Balnecroft Country Reviews 

Ordered Percussion rambouillet trousers in BROWN as advertised, took a week to arrive, and they are in Khaki colour. I already have in this colour which is why i went with this company to get in brown as only place in my size which had them. Could have got in khaki half the price i paid for brown from New Forest clothing. Also i did email this company as was concerned how long it took from dispatch that tracking didnt show as recorded at Royal Mail. But no reply. Tried to ring, but number not responding!!! Im not bothering to attempt to return after reading reviews of awful problems customers have had. At least i received my order, but feel cheated they were not in colour as advertised. Will not use this Company again.

Called in to the shop! what a great little find I wish that there was more Country store like this one around with a great country feel and great staff that knows what they are talking about and just enjoy what they are doing to help you

I've ordered 2 dog coats from Balnecroft Country Clothing and am still waiting for delivery, 2 days after the RM 48 hour. I've tried contacting them twice and NO RESPONSE. Customer care is non existent. Many other customers say the same thing. Avoid is my advice.

I've decided to buy 2 further coats in a different colour as the jackets are good quality, but guess what! I WON'T be buying from this business. The worst customer service I've come across.

Avoid!!

Made a early Christmas present purchase from Balnecoft Country. Easy to do and had no issues or problems.
I will be using them again and will recommend them.

Order processed promptly, despatched promptly, arrived in perfect condition

We had a size glitch and a non delivery but both issues resolved to my complete satisfaction

Sent the wrong item through eBay sale, and now ignoring messages.

Ordered a pair of trousers but they didn’t fit. Followed the return policy t and it’s now been over a week, three voicemails, 2 emails asking for contact but nothing. Very disappointed

OK experience to the point where they've taken your money. An awful experience after that. They fail on delivery promise, don't keep you updated, don't respond to mails and don't pick up the phone.
Luckily I managed to get a refund via PayPal's issue resolution process. Treat my experience as a lesson that you should avoid Balnecroft and buy from elsewhere ... somewhere that can fulfil their orders and understands basic customer service!

DI have waited over 2 weeks for my boots they are impossible to contact the phone goes straight to answer phone they never get back. I’ve tried emails and asked them to cancel my order but they don’t respond. I wish I’d read the reviews before placing order. Non existent customer relations.

Took them 4 days to dispatch the wrong item. Ticket system for customer service with automated responses. I have been ignored asking for refund. DO NOT TRUST THIS AMATEUR COMPANY.

Brilliant! Ordered a Skeet Vest at the weekend delivered today.
Best price online and Great Communication from Balncroft Country.
Highly Recommend

Orderd and paid for two shirts only one came in March and was wrong size,so got in touch with them ,they said yes we’ve sent a new size and the other shirt and returns label,that was in MARCH,since I cannot get hold of them ,telephone ,email,nothing left at least 10 messages still no answer,rip off company I would say!!!!!

I ordered two pairs of wellies and they arrived very quickly, in perfect condition. Theirs was the best price I could find. Thankyou Balnecroft.

On 17th October, I ordered two tins of RWS Hobby air rifle pellets via ebay. I then spotted that they also stocked Pellgun Oil, so ordered this and emailed them to suggest they could save on postage if they wanted to send together. What arrived on 21st October was a jiffy bag containing one tin of pellets plus the oil. On checking the tracking, it showed that a Royal Mail track number had been raised for the second tin, on the same day but it was shown as not having been dispatched. This seemed odd, as why would they not have sent as one package? Having not received anything more, I contacted them via ebay on 29th October and received an apology and a promise to send a replacement. I then heard no more, and as the tracking still had not moved I contacted them again on 1st Nov and asked for a refund. No response so I spoke to Ebay and they have taken action which should result in either a replacement or a refund. Remains to be seen. I'll update when resolved one way or another.

As promised, here's the update: Following my contact with ebay, my account was today (4th Nov) credited with a refund for the missing item, and I received an apology from vendor by email.

Ordered trousers and shirt, but wrong size trousers delivered, although correct size shown on copy of order enclosed. Cannot get any response
Update: I was refunded, to my credit card

Would not recommend this company. Once you order and require return or exchange they are not contactable . They state you can return instore or online or contact them. This is not the case. I've tried multiple times to exchange item no reply to calls messages or emails. There is no shop to attend like says I travelled all way from northeast to this so called shop all there was is sign on end of house with name company. Car parked outside farm house no one around even tho this so called shop open between 10-2 Friday which states on website. Left messages on phone after ringing. It rang first time straight after that all calls went straight voicemail. Emails messages all come back computer generated message. No one in person gets back to you.
This businesses is badly advertised had I realised they didn't offer good customer service or what they claimed to be I would never have purchased goods from them. So be careful make sure you don't need to return item appears you can't. Also delivery was not within the stated time frame arrived well over week late ..

Placed an order online which was delayed, due to a delay in stock arriving. Good communication from the shop. When arrived an item was sent wrong, contacted them and the correct item was in the post the same day. Will be using again and would recommend.

First class sales at Balnecroft. I purchased a pair of Hoggs wellies and they were exchanged immediately upon contact with the sales department. Definitely recommend 👌!
Opening hours 10.00am to 2.pm

Paid for DPD next day delivery and had to wait for royal mail for days.
No real customer service and apart from a professional looking website,Thats about all that's professional about this company.
Will be disputing the postage payment with clearpay and my bank l.
First and last time buying from Balnecroft!!!

This attitude speaks volumes about dealing with a terrible shop 😠 😡

Reply from Balnecroft Country

5 Apr 2023
We did run a competition... The winning entry got a very, very nice prize - which they were extremely happy with. Unfortunately we do not, and never will, give out prizes to people who "claim" they have won and then phone us repeatedly trying to get freebies.