bedbathntable.com.au Reviews 

Never order anything from there .
The package with our orders made on the 17th of October at Castle Hill store and Rouse Hill store never arrived to our door .
The shop doesn’t help you at all , saying it is not theirs responsibility .
Both places in Castle Hill and Rouse Hill failed to do what they promised .
One of them was supposed to notify us about our order - they didn’t.
The other was supposed to deliver our order to our place - never happened .
Face to face complaint in stores in question didn’t solve any of those problems.
We were told we need to try to fix it by ourselves.
That is something seriously wrong .
You order from the store and you expect them to deal with any kind of problems - it didn’t happen .
I also regret I haven’t read all those bad reviews about this company . It would stop me from ordering anything from them .
There are so many bad reviews and nothing seems to be improving - shame!

I bought the Margo throw in off white. Can’t understand why it has a high review rating. It snags when your nails touch it. We had to stand at each end of the throw to pull out the snags. Do not recommend this product

Purchased a king doona. Received a super king labelled as a king. Purchased a super king doona to accommodate their error only to receive an absolutely massive doona cover - 10cm too big either side and 20cm too long. The doona slips around inside it and is impossible to manage.

Paid in full, waited almost a month, parcel never arrived, and customer service gave me conflicting explanations.

NZ Post still shows only “Tracking number allocated to parcel”, yet I was told it had been “returned to sender” , with no evidence provided.

Multiple follow-ups, poor communication, no proactive update, and I missed the chance to buy the same item in-store at the sale price.

Absolutely unacceptable service. One of my worst online shopping experiences.

I would like to say a Big Thank You to Rhonda from the Dubbo Store for all the help in finding some picture frames for me. You were above and beyond in your helpfulness "unlike another store where I live." Very grateful.

I enjoy coming into any of these stores, I feel I have 100% customer service, the staff are always welcoming, and they know what I would like after a couple of questions, I would refer any customers to these terrific stores, thank you!

Wish I read these reviews before ordering. It's been 9 days since I placed my order and it's not even on its way to me yet. I won't be purchasing anything from them online again. Very poor service.

Terrible wait times on shipping, and serious lack of communication. Also free shipping over $150 is false. I ordered over $160 and paid another $9.50 in shipping. Will never shop again.

Would rate lower if I could. Spent a lot money online, had to chase shipping, told it was coming, still not with courier. Just appalling service, will never spend a cent with these people again.

I purchased a queen size flannalette set of sheets ,looked alright till i washed them before use,they have patches of dark colour on them.Being here where i live,we dont have the option to return. Was not very happy

I purchased a linen sheet set that retails for $500 and the fitted sheet tore from normal use in less than 9 months! I reached out to their customer support for a replacement and they dismissed it as “general wear over time” and said that it was to be expected of a natural fibre like linen. Their products clearly do not have durability that befits their premium price. Spend your money elsewhere.

Items received without issue, and within good time. But I need to mark them down for the atrocious customer service - there just is none, repeated calls with details of my account issues, and nothing in reply at all.

I WOULD GIVE NO STARS IF I COULD

I was gifted a $150 gift card 18 months ago and it was either hacked before I used it, or the system simply didn't honour it. I know the breach or mistake is theirs, I personally scrubbed off the foil to reveal the pin in the last month, and can prove this. Meanwhile, $150 is a significant amount of money that has now effectively been pocketed by this company, who are not willing to investigate further or compensate. The reason they are giving is no receipt, which is ridiculous given the timeframe and the fact it was a gift.

Online store - No reply to emails, no customer service phone number on website. I received one of two boxes of my large order and cannot get any reply as to where the other box is. I can see auspost did not lose it as it appears it was not picked up so where is it and why was it not noticed as not being picked up. Over $200 worth of goods missing and no one will answer. I’ve lodged a claim on my credit card company. Very disappointing. I thought they were a reputable company as the shops and staff are great.

This bathtub caddy makes bath time so luxurious. It fits my tablet and wine glass perfectly, and the wood finish is waterproof

20 Jan 2026 online store order was split into two parcels. One arrived reasonably promptly. The other has never been sent. I suspect BBT are taking orders and payment for items that are out of stock. My polite enquiries to customer service for an update have been ignored. I would discourage anyone from ordering from the online store. The service is extremely poor. I expect I will eventually have to dispute this transaction via my bank as BBT are unresponsive.
After posting this review I received the following:
"We would like to inform you that your 2nd parcel was marked Return to Sender and has now been delivered to our Ponsonby store. Our Ponsonby team will re dispatch the parcel via Aramex, and here are the tracking details: "
This is remarkable, as the second parcel never proceeded past the "tracking number allocated" stage, meaning it was never picked up from BB&T. I suspect the above explanation is a stupid lie, as it was never delivered to my address. I did eventually receive it though, via the Ponsonby store.

Order paced 11 th Jan 2026o rang NZpost today and it hasn't left the warehouse... Very poor service and won't be shopping anymore at any of your stores

Great quality Bamboo bedding! Price is quite high though

Very disappointed in the lack of communication when it comes to tracking I would have never purchased from Bed bath an table if I knew it was going to take 3 weeks to arrive, most companies give you an estimate prior to purchasing. It took 10 days to finally get notified when the order was going to arrive.

Lovely staff at Lower Hutt store.
Very helpful and polite.