Bambambasics Reviews 

24
•
TrustScore 3.5 out of 5

3.3

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3.3

Average

TrustScore 3.5 out of 5

24 reviews

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No recent history of asking for reviews

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Replied to 36% of negative reviews

Typically takes over 1 month to reply

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3.3

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(24)

24 reviews in the last 12 months

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Rated 4 out of 5 stars

Delivery took a long time but eventually worth it

Delivery took a long time, 6 weeks so was a little worried. Then got an additional bill for customs and duty. When I contacted customer service they said they would cover the cost of the duty, which they promptly refunded upon receipt.
Once it arrived, it looked too small and was tight to put on but once she got in it. Wow looks as good as advertised.

November 9, 2026
Unprompted review
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Rated 1 out of 5 stars

Took payment for an item they never had…

Took payment for an item they never had in stock. Over 6 weeks and still not received item or a refund.

Order number 5531

Order placed on the 6th September, it is now 20th October and still no refund. DO NOT BUY FROM THIS COMPANY!

October 12, 2026
Unprompted review
Rated 1 out of 5 stars

Delays and lack of information

I placed my order on June 24th, with information stating that delivery should take place within a couple of days.
On July 6th, as I still hadn't received my order, I contacted Bam Bam and was told that they would ship it as soon as possible. I finally received the order on August 1st, more than five weeks after placing it. During that time, I received no tracking information or updates about the delay.

Unfortunately, the product didn't fit, so I contacted Bam Bam to arrange a return. They told me they would send me a return label, but nothing arrived. I contacted them again and was told that the return label would be sent to me immediately by email. Again, I waited, but received nothing.

Since the payment was made through Klarna, I registered the return with them. However, because they had not received confirmation that the return had actually taken place, Klarna eventually declined the return registration and I had to pay the full amount.
Ironically, the day after(!) Klarna declined the return registration, I received the return label from Bam Bam.

Overall, this has been a very frustrating experience. Delays can happen, but the lack of communication and the repeated need to follow up, both for the original delivery and for something as simple as a return label, has been very disappointing.

I have now returned the order and can only hope that Bam Bam processes the return properly and reports it to Klarna so that I can finally get my money back.

August 2, 2026
Unprompted review
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Reply from Bambambasics

Hi Linda,

We’re truly sorry that your experience with us didn’t turn out the way we would have wanted. ❤️

This particular item was a pre-order, which meant it was not expected to ship within our standard delivery timeframe. However, we’re very sorry that the wait became longer than expected and that the communication regarding both the delivery and return wasn’t as smooth as it should have been.

We can see that we were in contact with you throughout the process and, most importantly, that your refund has now been completed. The issue with the return label appears to have been caused by a technical error, and we sincerely apologize for the extra inconvenience this caused.

If you ever decide to give BAMBAM another chance, please reach out to us. We would love to include a lovely gift with your next order and give you the much better experience you should have had from the beginning. 💕

Team
BAMBAM BASICS

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Rated 5 out of 5 stars

I love their products

I love their products, the quality is superb. 👌 The customer service is also really great, and got help with sizing too 😍

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!

Everything was excellent. The delivery came as promised and the products, wow! I bought the things for my wife and she absolutely loves them (as do I). The material is so soft and nice and is extremely comfortable to wear. The design is just terrific. Love it!

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Although the delivery took a little…

Although the delivery took a little longer than I expected, I eventually received the product and I can say that it was worth the wait. It fits perfectly, and the material is of exceptional quality. I will definitely be coming back to place another order!

June 1, 2026
Unprompted review
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Rated 1 out of 5 stars

A lot of promises and no actions (Very disappointed)

We ordered in Januari. Nothing delivered in March. Contacted BamBam and they first asked a little more patience. Still nothing and mails with restocking problems, administration problems, problems with Paypal store for paying back. Still nothing and don't believe this company anymore.

May 19, 2026
Unprompted review
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Reply from Bambambasics

Hi Xenio,

I can see that we were in touch back then, and we are truly sorry that there were issues with your order.

Unfortunately, we were experiencing technical problems with our PayPal account at the time, which caused additional complications with your refund. These issues have since been fully resolved, and I can see that you received your refund and everything was sorted out.

If you were to give us another chance, we promise you a much better experience. We would also like to offer you a free item as an apology for the technical issues you experienced. 🤍

We would be delighted to welcome you back.

Warmly,
Carola
BAMBAM BASICS

Rated 1 out of 5 stars

First of all waited a long time to…

First of all waited a long time to receive my order. I created a return (due to size, not the product itself) in January and have not yet received my refund. I receive emails but no refund. Sounds like a very small startup short on staff. Would not recommend this company.

April 14, 2026
Unprompted review
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Reply from Bambambasics

Hi Joanna,

I’m so sorry to read about your experience. I can see the conversations we had back then and what happened with your return.

At the time, we were in the middle of changing warehouses, and unfortunately your return was sent to our previous warehouse. This caused a lot of confusion and a significant delay with your refund, and I’m truly sorry you had to experience that.

As you mentioned in your review, we were a very small startup at the time. We faced some growing pains, but we’ve learned so much since then and have continued to grow and improve.

I can see that your refund was completed, but we would still love the opportunity to make up for your experience. If you decide to give us another chance, we’d be happy to offer you a free item as a personal apology from us. ❤️

We truly hope we can welcome you back and give you the experience you should have had from the beginning.

Varmt,
Carola
BAMBAM BASICS

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