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Written by the company
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Siamo la banca digitale italiana specializzata nell'offerta di servizi di risparmio per privati e di finanziamento per le PMI italiane. Le nostre offerte:
Come scegliere quello più adatto?
Messaggio pubblicitario con finalità promozionale. |
VIA BOCCHETTO 6, 20123, MILANO, Italy
3.7
573 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Quick response, polite agent, resolved all my problems, very helpful.
Reply from Banca Progetto
Dear ToniB,
Thank you for your kind words! We're glad our team was able to assist you promptly and resolve everything.
Your feedback motivates us to keep delivering a service that is close to our customers.
Banca Progetto's team
Reply from Banca Progetto
DearTullio Carere-Comes,
Thank you for taking the time to share your feedback. We're delighted to hear that you found our response quick, kind and helpful: this is exactly the kind of experience we aim to offer every client.
Your words are a great encouragement for our team. Should you need anything else, we'll always be happy to help.
Kind regards,
Banca Progetto Customer Care
I tried about 10 times to open a savings account. Everytime there was some error in the website onboarding process. Twice I was called with an explanation, after that not any more.
Only received a link to get back in the process, although I explicitely asked them to manually process my application.
Waste of time, has cost my several hours of stress, and no bank account. Will now try the competition
Reply from Banca Progetto
Dear BoBo,
Thank you for taking the time to share your experience. We are sincerely sorry to hear about the difficulties you encountered during the account opening process and understand how frustrating this must have been.
This is certainly not the experience we aim to provide. While our onboarding process includes a number of mandatory verification steps to ensure security and regulatory compliance, we recognize that technical issues or exceptional situations can sometimes affect the customer journey.
We would appreciate the opportunity to investigate what happened and verify whether there is a way to support you further. If you are willing, please contact us at servizioclienti@bancaprogetto.it with your name and the details of your application, so that our team can review your case and provide you with dedicated assistance.
Thank you again for bringing this to our attention. Feedback such as yours is invaluable in helping us improve our services and customer experience.
Kind regards,
The Banca Progetto team
Reply from Banca Progetto
Many thanks Renzo Gerardi for your review. We are happy to know that you appreciated our service 😊
A very kind employee gave me all required information in a very short time
Reply from Banca Progetto
Many thanks VOLPATO for your review. We are happy to know that you appreciated our service 😊
I had a problem to login and, after several attempts, the access to my reserved area was very slowly.
Reply from Banca Progetto
Hi MICHELE ARCANGELO MUSSARI, we are very sorry to read this review of yours, however we would like to point out that we have not encountered any problems accessing to the app. For any further needs, call us at 800 970 663 from Monday to Friday, from 8.00 to 20.00 and on Saturday from 8.00 to 18.00, or write an email to servizioclienti@contoprogetto.it. We are sure that you will come back to give us a few more stars 😊
Reply from Banca Progetto
Grazie Cris sono le recensioni come le tue che premiano il nostro lavoro🤩 Apprezziamo molto le tue parole e il tuo supporto. Condividiamo subito le tue parole con tutto il nostro team🙏🏼
I don’t feel my money is safe here. There have been several security issues
Reply from Banca Progetto
Hi Lucrezia sicuro, we are very sorry to read your review and we apologize for any poor service received. We also tried to request more details via Trustpilot but without success. We are very sorry to be judged negatively based on a simple perception without having tried our services. We remind you that our Customer Care responds to any of your needs at the number 800 970 663 from Monday to Friday, from 8.00 to 20.00 and on Saturday from 8.00 to 18.00, or you can send an email to servizioclienti@contoprogetto.it. We will be happy to give you all the assistance you need😊
Reply from Banca Progetto
Many thanks Paolo for your review. We are happy to know that you appreciated our service 😊
Reply from Banca Progetto
Thanks Luigi Pia for your review. We are happy to know that you appreciated our service 😊
Reply from Banca Progetto
Thanks DANIELA MANZOCCHI for your review. We are happy to know that you appreciated our service 😊
Competence and feedback. Hope they will manage for 2025 same interest rate and conditions as 2024.
Reply from Banca Progetto
Thank you Max for your review. We are happy to know that you appreciated our service 😊
Ottima banca, operatori del call center professionali, efficaci, comprensivi, competenti e risolutivi. Consigliatissima
Reply from Banca Progetto
Grazie Prisca Poldo, siamo molto contenti di leggere recensioni come la tua. Condividiamo subito le tue parole con tutto il nostro team 😊
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