The Bathroom Showroom Reviews 

2,111
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and highly knowledgeable staff for offering exceptional design guidance, patient support, and practical advice throughout their bathroom renovations. People deeply appreciate the impressive range of quality products, clear quotations, and the smooth, stress-free planning process from start to finish. Consumers highlight how easy it is to clearly visualize their new spaces, noting that helpful showroom representatives go above and beyond to ensure everything is perfect. Some reviewers were not entirely happy with occasional delivery mistakes, such as receiving incorrect items, along with missed appointments or frustrating communication issues during their projects.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Reviewers mention positive feedback about service, noting that staff members are exceptionally patient,... See more

Product

Customers consistently note positive experiences with product, highlighting the excellent range, great... See more

Customer service

People report positive experiences with customer service, highlighting continuous support and expert advice... See more

Quality

Consumers find quality to be positive, highlighting that the products supplied are of very high quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From our first visit to the showroom, Sue was very helpful, we picked out our chosen styles and following her home visit and expert advice decided on the final plan. The Real life images were great. W... See more

Rated 5 out of 5 stars

Tony Scarlett at City Plumbing at Colchester Ave Cardiff was outstanding for customer care. Guided us through all the options explained the technical issues.He was extremely patient with us Nothing... See more

Rated 5 out of 5 stars

Lindsay at City Plumbing Ellesmere Port was extremely helpful from our first to last visit. She helped reduce the stress of choosing everything for a full refit of our en suite. Nothing was too much t... See more

Company replied

Rated 5 out of 5 stars

Kieran Wilson guided us very carefully through our design needs. Advising us which fittings would make the most of our bathroom and WC both of which had very limited space. The range and choice of... See more

Company replied


Company details

  1. Bathroom Remodeler

Written by the company

With over 280 Bathroom Showrooms nationwide, our expert Showroom Managers are on hand in branch and online to create beautiful designs, bringing your new, dream bathroom from a vision to reality. Our team's expertise will ensure you receive the perfect bathroom, offering expert support & advice, whilst providing everything you need for your bathroom installation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,111)

102 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class Service

From our first visit to the showroom, Sue was very helpful, we picked out our chosen styles and following her home visit and expert advice decided on the final plan. The Real life images were great. We were unsure on shower size in particular, but Sue provided clear advice and guidance. The finished product is perfect.

July 7, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Glasgow Anniesland…

Have been using Glasgow Anniesland Branch to design and order my new bathroom. very happy with help and support from Shaun (the branch manager). got very useful design discussion and advice, quite good discount for the furniture and componets/accessories. very good communication and support all the way from the first meeting to the project completion

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Shaun Gordon of City plumbing…

Shaun Gordon of City plumbing Anniesland was very patient with us over a number of months with many changes made to our design. He guided us through the process patiently. He recommended a great installer. Highly recommend using Shaun for your bathroom design.

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Complete refurbishment of a shower room.

Our downstairs shower room needed gutting and refurbishing. We had some ideas but weren’t sure where to start so popped into City Plumbing, Dorchester. Sue arranged a site visit at a convenient time for us then came up with some initial ideas and gave us a list of plumbers/builders who previous customers had used and recommended. She was extremely helpful and efficient both with the design and finding the best deals and always replied quickly to our calls and emails. We now have a beautiful shower room. Thank you,Sue.

November 2, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Brilliant service

The service I received from Lindsay Jenkins at the Ellesmere Port branch was probably the best customer service I have ever experienced. My plumber recommended I use The Bathroom Showroom as he already knew Lindsay was very helpful. I honestly didn’t have a clue about new toilets, baths, sinks and showers but she helped me continuously throughout the process which did take some time! Every query was answered and advice given without any “hard sell.” Nothing was a problem for her. All the other staff were also very friendly and helpful including the delivery guy. Go there and you will honestly not be disappointed. I am absolutely delighted with my new bathrooms.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Extremely helpful in both planning and ordering equipment etc
Managed a number of alterations to the original order without any problems
Staff all very cheerful and helpful
Lynsey an excellent showroom manager

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer care

Tony Scarlett at Bathroom Showroom Colchester Ave Cardiff couldn’t have done anymore to make our on-suite refurb any easier. His product knowledge is excellent and has good ideas of combining furniture, tiles and accessories. He is very pleasant and easy to talk to. Thank you Tony we will certainly recommend your service.
Carol and Barrie

October 2, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Have been dealing with shaun at the…

Have been dealing with shaun at the anniesland branch for a good while . His designs and top notch and always sources products i need at great prices. Super friendly and easy to deal with i cant thank them enough

October 20, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Nicola at City…

Outstanding Service from Nicola at City Plumbing Kettering

We recently completed a bathroom renovation and received exceptional service from Nicola at City Plumbing Kettering from start to finish.

