Australia
Hi Robyn,
We're happy to hear that you like the appearance of the Easter craft activities! Thank you for your continued support with your Grandma craft time. We appreciate your positive feedback and hope you enjoy using them.
Kindest regards
Lynn
The Baker Ross Team
Reply from Baker Ross Australia
Hi Tina,
We're happy to hear that the product matched the description and the delivery was quick. Thank you for your positive feedback!
Best wishes
Lynn
The Baker Ross Team
Interesting and useful products
I like the range of useful and cool things. They work and look as advertised and arrive moderately timely and in good condition.
January 7, 2026
Reply from Baker Ross Australia
Hi Linda,
We're happy to hear that you appreciate the variety and quality of our products. We're also glad that your order arrived in good condition and within a reasonable timeframe. Thanks for your feedback!
Kind regards
Lynn
The Baker Ross Team
Poor delivery service.
I still haven’t received my order and I’m about to travel overseas so I’m not very happy. This is my second or third order but it will probably be my last because delivery is poor.
January 3, 2026
Reply from Baker Ross Australia
Hello Mary,
We are very sorry your order has not arrived and that this has impacted your travel plans.
We appreciate you bringing this to our attention.
We can see that your parcel has since been delivered.
Our apologies for the delay.
Kind regards,
Cindy.
The Baker Ross Team.
Advertisement
Great products and service!
I bought some snowman ornaments for our Christmas tree and our family absolutely loved them! Great quality, reasonable price, and fast shipping from the UK to Australia :)
December 11, 2025
Reply from Baker Ross Australia
Hi Amber,
We're happy to hear that your family loved the snowman ornaments! We're glad the quality met your expectations, the price was reasonable, and the shipping from the UK to Australia was fast. Thanks for your positive feedback.
Kindest regards
Lynn
Baker Ross Team
I had not heard of this company prior…
I had not heard of this company prior to being guided to them by my granddaughters Christmas wish list. The ordering process was easy, although processing time was longer than I expected, however this could be attributed to Christmas . She seemed happy with the products.
November 27, 2025
Reply from Baker Ross Australia
Hi Christine,
We appreciate you trying our products, and we're glad to hear that the ordering process was easy and that your granddaughter liked the gift. We know processing times can be longer during the Christmas season, and we appreciate your patience. Thanks for your feedback.
Best wishes
Lynn
Baker Ross Team
Christmas mini colouring books were a…
Christmas mini colouring books were a hit with the kids at cricket club Christmas function. Thank you so much fast shipping great quality decent price.
December 1, 2025
Reply from Baker Ross Australia
Hi Laura,
We're happy the Christmas mini coloring books were a hit at the cricket club Christmas function! We appreciate your positive feedback on the fast shipping, great quality, and decent price. Thanks so much!
Kind regards
Lynn
Baker Ross Team
Great packet of tiles but expensive postage.…
I ordered a packet of 10 strips of plastic mosaic tiles. the product was as expected and arrived in good condition. However, I was surprised about how expensive the postage was for such a small and light parcel. I think you could have offered a cheaper postage rate.
December 5, 2025
Reply from Baker Ross Australia
Hi Terrence,
We're happy to hear that the mosaic tiles met your expectations and arrived safely. We appreciate your feedback regarding the postage cost for the item. We will review our shipping options to see where we can improve.
Many thanks
Lynn
Baker Ross Team
Advertisement
Great selection and service
Great selection to choose from, had everything I needed, shipped out quickly even in the lead up to Christmas.
December 1, 2025
Reply from Baker Ross Australia
Hi Nicola,
We're happy to hear that you found everything you needed and that your order shipped quickly, even during the busy Christmas season. Thank you for your positive feedback!
Kindest regards
Lynn
Baker Ross Team
Cute Bendy Penguins
The bendy penguins were very cute (but I expected them to be bendier). They arrived faster than expected with the very inexpensive colouring in pads.
November 28, 2025
Reply from Baker Ross Australia
Hi Abby,
We're happy you found the bendy penguins cute and that the delivery was speedy! We appreciate your feedback regarding their flexibility. It's also great to hear you liked the colouring pads. Thanks for your review!
Best wishes
Lynn
Baker Ross Team
The Gingerbread men are delightful
The Gingerbread men are delightful! Our kids will love them.
December 2, 2025
Reply from Baker Ross Australia
Hi Paul,
We're happy to hear that the gingerbread men will bring joy to your kids. Thank you for your wonderful feedback; it means a lot to us.
Kind regards
Lynn
Baker Ross Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.