Bechtle Reviews 

Absolutely the worst MSP provider we have ever dealt with. We purchased their service, and it stopped working shortly after. For three months, we repeatedly requested vendor support—multiple people were involved, but nothing helped. Eventually, there was a brief breakthrough, followed by another long period of complete silence.

The whole purchase process has been awful. Took my money, didn't have the stock.
Very unhelpful customer service, just seemed like they are hoodwinking and not willing to help on any level. I would go as far to say they're completely untrustworthy, money grabbing and have no sense of their customers requirements or needs. If we ran our customer service like this, I'd be mortified.
I have advised our Company do not use again - there are plenty of other UK suppliers with far better Customer Service.

I purchased a service from green.ch, with support provided by bechtle.com. Unfortunately, the support team does not respond, and my ticket wasn’t even registered.

I purchase from bechtle , stat of order never change , also there is no response from support , fraud and arnaque

Ordered & Paid in for an item in Good Faith, only for this so-called "company" to come back with a bunch of made-up excuses as to why they can't honour the purchase.

I thought about writing personally to James Napp their UK MD - and indeed to their HQ in Germany, having looked at their share price (declining over 40% in 18 just months).

Surely, no self-respecting company would entertain:

1. Poor & Dishonest Behaviour
2. Turning Down New Business - and Revenue.

Once it starts with Dishonesty, there's nowhere for a company to go except downhill.

It makes a mockery of the German Term "Mittelstand". And I'll be getting in touch with the company's Germany offices to let them know.

Disgraceful.

We ordered some items in December 21, we received price confirmation and 4x delivery dates, all ignored.
Now after 8 months we saw the items available on ther warehouse-website. Imediatly we asked for delivery date. Again Bechtle ignored the confirmed order also the emails, responded after a few days with new data for September (now is July) and further more askking for much higher price. Without any explanation why they choose to ignore their previous confirmed dates and price, even if they had the items in warehouse and we notice them same day.
Never to be trusted, confirmation order from Bechtle are just lies, already changed 5 times in 8 months still no items, even if they had the items in thewarehouse.
False confirmations and totally untrustworthy.

very happy with how my order went, finally a supplier that doesn't overcharge and where everything goes seemingly

My employer ordered me a laptop. I got an email from Bechtle that I will receive my laptop after 5 months which is really late cause I will start soon. I have contacted customer support if they could help with a delivery date. I have explained HER (it was a lady) everything and I tried my best to speak properly in German, in the end, SHE hang up the phone without any words! that's a shame and not respectful at ALL!

I see most of the bad reviews are from Germany - the main headquarters of Bechtle.

I'd just left another review for something else and this popped up for Bechtle. I don't know how anyone can have a bad experience with this company.

I was introuduced via a webinar offer for CCTV. I don't like sales being pushed - this wasn't pushy, just a friendly yes or no invited. The product was amazing.

From there I spoke to Bechtle - I've had nothing but friendly service, helpful people. I've worked on several projects WITH Bechtle since March - they feel part of my team. They've made my job easier and I can offer a better service with Bechtle behind me.

I had a disaster recovery situation, they had people brain storming with me. No cost, just an above and beyond part of their company.

Every person from my account manager - Ellie Conlon - to everyone else from the other departments have been nothing but awesome and very helpful.

I can't praise this company enough. I don't know why Germany is having problems, but if you're not using Bechtle in the UK - you're missing out.