BakeryBits Reviews 

Bought 3 packs 500g dry yeast, when it arrived I found out it only had 11 days till the best before date expired, hence had been sitting around for two years. Theres no way I can use all that in less than 11 days. Will never buy again form this company.

I absolutely love the marriages plain flour. It has a wonderful smooth fine & velvety texture. It makes the most fabulous biscuits & bread. I will not however be buying it again simply because the producers of this fantastic flour are forced to add folic acid. If the government remove this policy i would buy it again as it is one of the best i have used. As for the other flours I can not comment because they are a gift for someone.

The goods never got here. They fully support the courier's appalling behavior and are perfectly happy that I will suffer all the negative consequences of that. Yes they did refund me promptly: but what a waste of time. If you have no time to waste, avoid these people.

Ordered the other half a corn mill grinder.
When it arrived it looked like a ex display item. The box was poorly packed and bashed.
Once opened the red dust guard was cracked. For some strange reason it's painted or coated in a silver paint? I can't understand why? Surly this will come off into the flour?
Marks out of 10... Sorry a 3.

Disappointing experience and not at all customer friendly. Misleading ordering info for items.

Bakery Bits reply is inaccurate, we did not receive a reply addressing the complaint. In addition the further complaint was regarding the misleading website and order of a dough box that came without a lid even though the order implied that it was a complete set.

I signed up to the 10% off subscriber offer, but the item I wanted to buy was not included. There was no mention of the exclusions on the email I received. A bit weird, and the customer service reply also seemed to lack any kind of empathy or concern. Will purchase what I want from another retailer.

Shocking customer service - not clear and very rude. Could not get a simply answer and was belittled with my issues multiple times.
The customer service experience means I'll go elsewhere.

Don't buy, misleading information. When you order 2 (as in the quantity) you expect to receive 2. not 1 but double the size and therefore not useable. When you place the order they are very good at sending 6 pages of legal terms relating to your order once you have submitted. Takes a long time to arrive, again misleading information on delivery timescales and needed to use the product. Even If I had the time to return / get a refund not sure it was possible anyway with all the legal terms provided

Fantastic customer service. They replaced a faulty bread tin 9 months after I bought it, no questions asked. Highly recommended!

I have just received my second order from BakeryBits of some Gilchester Organics Rye Flour for home bread baking and was delighted when I opened the box... each pair of flour bags were neatly wrapped together as though it was a gift. Sure it was just brown packaging paper but the bags were perfectly wrapped and stacked in the box. Unwrapping an online order suddenly became a real treat!

My first observation is that the company bakerybits does not want people to know who they are on Trustpilot! The company is not called "Patrick"! They obviously hope that nobody will find negative reviews of bakerybits, so use a pseudonym!
I have been using this company for a while. I previously ordered some Italian Einkorn Flour and it was brilliant. Then I ordered some more and it simply did not work. The bread refused to rise. We tried everything: different yeast; altering water amount; different proportions of Einkorn to white bread flour. Nothing worked so we are left with 5 bags we cannot use.
I contacted "customer service" and the reply I got was appalling! They were simply not interested and denied that the current batch they sent us could possibly be any different in quality to the previous batch.
Get your flour somewhere else!

DPD delivered to the post office instead of the address. Did not attempt to show up at all (I have a camera on the porch).

Maybe DPD should refund part of the shipping fee if they don’t actually deliver the package, or the seller should keep them accountable for the service.

Ordered a Challenger Bread Pan (dutch oven) and a proofing basket. They promptly arrived the next day with no issues. Trying it out now, works great other than my technique which needs a little improvement! ;)

I had an issued with my sourdough home. I sent it back to bakery bits team to be checked. Now I’m waiting for a replacement. Very satisfied with customer service.

An order was made for flour and three types of yeast. The parcel arrived undamaged and unopened. 1 kg of Bioreal yeast was missing in the parcel. All attempts to communicate with the support service within 3 days led to nothing. I received only formal answers that they did everything right. Please check if they did not have a surplus in the warehouse, they were ignored. It was said that the weight corresponds to the required one, despite the fact that they indicated the weight incorrectly both for the presence of this kilogram in the parcel and for the absence of this kilogram. The fact of losing 9 pounds is not as important as the disrupted event for which the yeast was ordered. Therefore, it is possible, in case the order is important to you, to order from another supplier. At least do a thorough video of unpacking the package (as for AliExpress). I do not recommend using this seller.
Update. You just didn't send 1 kg of yeast, disrupting the planned event. That's why I asked about the exact weight of the package. You took the money, but did not send it. I call it something other than a mistake. Because I sent several letters about it. I am glad that your company has become richer by 9 pounds.

Great company, quality products, great packaging, fast delivery. I placed several orders with them and I was very pleased with my purchases. Fantastic range of flours. I’m particularly pleased with my vanilla powder tin. The smell is amazing!

This company has provided excellent service. The kimchi/ferment pot is exquisite! We are so looking forward to using it. Thank you for caring about your customers not just sales as other companies do. We can see customers are part of your wider 'family' and are cared for both before and after sales.

Superb company. Ordered yesterday afternoon and parcel was delivered the next day. What more could you ask for.

A shame I've had to give this review.
Usually have such a good service from them and great range of products, maybe not the best priced but the range they have makes up for it. Unfortunately had an issue with a loaf tin I purchased that had scratches all over after a few uses, even had the non stick coating coming away despite only cleaning with soft cloths.

2 emails sent with zero response in 2 weeks! Customer service is non existent it seems. A shame.

I ordered 6 bags of Marriages flour, very reasonably priced, great comms, speedy delivery but most impressive of all was the care taken in packaging the flour, beautifully wrapped and sealed in recyclable brown paper inside a sturdy box with plenty of recyclable cardboard packaging. I never imagined it was possible to get excited about unwrapping bread flour! Thank you for caring, Bakery Bits :)