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A great British company founded in 1917, Barrus is proud to have achieved over 100 years in business. Barrus operates across three diverse market sectors, Marine, Garden and Industrial, and is one of the UK's leading importers and distributors of engines, engine-powered equipment, garden machinery, garden tools and accessories. Partnering with leading global companies, including Brunswick, Yanmar and John Deere, representing over 60 brands, the company's approach has been and continues to be to source, develop and build a portfolio of innovative, premium brands to service the needs of its customers.
Glen Way, Launton Road, OX26 4UR, Bicester, United Kingdom
2.3
8 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Barrus sell an epoxy resin called Marine Blue Gee. I have
just purchased the 250 gram size. This was supplied with 21 grams of epoxy hardener which is not nearly sufficient for the 100:30 epoxy hardener ratio stated in the instructions on the tin. Result: well over half the tin of epoxy left but no hardener. DO NOT BUY!
Extremely rude 'customer service' who are tarnishing the Segway Navimow brand. Can't see them being the distributor much longer (Segway find someone better!) as EP Barrus are in serious decline.
Reply from E P Barrus Ltd
Thank you for sharing your feedback.
We were very sorry to read about your experience when contacting our customer support team and to learn of your disappointment.
As the official UK distributor for Segway Navimow, EP Barrus prides itself on delivering professional, reliable support across our entire machinery and dealer network. Courtesy and helpfulness are standards we expect from our team at all times, and we take comments regarding service quality very seriously.
We would appreciate the opportunity to look into this matter internally and assist you with any outstanding query regarding your Segway Navimow. Please reach out to us directly via our corporate contact page at https://www.barrus.co.uk/contact-us/ with details of your previous contact so we can investigate further.
My evenrude outboard engine needs a part that is out of stock at the moment,the workshop that is reparing my boathas been trying all week to get hold of someone at E P Barrus but no one is coming back to the them or me we a contact for Evenrude parts please.
Reply from E P Barrus Ltd
Thank you for sharing your feedback.
We were very sorry to read about the difficulties your repairing dealer has experienced in contacting our team regarding the required part for your Evinrude engine.
As the official UK distributor handling BRP parts and service support for Evinrude, we supply our network of marine dealers and workshops to keep customers on the water. We regret that your dealer has faced delays in receiving a response from our spare parts team during this busy period.
We want to help get this resolved for you promptly. Please ask your dealer to reach out directly to their dedicated trade contacts, or submit the part details via our corporate contact form at https://www.barrus.co.uk/contact-us/ with your dealer's business name and the part number. Our Marine Parts team will prioritise following up on the order status with them directly.
Best customer service I have ever experienced. I had two pairs of Wolf Garten bypass secateurs. I cannot remember exactly how long I have had them but on both the spring had failed. I wrote to customer service asking about replacement springs and within 14 days 2 new pairs of secateurs arrived in the post.
Full marks to a company that stands by guarantees without quibbling. 10 out of 10
Reply from E P Barrus Ltd
Thank you so much for taking the time to share such a wonderful review.
As the official UK distributor for WOLF-Garten Tools, we take immense pride in standing behind our long-term guarantees and delivering first-class service to our customers. We are delighted to hear that our team was able to send you replacement secateurs so promptly and without fuss.
Thank you for your 10 out of 10 recommendation and for choosing WOLF-Garten. Happy gardening!
DO NOT BUY from this awful company, once they take your money, and you have a problem, they run a mile or two. They never call back, or even email back, they only interested in your money and sell CRAP products.
This company should be reported to Trading Standards, as they have NON. Garden Section lady called Belinda is horrid person, she will say write in an email, its been 4 weeks no reply, no nothing from them. I am now selling a product I purchased for a massive loss, after rejecting the 1st one( which broke down straight away, i asked for a full refund they rejected that), now i have more problems with 2nd product, they do not to resolve my issues but taken my money.
STAY AWAY from this company and their products.
Reply from E P Barrus Ltd
Thank you for sharing your feedback. We were very sorry to read about your frustration regarding your product experience and the delay you encountered in receiving a response.
As a major UK distributor across garden, marine, and machinery divisions, EP Barrus is committed to upholding high standards of customer care, fair commercial practice, and full compliance with UK trading standards. We take reports of poor service or unreturned communications very seriously.
Under our standard procedures, initial consumer returns or refund requests are typically processed directly by the selling stockist or dealer. However, where issues are escalated to our team, we aim to provide thorough technical support and guarantee assistance.
We regret that your interactions left you feeling disappointed. If you wish for our management team to review the circumstances of your case and your previous correspondence, please get in touch via our contact page at https://www.barrus.co.uk/contact-us/ including your original order details and stockist information.
Ordered two products which I then cancelled immediately due to their delivery dates. Was advised I couldn't cancel the order. Order arrived and had to return the items at my cost only to be told they refund within 28 days of receiving the item.
The communication has been blunt and very unhelpful. I definitely wouldn't buy from this site again.
Had an issue with the quality of a pair of gardening gloves. Without fuss the company replaced the gloves in double quick time. Excellent service!
I received a pair of gardening gloves as a present. I didn't need them immediately and then, after a few months, opened them to find they were both left hands!
I emailed Barrus Tools Division, and received a reply to say they didn't have any spare right-handed gloves, but would send me a new pair. This is brilliant customer service in my view, so the least I could do was to write them this review.
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