Barrettine Products Reviews 

26
•
TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Recently purchased 2 bottles of this citronella oil and found it completely useless. I was very disappointed with the product even after following manufacturers advice. I always used zero in oil and I... See more

Rated 1 out of 5 stars

Citronella oil for outdoor lamps will not stay lit I’ve tried it with different torches from different suppliers, lights for 10 seconds then goes out. I’ve tried everything the seller advised previo... See more

Company replied

Rated 1 out of 5 stars

I’ve purchased 5 Barrettine citronella oil for outdoor torches, unfortunately when yo light the wick the flame doesn’t stop lit, I’ve tried it in 3 different torches with the same effect. Is there a p... See more

Company replied

Rated 5 out of 5 stars

Used the clear wood preservative product for first time after new fence installation. First impressions are very positive. Covers well and soaks into the bare wood leaving rich clear emulsion look. Co... See more

Company details

Written by the company

With almost 140 Years Of Award Winning Innovation And Service, You Can Rely On Barrettine Products For Your Next Project. Trusted By The Professionals.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(26)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Recently purchased 2 bottles of this…

Recently purchased 2 bottles of this citronella oil and found it completely useless. I was very disappointed with the product even after following manufacturers advice. I always used zero in oil and I will be going back to that. What a waste of money

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

Citronella oil is rubbish

Citronella oil for outdoor lamps will not stay lit
I’ve tried it with different torches from different suppliers, lights for 10 seconds then goes out.
I’ve tried everything the seller advised previous posters but it just does not stay lit.

July 17, 2026
Unprompted review
Barrettine Products logo

Reply from Barrettine Products

We’re sorry to hear about the difficulties you have experienced with our Citronella Oil and we would like to investigate this properly and help resolve the issue.

Please contact a member of our Customer Services team with the batch number printed on the container, along with details of where and when it was purchased.

This will allow us to check the specific production batch and advise on the best next step.

Please email adamw@barrettine.co.uk, quoting your Trustpilot review, and a member of the team will be happy to assist.

Barrettine Customer Services

Rated 1 out of 5 stars

I’ve purchased 5 Barrettine citronella…

I’ve purchased 5 Barrettine citronella oil for outdoor torches, unfortunately when yo light the wick the flame doesn’t stop lit, I’ve tried it in 3 different torches with the same effect. Is there a problem with the oil.

June 24, 2026
Unprompted review
Barrettine Products logo

Reply from Barrettine Products

Thank you for your review. We’re sorry to hear you’ve had difficulty keeping the flame lit, especially after trying the oil in several different torches.

To give a little background, the formula has recently changed in line with updated safety regulations. The new version is based on rapeseed oil, which is safer than the previous formulation and helps improve the product’s environmental profile. As a result, you may notice it has a slightly thicker consistency and a natural amber hue.

For best results, we recommend trimming the wick and making sure there is a good volume of oil in the burner tank, as both can help support a more stable flame.

We appreciate you bringing this to our attention. If the issue continues, please contact us directly so we can look into this further for you.

Kind regards,
Barrettine

Rated 1 out of 5 stars

Barrentine Paint Panther

We use many of your products, mostly stains and always been happy, but I'm afraid with this product its a fail.

Having chosen to pick the this product, being the more expensive than other choices, thereby having the false believe it would be better than cheaper products, it was a total fail.

Yes it soften the paint but only removed the top skin so still had to either use the heat gun or sander, just made more mess.

August 9, 2025
Unprompted review
Barrettine Products logo

Reply from Barrettine Products

We are very sorry to hear about your experience with Paint Panther. We would normally expect it to be effective up to six or seven layers. Did you try reapplying? In the vast majority of cases it works very effectively however, there will always be some chemistry out there that it will be less effective on, so it could be that. Do please drop us a line at sales@barrettine.co.uk so we can help.

Rated 5 out of 5 stars

Barrettine Decking Oil

Barrettine Decking Oil - Clear
Good Oil, very pleased with the result. Brought out all the lovely colours in my deck. Will use again.
My deck was cleaned and repairs done, with 3 good days of weather ahead I went to buy my usual oil (osmo clear decking oil). Local suppliers didn't have in stock. Now only mixing centers stock this product.
This oil got good reviews so I took it instead. Its Great. Both coats soaked in well, its thin so easy to apply, I always use a brush for best results. Just lovely tones on the wood. When you put it on the colour will be the "wet" colour of your deck but it dries clear, I usually use 20 litres of Osmo but I used 23 litres of Barrettine, however I was generous, especially give the difference in price.
I am left wondering if we have been brainwashed into believing that ONLY products for Europe are good. Not the case here, and the price is a steal.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product for rough sawn wood fencing

Used the clear wood preservative product for first time after new fence installation. First impressions are very positive. Covers well and soaks into the bare wood leaving rich clear emulsion look. Covered one side of 15m fence with 4 litres approximately of product and it soaked in a lot. Pleased with results and if I get another decent weather window will complete the other side. Did research before purchasing and it appears that all the positive comments are based on customer good experience. Time will tell if it is as weather proofing as suggested. Lots of rain will test it. I am confident it will do the job.just completed 2 coats as recommended and will assess its waterproofing when the next big shower hits👍

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Armour Flex Hard Wax Hard Wax Oil

Armour Flex Hard Wax Hard Wax Oil
We have been refinishing wooden floors for decades so it was refreshing to learn of & try out a new product manufactured in the UK by Barrettine a long , respected firm in the production of decorative products. We would normally use water based Bona or in extreme wear cases(bar tops etc) Sadolin PX,but both of these products have become so expensive it was losing us work.So this was a very high wear area in a bathroom so it gets lots of hammer,it was in a sad condition with lots of bare areas so after thorough prep with the Festool & a final wipe down with meths ,ready to go.Firstly you must do any touching in with the appropriate colour wood dye (water based as it dries quickly). Then I applied 3 coats of Armour Flex in Satin although 2 would have been fine.It is very easy to apply & flows out beautifully , as you can see the finish is super smooth.My customer thinks its even better than the original finish.It says on the tin dry in 4 hours under normal temperatures but I would definitely leave overnite between coats & say 16 hours before walking on.Overall if time permits this is a superb product which I would highly recommend.
Our family Decorating business has been established 65 years.

