BankMobile Reviews 

Absolutely Unacceptable Treatment of Students — Avoid BankMobile!

BankMobile arbitrarily restricted my account, requested identification, and then notified me that my account was being permanently closed without providing any substantive explanation. Hours later, I received another email claiming my account had been reinstated, yet it remained blocked!

I spent over an hour on the phone speaking with FIVE representatives, endured multiple transfers, and waited approximately 40 minutes for a manager who repeatedly refused to answer my questions before hanging up on me.

My university acknowledged that hundreds of students have experienced similar issues. This company handles essential student financial aid refunds, yet its communication, customer service, and accountability are appalling.

Students should not be subjected to unexplained account closures, contradictory notices, and unnecessary barriers to accessing their own financial aid. Absolutely unacceptable!

Bankmobile has a disgusting support service and terminated my account after my transfer was rejected. I got my account blocked and I haven't been able to resolve the issue for almost a week.

Actually responded back to me and solved my issues.

Terrible company, unable to contact anyone properly, or rather a human, as the wait times can easily be 5+ hours over a simple mistake made on their end in terms of inputting the correct phone number. There are multiple of other college students at my institution going through the same issue. It should not be this difficult to do something as simple as changing a number. Even the official cashier at the college is having issues. I recommend colleges to not adhere to using this bank.

Mike ,Sacha and Rosa , were the three people that helped me they were all great quick to reply answer and resend links they conduct themselves the way customer service representatives should politely and efficiently and efficiently and a bonus with quickness thank you everyone so much

I'm convinced any positive reviews about this bank and rating more than 2 stars is coerced because the practices of this bank is truly abhorrent. You'll receive your refund alright but they will deduct a monthly fee, limit transfer of the money, withold your ability to get a bank card in a timely manner and charge you for the bank card if you do not get one — yes (I can't make this up). Let's not get into their awful customer service who never answer any questions directly and are trained to pretty to deny you adequate help to your concerns.

Bank mobile, I believe are crooks and I do not understand why schools use this service. The schools should use a bank that you can walk into an office or we should get a choice in who they send our school monies too. This company is very unprofessional, they take your money hostage and will eventually get a lawsuit filed against them for their practices. I will be fighting to get them kicked out of the school I attend. They need to be put out of business.

All I wanted to do was change my phone number and get access to my account. I tried to go through the process they created. I thought the process would be successful. Instead, they locked my account, said my account was compromised, and wanted me to call them. I have called them twice, with each call lasting about an hour. No human ever responded to me during those calls. I submitted identifying documents twice, and my account remains locked. They also charge a fee of a few dollars every month. I demand that States and higher education institutions cease using this company and use a more reliable financial institution.

I had a horrible experience with BM, until I talked with MIke he made the biggest difference. I was frustrated and screaming at people due to the complete stupidity of the several people spoke with over a two week time period and I was ready to give up. I spoke to Mike and he made me change my mind about the entire company he signal highhandedly took care of the problem and changed my whole day and if I ever need to communicate with this business ever again I will insist oon speaking with him to take care of any issue I would have.
Mike you are an amazing person and should be running this place. You completely changed my mind about Bank Mobile and signal evenhandedly fixed all my issues. Thank you for your amazing service.

*** They also say that they’ve reached out to me directly, but they have not just a forewarning!

They are horrible. My direct deposit worked last time, and now it is not. I know my account number is correct because I copy and pasted it. It's the same as it was. I even tried to use a different bank and it still said that Bank mobile won't accept it. They accepted it last time, no problem. The checks they send out are trash and don't work. They should not be allowed to help students with financial aid. They are catch 22. Now that they won't accept either of my banks, I have to get a check mailed that I didn't even ask for. They compromised my account and when I finally got it back active after three days and probably over 10 hours waiting on the phone, I was at least able to access my account two weeks later. Then when I go to set my account back up to direct deposit from a paper check the checks are not even good! I refuse to get a bank mobile account because their reviews are terrible. This is a total scam/it feels like entrapment. They should be sued.

If I could give BankMobile ZERO stars, I absolutely would! This has been one of the WORST banking experiences I have ever had. My account was restricted because of an alleged identity theft issue, and I have been treated like I did something wrong when I haven’t!

What makes this situation even worse is the lack of communication and the terrible customer service. It is extremely frustrating trying to get someone to help you with YOUR OWN MONEY! I have bills to pay, responsibilities to handle, and a family to take care of. I should not have to jump through hoops just to access money that belongs to me.

