BD Reviews 

An outstanding supplier of high-quality instruments, consumables, and integrated systems for hospitals, research institutions, and the broader medical community, with specialized expertise in microbiology and immunology. They combine top-tier products with exceptional customer support, technical training, and competitive pricing. Driven by decades of industry experience, seasoned executive leadership, and highly specialized teams, their global reach spans the Americas, Europe, Africa, and the Asia-Pacific region. Having relied on their excellence for over thirty years, I recommend them without reservation as a deeply trusted partner.

The less professional customer service for biomedicine providers in UK. Takes several days if not weeks to get any reply to an email. No apologies and unwilling to help. Couldn't be worst!

Some of Becton, Dickinson and Company (BD) syringes are near impossible to use and are seriously defective.

This is a serious Quality Control Issue.
The BD 1mL TB Syring (SlipTip with BD PrecisionGlide Needle) has a needle cap that is impossible to remove without extraordinary effort. I had to use pliers to detach the cap from the needle. Now this is especially horrible because many of the users have rheumatism which often means poor grip. In addition many of the people are quite old and lack the hand strength of younger individuals.
In my case, my rheumatism is fully under control, with my weekly injection of meds, and my hand grip is excellent.

Furthermore not everyone has pliers in their home.
Not only is the cap too tight to remove by hand, but when you are filling the syringe, air is drawn into the syringe because the needle fit to the syringe is faulty. In addition, these needles are also far less sharp than they should be. Often, though not always, the needle simply dimple the skin during the attempted injection at the injection site. Other times, the needles penetrate the skin without hesitation. This is a sharpness Quality Control Issue!

These syringe needles are substandard, faulty and should not be tolerated by any user.
I had complained to BD about this years ago, never received the courtesy of a reply and obviously they have never checked to improve their Quality Control. Apparently they do not care.
I have just recently (3 weeks ago) filed a complaint with the FDA, but have not heard anything back from them. I guess they are very busy. Still Medicare ends up paying a large proportion of the bills that include the cost of syringes.
My doctors along with a good pharmacy have found a substitute for the most common BD syringes which is another, more expensive syringe from BD. This one is called a SafetyGlide 1ml syringe. It has a distinct look with gray needle cap that has a clip (like a pen that you clip to a pocket). These syringe caps are easy to remove by hand and and the needles are almost always very sharp so the needle penetrates the skin easily.

So, BD knows how to make an easy to use, sharp syringe needle combo, but the Quality Control on their other syringes (I tried at least 3 other ones) are seriously DEFECTIVE.

What does it take to get a manufacturer to stop making and selling defective products? One that is crucial to people's health?

It is now Oct 2, 2024 and someone from BD got in touch with me after a couple of weeks of this report. They asked to tell them the exact product id numbers, and then subsequently asked me mail them some of the syringes. They sent me a prepaid mail label (so generous of them). No offer to pay for the whole pack of defective syringes, but never mind that. So that has been many months since they have received the defective items.

Since then not a word. I left a phone message them on one of the support phone number they listed on their web page. No response.

I'm now going to get in touch with Consumer Reports, maybe they can elevate this matter so the public will be better informed.