Nicola took the time to understand what we were looking for, provided excellent product recommendations, and came up with some fantastic design ideas that really helped bring the project together. She was also able to negotiate a very competitive price, ensuring we got great value without compromising on quality.

Throughout the project, Nicola personally oversaw the orders and deliveries, making sure everything arrived when needed and dealing with any issues proactively. She also liaised directly with our bathroom fitterto ensure the products were suitable and fitted seamlessly into the overall design.

What really stood out was Nicola's passion, professionalism, and attention to detail. Nothing was too much trouble, and her commitment to delivering a great customer experience was evident at every stage.

An excellent all-round service and a real credit to City Plumbing. I would highly recommend Nicola to anyone planning a bathroom renovation. Thank you for making the whole process so smooth and stress-free.

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a wonderful experience

I’ve had a wonderful experience with the Bathroom showroom. Nikki was great showing us all the samples and giving us advice on what matches better. Had a little hiccup but it was soon sorted out by Nikki and the work has now been completed to a very high standard and very pleased.

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Nicola Kettering - Highly recommend

There are so many decisions to make when choosing a bathroom and Nikki made the whole process so much easier. Fantastic customer service with no detail overlooked and communication being prompt and effective. Thankyou for all your efforts, I highly recommend.

October 8, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Our experience from visiting the…

Our experience from visiting the showroom in Crewe, to Emma’s home visit to measure up, her designs, her patience and product knowledge through all our amendments was excellent. The products were all ready and delivered for installation on time in full and the quality of products supplied were all a very high quality. We would highly recommend and we are loving our ‘wow’ bathroom. Thanks Emma for everything, Rob and Jane Bond

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Nicola at Kettering Showroom is awesome!

Nicola at Kettering Showroom is awesome! She went the extra distance to ensure every single component going into the bathroom refurbishment was absolutely correct! Would recommend her service to anyone. She keeps the prices as keen as she can,

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Having had a not so great service with…

Having had a not so great service with a previous bathroom company the difference was night and day . Lynsey did a great job of helping us to design our beautiful new bathroom. thank you Lynsey . The delivery drivers were great too and everything was delivered on time . 5 star service all round

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and range of quality…

Excellent service and range of quality products. Tony Scarlett (based at the Colchester Avenue, Cardiff, showroom) was very knowledgeable, friendly and helpful. The quotation(s) were very clear and the plans and visuals were very helpful. Recommended.

September 30, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Absolutely fantastic from start to finish - thank you Nicola @ Kettering!

We had the absolute pleasure of having Nicola from the Kettering branch help us with the design of our bathroom, and honestly, she was fantastic from start to finish.

She was incredibly friendly, personable and genuinely couldn’t do enough for us. She was so detail-orientated and really listened to what we wanted, making sure that all the fittings, fixings and finishes matched as closely as possible. When we were looking at tiles, she showed us examples of bathrooms that had already been completed, which was really helpful for being able to visualise how everything would look together.

She also went above and beyond to give us a really good range of products to choose from, sourcing items from different manufacturers where needed rather than just showing us what was immediately available. She was brilliant at taking us around the showroom and helping us see how different things would look, but was also really honest - if she wasn’t sure something would work or fit, she would say so rather than just trying to sell it to us.

She worked really hard to get us the best prices and discounts possible too. When the toilet we originally wanted was no longer available, she was straight onto it, quickly sourced another one for us and arranged the delivery.

Throughout the whole process she kept in touch, checked in with us and liaised with our plumber, which made everything so much easier. Nothing was ever too much trouble for her.

Honestly, Nicola is just a lovely, lovely person and an absolute credit to the company. She made what could have been a really stressful process feel easy and enjoyable, and we always felt that she genuinely cared about getting everything right for us.

I would 100% recommend Nicola to anyone looking for help with their bathroom. She was fantastic from beginning to end and we honestly couldn’t have asked for anyone better. Thank you, Nicola! ❤️

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Sue Gillam and City Plumbing

Sue Gillam was professional extremely knowledgeable and patient in helping us to design and organise our Bathroom/toilet refit. We are incredibly pleased and grateful that our new Bathroom/toilet is just as we had wished. First class service!!

September 22, 2026
Unprompted review
Rated 5 out of 5 stars

Loraine Bewick at City Plumbing in…

Loraine Bewick at City Plumbing in Livingston created us a wonderful bathroom design and was very knowledgeable and helpful throughout the entire experience.

She also had a great knowledge of her trade and knew exactly who to recommend for installation for our job.

September 21, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look