Basepoint Centres Reviews 

My experience with Basepoint (owned by Regus/IWG) has been extremely disappointing. I rented a one-person office for less than eight weeks, only to be hit with an outrageous cleaning bill of over £500 when I cancelled.

Apparently, these are their standard fees, regardless of how unreasonable they seem. Even more disappointing was their complete unwillingness to reach any sort of compromise.

What made matters worse was the sheer difficulty of getting hold of anyone at Regus who actually deals with payments and billing. For an international company of this size, you would expect a straightforward way to speak to someone who can take ownership of a problem and resolve it. Instead, trying to get meaningful assistance was incredibly frustrating.

I had no issues with the local office or its manager. My disappointment is entirely with the corporate side of the business, particularly its billing practices and customer service when customers want to leave.

A very disappointing experience and I wouldn't rent an office here again.

Bournemouth Airport Basepoint - Hannah Chorley - Hannah many thanks for all your help with my duplicate payment query, you were very professional, lovely to deal with and truly very helpful, very refreshing, clearly someone that loves doing there job- thanks again :)

In reference to Basepoint Evesham -

Excellent service. Friendly, attentive, and highly accommodating throughout. I couldn't fault the experience in any way.

The staff at the Evesham Basepoint premises always welcome you with a smile and they are all extremely helpful, they are proud of the Basepoint premises and want every company to be successful.

Dont do people .it a con they will trap you into log term contracts

Bob, Ade and Jonah are great. They are extremely helpful. They are also very professional and friendly to my clients at reception. I can't fault them in anyway. They are a credit to Basepoint and get a 10 out of 10 from me.

I was looking for a office location that was near to my home and had good access and parking, Basepoint Evesham offers this and more with friendly staff who are always there to help.

Nice staff, friendly community…but management are powerless when it comes to money - whether it’s punitive ‘late payment fees’ or the struggle to get your deposit back. The friendly community vibe ends when you have to deal with the unseen greedy, short sighted upper management and accounts staff. The building blocks your mobile phone signals. Find somewhere else if you possibly can.

Criminal organisation. Charging a mandatory £35 per sq ft cleaning fee even if the place was left in a perfect condition, automatically opting you in to a coffee subscription and refunding your deposit after a minimum of 30 days. Also, they got rid of all of their human customer service and replaced it with a stupid AI help centre. I wouldn’t care as much if the AI service was good but nothing was ever resolved including issues related to large sums of money. Avoid at all costs

Fantastic host, clean and professional space. Can’t recommend highly enough

April and Tommy who work at Basepoint in Camberley are always helpful and willing to help with anything. April provides updates on repair work and always so friendly nothing is too much trouble.
Everyone is friendly and its always clean and tidy.

April, at Basepoint Centre in Camberley, always welcomes us every time we arrive to the office. She is always happy to help with any query or concern we have. Recently she organised a networking coffee morning. What a great idea.

I booked a desk for the day at the Basepoint centre in Chichester.
I was really impressed with the customer service I received from the manager on site and pleasantly surprised when I was given my own office for the day rather than a desk in a shared office as I had expected.
Office was spacious and cool considering the hot weather too.
Really impressed, will definitely use again.

Don't go near them... Their sales person likes to illegally break laws including Misrepresentation Act 1967 - Leased a property to me with a 2nd floor. When I spoke with the local council they have confirmed the 2nd floor has never been registered with the council and now therefor takes the square footage to higher business rates. Complete miss-sale of an online advertisement, property and discussing behaviour from staff also.

Avoid this company at at all costs.

UPDATE: Completely false response, they have falsely advertised online and and continue to do so through. The contracts state different square footage to what the council holds there for

They have misaligned information on their properties with the local council which is in breach of law.

2nd Update: I have already emailed you. You have not yet emailed me back - This just allows everyone to witness what a Fraudulent "company" you are.

3rd Update: Do not try to make your company look better than the fraudulent scammers you are - When I initially spoke about the unit on the phone I was told you were desperate to get people into the... I wonder why? I've already had a lawyer review the contract AND speak with high Wycombe council who have confirmed the square footage you advertised is not correct and that I would indeed be hit with higher council rates so don't try to make me look like the idiot in this situation. Train your staff properly. Sack the ones who illegally sell agreements and maybe Basepoint wont be so desperate to get people into their abandoned units.

Its funny how your company reviews consist of 1 and 2 star reviews. Seems to be a common trend occurring here which I think you our your higher staff need to look at to train your employees properly in terms of legality and basic knowledge and information of what to inform people who want to take a property on.

As I and clearly many others have said, you are a fraudulent company who lie and falsely sell agreement to get people into properties you are desperate to to rent. Anyone with 1 eye can see that from the past 5 reviews alone.

Lorraine is an absolute credit to Basepoint Havant. From the moment you walk through the door, she makes everyone feel genuinely welcome with her friendly attitude, professionalism and willingness to help. Nothing is ever too much trouble, and she always goes above and beyond to make sure tenants and visitors have everything they need.

She has built a fantastic team that reflects her positive attitude, creating a warm, supportive and professional environment. The centre is always immaculate, reception is inviting, and the coffee is genuinely excellent – it's the little touches like these that make such a difference.

It's clear that Lorraine takes real pride in running Basepoint Havant, and it shows in every aspect of the business. If you're looking for a clean, well-managed workspace with exceptional customer service, I couldn't recommend Basepoint Havant highly enough. Lorraine and her team are simply outstanding.

The company charges you for parking your car when the unit rental is already very expensive. But they allow other licensees to use the car park as a vehicle storage area for free..... Consequently if you arrive on site late there is no where to park and your customers and visitors have no where to park. The Centre Manager refuses to take responsibility and take any action to solve the problem.

As a small business tenant, I was charged £897 for a “restoration fee” at the end of my agreement.

This fee is described as a service (cleaning, testing, etc.), however I was later informed by the centre that it is applied as a fixed charge on every occasion, regardless of the condition of the office or whether any work is actually required.

This is a material distinction that was not clearly communicated at the point of signing. A fixed, unavoidable charge of this nature should be presented transparently, not framed as a variable service.

In addition, the requirement for notice to align strictly with calendar months was not made clear, resulting in being charged for an additional full month despite giving notice part way through a month.

During my occupancy, the office heating was also not functioning and required a temporary workaround.

I raised a formal complaint, however the response relied solely on the fact that terms were “available”, without addressing the lack of clarity around how these charges actually operate in practice.

Overall, a disappointing experience and not what I would expect in terms of transparency.

Was very sweet and makes me excited for Easter!

I like the fact that there is a security gate