January 15, 2025
Unprompted review
Barrettine Products logo

Reply from Barrettine Products

Thanks for sharing your feedback and recommendation on our Hardwax Oil Desmond.

Rated 5 out of 5 stars

Paint Panther

Got recommended this by a friend, absolutely brilliant. It’s taken off a layer of paint with no issue whatsoever. I’d 100% recommend this to anyone struggling to remove paint

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Armourflex Ultimate UV protection oil

This product turns your timber yellow/orange/amber hue. It gives very inconsistent finish. First coat dries matt but the second gives partial gloss - darker wood grains get high gross finish while the rest stays matt. Third coat makes it high gloss - very unattractive. Overall entire finish looks cheap, old and yellow, like one paint timber with low quality varnish that turned dark yellow over years. Definitely it's not modern look. I put a lot of money and work in my project and this product somehow ruined it.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

I used the Hardwax Oil for some oak shelves

I used the Hardwax Oil for some oak shelves as they are going to get a bit of use, the product applied very smoothly with virtually no odour unlike some of the more high street brands.

I applied two coats as a precaution but I’m sure one would have sufficed. The hard wax oil has dried to a nice clear satin finish and seems to be very durable.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great products

Used the wood reviver on our fence, brought it back to life in less than 10 minutes
Then coated it all with their protective treatment and the fences look stunning, couldn’t be happier with the results. Will definitely be using again next time.

July 7, 2024
Unprompted review
Rated 5 out of 5 stars

Quality of product is excellent and the…

Quality of product is excellent and the Tech support first class. I've previously learnt the hard way, always important to read the full label as one job to the next can be very different. Ive recently used the UV oil and Hard wax oil. Both easy to use with a beautiful finish

March 16, 2024
Unprompted review
Barrettine Products logo

Reply from Barrettine Products

Thanks for sharing your experience, Steve. We were very pleased to hear about your positive experience with our technical team and the Armourflex products they're both great finishes. You are certainly right, the label and instructions should always be read before starting your project.

Kind regards,

Barrettine

Rated 1 out of 5 stars

BARRETINE IS ABSOLUTELY TERRIBLE

BARRETINE IS ABSOLUTELY TERRIBLE, USELESS UK COMPANY THAT MAKES TERRIBLE GRADE RUBBISH, DON'T WASTE YOUR TIME & EFFORT. EVEN WICKES DON'T SEEM TO STOCK THIS JUNK ANYMORE

July 11, 2024
Unprompted review
Barrettine Products logo

Reply from Barrettine Products

Good morning Gavin, thank you for taking the time to share your feedback. We're sorry to hear that you had a disappointing experience with one of our products and we take all feedback seriously. On your point with regards to Wickes, they do stock a wide range of our products with 90%+ giving 5*star reviews.

Please feel free to reach out to our customer service team, we take great pride in all we do, and due to the nature of your review/experience, we would happily arrange for a Director to make contact with you to discuss this further. Please contact us via email or phone at your earliest convenience.

Email: sales@barrettine.co.uk
Telephone: 0117 9600060

Kind regards,

Barrettine

Rated 1 out of 5 stars

Applied preserver on a brand new…

Applied preserver on a brand new summerhouse in June 2 years ago. After 8 months it started to turn black. Contacted company who were not interested in my complaint. Less than 2 years on I’m having to take it off as it cannot be painted over,with a pressure washer which is very time consuming. DO NOT BUY THIS PRESERVER !!!

April 24, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible product

Terrible product ! do not buy does not do what it says on the tin !
The clear decking oil comes out dark brown .
Customer service is useless
Only gave one star because I couldn’t give zero

September 3, 2023
Unprompted review
Rated 1 out of 5 stars

How Do You Apply Costs To (in-effect) A Damaged Painting

Lovely product to use. Produces the finish you want.

...Upon great advice by Barrettine, during a phone-call on the 25/07/23.

Do not request advice from their technical department, however, because they evidently guessed from a certain point into work carried out on wood which was designed as floorboards with imaginably unexpected hues and which could have been submitted into an art and crafts exhibition and sold as a professional standard bespoke flooring solution, that I could continue to apply layers of ArmourFlex Hardwax Oil ("...up to six") without sanding - it only took one more layer, in fact, to destroy it...

Indeed, on the third layer, having been made aware that I should use either rag or brush (later, in response to my complaints, during the company's denial of fault, changing their words to solely cloth usage), the surfaces bubbled (and yellowed - the whole reason I didn't go for an oil-based varnish).

Over two months of time, some expense (in terms of purchases but also from future sales as I could have put the work undertaken into a portfolio), so much effort, the work carried out with someone else and for them - the whole project a labor love and with results that presented this as true.

...Upon immeasurably bad advice by Barrettine, during a phone-call on the 31/07/23.

July 31, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look