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bankassafa.com Reviews 

6
•
TrustScore 3 out of 5

2.8

Finance Broker
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Company details

  1. Finance Broker
  2. also in
  3. Alternative Financial Service
  4. Asset Manager Service
  5. Financial Consultant
  6. Investment Service
  7. Non-Bank Financial Service

Contact info

2.8

Average

TrustScore 3 out of 5

6 reviews

5-star
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1-star

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2.8

All reviews

(6)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Very Poor Customer Service

My experience with Bank Assafa has been extremely frustrating and disappointing.
Customer service completely disappears once the credit is granted. The hotline is almost impossible to reach, and follow-up is practically nonexistent. The most serious issue is a major administrative error: despite my financing being closed and the main levée issued in June 2024, the Takaful insurance continued debiting my account for over a year (until early 2026). This happened despite multiple reminders, showing a clear lack of internal coordination and accountability.
This level of negligence is unacceptable for a financial institution. Clients should be extremely cautious and closely monitor their accounts, as errors may go unresolved for a very long time.

February 4, 2026
Unprompted review
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