I have been trying to get this situation resolved, and instead of getting real answers, I feel like I am getting the runaround. How can a company handle people’s money but make it so difficult for customers to get help when something goes wrong?

BankMobile needs to do BETTER! People depend on their financial aid refunds and other funds to take care of important responsibilities. Restricting someone’s account without providing clear answers or a timely solution is completely unacceptable.

I WOULD NOT RECOMMEND BANKMOBILE TO ANYONE! The stress, inconvenience, poor communication, and lack of urgency are ridiculous. Customers deserve respect, answers, and access to their own money. I am beyond disappointe

a South Carolina bank that out-sources to India. sounds very American first, and "I'm not worried" about being scammed as I have been left on hold for over an hour by this sham of a company. the website also will do everything in its power to make sure you don't get the refund you are entitled too.

Great customer service from the BM technologies twitter response team. Overall the best for Undergraduate students and protected from cyber wars and identity theft!

I would give BankMobile ZERO stars if I could. This has honestly been one of the most frustrating and ridiculous banking experiences I’ve ever had. BankMobile locked me out of my own account, and now I’m the one being punished for a problem that THEY caused. I already had a debit card, yet somehow I’m now expected to wait for a whole new card because of an issue on YOUR end. Seriously, what kind of service is this? Why should I have to suffer the consequences of a mistake or security decision that I didn’t make? And why the hell am I dealing with a $250 daily transfer limit when I have thousands of dollars in my account that I urgently need. I have things to pay for, and this is not some little inconvenience that I can just brush off and deal with later. This is money I NEED NOW. When someone’s housing and financial stability are at stake, the last thing they need is a bank making it unnecessarily difficult to access their own funds. It’s absolutely ridiculous that I have to spend so much time trying to figure out how to get my own money out of an account that belongs to me. I’ve been looking into different options, trying to find workarounds, and wasting time dealing with restrictions that I never asked for in the first place. BankMobile, your customers should not have to fight this hard to access their own money. If your company is going to lock customers out of their accounts, then you should have a clear, fast, and reasonable process for restoring access. Telling someone to wait for a replacement card while their bills are due is not acceptable. I want someone to explain why my existing card can no longer be used, what alternatives are available to access my funds immediately, and why I’m being subjected to a $250 daily transfer limit when I need to transfer my full balance. I expect this complaint to be escalated to a supervisor or someone with the authority to actually resolve the problem. I do not want another generic response telling me to wait. I want a real solution, a clear explanation, and accountability for how this situation has been handled. This experience has seriously damaged my trust in BankMobile. Banking should not be this complicated. It’s MY money, and I should not have to beg for access to it. If BankMobile cannot provide customers with reliable access to their own funds and timely assistance when problems occur, then I would absolutely think twice before recommending this service to anyone. Do better. Take responsibility. Fix the problem.

I have collectively spent an entire 8 hour work day on hold trying to get my account unlocked. When I FINALLY reach someone, I get told to contact the school. Trash. I already uploaded supporting documentation 2 months ago to fix this. Schools need to drop this bank ASAP.

Mike S was very helpful, after being on hold for 4 hours i began to lose all hope that my refund would be lost to the abyss. Mike solved my issue very quickly and honestly better than anyone else at this company. I’m still pissed off at the phone line making me and several others wait for hours on end, but thankfully I exhausted other options like the twitter dm and Mike S helped me. Do better as a company bank mobile, except for Mike S, he was great and he can’t control the telephones.

The social media team was helpful, kind , and patient.

Absolutely horrible experience! I moved and changed my address, and I was told that my refund had been sent. It has now been one month, and I still have not received my refund.

Every time I call to check the status, I’ve spent up to two hours on hold, only to get the same response. I’ve also tried contacting customer service by email, but their responses are extremely delayed and they never respond in a timely manner.

This is completely unacceptable. I shouldn’t have to repeatedly spend hours on hold and chase down a refund that I was already told was sent. I need someone to actually look into this and provide a clear answer about where my refund is and when I can expect to receive it.

Worst bank ever. Was calling for months can never get through to get my information transitioned and CTU is no better all they do is refer me constantly to bank mobile and I’ve explained so many times in so many different ways how hard it is to even make contact with them. Honestly it just makes me want no parts of schools that’s dealing with bank mobile because it should never be this hard. No better it’s this way every time. I’ve stayed on the phone 5+ hours trying to contact them & nothing!

Worst fricking bank in the entire country, DO NOT USE!!!
I haven't been able to access my refund because of "security concerns" and now I can't even use my own money. HOW AM I SUPPOSED TO PAY FOR COLLEGE???