Hen do nightmare, shocking service!
Awful service! When we arrived at our time was told we could wait until after the football (absolutely fine with that) our alloted time wouldn't start until we got our first drink! A man said he would look after us all evening, fab!......except we didn't see him again! Once football finished and everyone left the place was trashed! We was taken upstairs and given a table that was filthy. Asked if we wanted our pizza or if we would leave it, then handed a drinks menu. When ordering for 10 people only 3 drinks orders taken and bartender left.
Out of 10-12 drinks only 4-5 were available. Not one person came to set up the games for us, checked if everyone was ok, needed more drinks etc etc. Nobody even attempted to clean the place up (I tidied our table myself!)
Asked numerous times to speak to a manager.....to be told not available. After 1hr 30mins was told our time was up, despite being told earlier our time wouldn't start until we had our first drink. There were a maximum of about 15 other people in the club so was not busy at all. The bar was filled with washing up, dirty cups and jugs etc. Someone went to ask the DJ for a song who he ushered her away and turned his back (again max of 15 others in the club!) we paid £450 for 10 of us for a hen do that was absolutely shocking service! I've emailed a complaint, messaged on social media and given lots of time to respond but they just have ignored me. Wouldn't recommend atall to anyone. Completely ruined the evening and lots of the group were disappointed with the place.