Bedzy Reviews 

Buyers have a reasonable expectation that furniture purchased brand-new will be safe, structurally sound, fit for purpose and compliant with Australian Consumer Law. My experience with Bedzy has raised serious concerns about both product quality and consumer safety.

I purchased an Artiss double bed frame, together with Bedzy’s additional $99.95 Priority Order Care service.

My order was left exposed to rain without delivery notification. Unfortunately, the problems escalated during assembly.

I discovered a faulty/broken weight-bearing component, raising concerns about the bed’s structural integrity and its ability to safely support a mattress and occupant.

The drop-down storage door also has a defective safety support mechanism. The metal arm physically strikes the internal shelf, preventing the door from closing. Although disconnecting the arm allows the door to close, doing so removes an essential safety support, potentially exposing anyone operating the door to injury.

These are not merely cosmetic defects or minor assembly inconveniences. They involve components directly associated with structural stability and safe operation.

I refuse to compromise my personal safety by using furniture with unresolved defects. Consequently, I am sleeping on a mattress on the floor despite having purchased a brand-new bed.

Adding to my disappointment, the premium customer support I paid for has involved repeated correspondence, difficulties providing photographic evidence and no satisfactory resolution.

I am particularly concerned by the prospect of being expected to accept individual replacement parts without adequate assurance that the finished product will be structurally sound and safe.

Under Australian Consumer Law, consumers are entitled to products of acceptable quality that are safe, durable and fit for their intended purpose. Safety should never be something a customer has to troubleshoot, compromise on or pay additional money to achieve.

I have escalated my concerns to PayPal and requested refunds for both the defective bed and the additional Priority Order Care service.

My experience raises an important question for prospective buyers: What confidence can consumers have in a retailer when significant safety concerns arise and obtaining an effective resolution becomes another burden placed on the customer?

I would strongly caution others to consider product safety, quality assurance and after-sales support before purchasing from Bedzy.

A customer’s physical safety is not negotiable, and consumer protection should never depend on how persistently someone is prepared to complain. $596.

Very misleading delivery policy! They advertise Australian stock and dispatch, making you think delivery will be quick, while the fine print says 2–10 weeks.

I have been waiting 5 weeks, and my order is still apparently in a queue! To make matters worse, they offered me the option to pay an extra $90 for priority delivery. Are you kidding me?

It makes me question whether they actually hold the stock or simply collect customer payments before ordering from suppliers.

Poor transparency, terrible customer service. Never again!

I'm starting to wonder if this company is legit, and positive reviews are being mixed up with the Bedzy lift mattress, as both have the same name. Waiting over two and half months for delivery, and my order is still not processed. I really miss the company Catch as delivery was very prompt, actually most other companies are. Time will tell if the bed and mattress ever arrives. Last email I got said another 2 to 10 weeks, so they need to say on their web site, delivery in 6 moths to a year,maybe. I might just have to go buy one from somewhere else. All I can say is buyer beware. If by some miracle I do get my order I will change update my review. So I actually think this company does not have the products they are advertising.

Comfortable mattress at a great price. Very pleased with my new Serenity Mattress from Bedzy. It has a lovely balance of comfort and support, and the quality feels well worth what I paid. Placing the order was simple, with free delivery and complimentary pillows making it even better value. The pillows turned up around 2 days ahead of the mattress, which was a little inconvenient as I was keen to get everything set up together. Now that its all here, Im really happy with my choice. A positive experience overall, and Id happily recommend Bedzy.

Before ordering from Bedzy, I spent some time reading reviews and came away feeling a bit hesitant. I decided to give them a go, and Im glad I did. My experience exceeded my expectations, which is why I wanted to come back and leave a review of my own. Its easy to move on with your day when things go well, but good experiences deserve to be shared too. I can only speak for my own purchase, and Im genuinely happy with how it went. For anyone reading reviews and feeling unsure like I was, I hope this offers another perspective.

DO NOT WASTE YOUR MONEY AT ALL AND DEF DO NOT PAY ADDITIONAL TO HAVE IT DISPATCHED SOONER. All boxes won’t arrive at the same time weeks apart and when you finally open it then they’re all broken

The bed itself is fine. The experience - horrible. We waited much longer than the indicated 30 business days. Our son slept on the floor. When we received the bed we had to drill 3 extra holes just to make it work. Took 2 of us most pf the day to put it together.

Warning: This company is a scam!

Orders not fulfilled after 3 months of trying to get responses.

They take Orders they know they cannot fulfil without any intention of actually sending what has been paid for.

Absolutely pathetic. 3 months without order processing. No communication unless i initiated and then blamed delay on a sale that occurred 2 months after my order. - also still advertising the items I paid for as available- could not advise against any more if possible - wish negative stars was an option. Only plus was refund was given. Found and ordered same basic items through different retailer for less with delivery in less than 2 weeks.

Chloe was brilliant to deal with and went out of her way to help me, so next time I need anything I'll definitely be asking for her again.

Fits just right and feels really good to wear.

Love my bed
Easy to assemble and very comfortable

Super soft sheets . Love them

Ordered bed. Waited, waited. No email for tracking, ETA for delivery even knowing it can take up to 10 weeks. Emailed them twice, heard nothing. Found a contact on What's App got a reply to apologise that my order had been "missed" and my email was incorrect which was crap as got initial confirmation from them and then suddenly after making contact via What's App they " found" my email. I've just wasted about 11 weeks for nothing.

Overall, I am quite happy with this package. The bed frame is of reasonable quality and was fairly easy to put together, and the mattress is comfortable and also appears to be of good quality. I probably won't use the mattress topper (not needed), but it will make a nice gift for someone!

Great prices, excellent product and fast delivery.

I cannot get a response from this company either by email or support bot I’ve 3weeks on an overdue mattress order
It appears they have taken my money & I have no recall or way of contact
I am very unhappy

Great bed, easy to assemble and purchased at a competitive price. The bed itself took a while to arrive as i opted for free processing and delivery but Customer Services communicated well, keeping me informed of its progress every step of the way.