Bandedbracelets Reviews 

I bought 2 bracelet from them in 2022, they were great! When I bought them we were in France so we sent them to our French address and paid with British bank cards, everything went well and they delivered.
Then around a week ago I ordered another 3, again we are in France so I used my French address and paid with my British card, going through verification from my bank, imagine my surprise when they cancelled the order, emailed me to say addresses do not match (yet they have the option for different addresses) and finally refunded me today, I emailed them straight away asking why, asking if I could order again and explaining I had gone through banking approval, there is still no response from them! Poor service and they will lose a lot of customers if they can't be bothered to reply!

Where to start! What a horrible company with very poor values.

I ordered a few years back (watch strap) and after a few months it broke. I contacted them, they said I was on the "cusp" of wrist measurement and suggested I up size this time (I measured XS but only by .5cm). I agreed and they replaced my band - great! There was no fight, argument about this. I then referred two family members to them and they purchased many times. All good you'd say....

Until I tried to order again this week (my strap eventually broke after a couple of years but I really like them so why not). They not only took my money but then cancelled my order because they didn't want to risk "an issue" with me again. Wow. They then go on to say the "this business relationship is now terminated."

Imagine having so little confidence in your product that you won't take a £70 sale?! Bizarre way to run a company and downright abrupt and rude. Surely if this is how you want to operate as a firm, you don't take payment until dispatch?! Common sense you'd think, To add insult to injury, there's NO REFUND to my account three days later.

Nice stuff but very poor values. Most recent strap broke in the same place the previous one did. But like I said, I like their designs so was happy to order again! They do have a very limited lifespan however.

Banded personally checked if the measurements were correct. Amazing!
I ordered two iwatch bracelets. I have already two from 2023 they are still as new.
The new are are top.
Keep up the good work.

Update 11-2-2026
European Consumer Center contacted BandedBracelets. At first Banded declined the case due to a technicality. After fixing that Banded is simply ignoring the ECC.

So it's been months since I won the fight to have my previous review reinstated as a genuine review. The amount of evidence provided to Trustpilot couldn't be denied. On top of that their reaction has been removed since it violated the terms and conditions of Trustpilot.

However eventhough agreed upon and obligated by law they still haven't payed us back our money. This seems to be obvious out of spite.

So why this new review. First off, the wheels of justice turn slowly while we wait for the ECC to go after Banded Berlin and we're patiently waiting. But today I got a response online from them. Basically the same antics as moths ago. We are lying etc etc, we should even be lucky that they don't sue us. I guess they figured out that they have no leg to stand on, months ago they were saying continuously that they were gonna sue us.

Anyway besides some e-mails to get our money back and mostly needed for the legal path, there has never been contact with Banded, but after their reply today I decided to call them. First time ever on their actual phonenumber. I was recognised from the start and eventhough I asked what it was they are after I got replied "We are done" and the phone hung.

And yes maybe we are, but you still have our money and everyone here should know that you seem to be unable to handle any negativity around your product and if you get it you ignore the law and just don't pay back people their money. You attack them with everything you can think off.

Either way, if we were done, you should have let things where they were. You should have maybe just payed back the money, but don't awaken sleeping bears.

Rather annoyed to still have to think about this company and to have another bad interaction with them because they can't let things go.

However every new experience allows a new review which is what this is. New experience, new review.

Top notch. Great Quality. Repeat customer since their early market days..

In Love with my banded bracelet !! Beautiful and good quality :)

My experience was made great from the start, when I was online choosing my bracelet I was able to choose what design I like and also the size I needed. I bought for a gift for my Mother so the packaging, gift tissue-paper and postcards made it perfect for the occasion.

I was able to choose what delivery address I wanted even though it different from my billing address, which made it a perfect gift for me to post to my family home, before I could visit!

The company has a great customer outreach, I was lucky enough to meet many of the team members when they were at the Berlin Markets.

I am a big fan of the mosaic tile and floral prints in their range, especially when they team together with their metallic bands in different widths. Will definitely be buying from Banded Bracelets again.

The quality of these Banded Bracelets is prime. The colors, the finish, and the presentation are very well thought out for the customer. The artesanal value of this handmade in Germany product always delivers therefore surpassing other products out in the market. And their customer service is not only efficient but also a genuine pleasure to know that you’re dealing with a small business with heart that cares about their products.
Banded Bracelets are always a winner and an excellent gift that never fails.

I absolutely love The Bandeds! Their service is outstanding, and the quality of their bracelets is exceptional. I’ve been ordering from them for years, and the communication has always been smooth, quick, and efficient. Any issues are resolved promptly with effective solutions. Ordering is simple, and delivery is always fast. Highly recommend! Their size guide is on point!

Great shop with amazingly friendly customer service. They prepared my order very quick, perfectly customized all my requests and answered all the questions I had in a polite and professional way. Will be back to shopping with them for sure!

I love my Banded Bracelets. They are well made and have beautiful, unique designs that are fun to combine together! Delighted there is now a physical shop/atelier in Berlin!