Beforeyoubuy Reviews 

82
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff and exceptional customer service, noting that support agents are always ready to listen and resolve concerns promptly. Many people also appreciate the fast turnaround times and efficient scheduling for property evaluations, making the whole process smooth and stress-free. Some reviewers were not happy with outdated documents and unexpected communication delays during their transactions. A few consumers also noted unexpected extra fees appearing later alongside superficial or inaccurate evaluation content. These individuals felt that certain processes and details lacked the necessary depth and reliability they expected.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the extremely efficient... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting efficient support... See more

Staff

Clients share positive opinions on staff, frequently highlighting that representatives are incredibly... See more

Product

Customers had ambiguous experiences with product, noting that some reports were detailed, thorough, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Marissa and the team behind the Before You Buy concept. They were able to go out to Inspect a property within 24hrs of my service purchase - the reports were very very comprehensive... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with our building inspection for a property which we wanted to buy. The booking and payment process was really easy, and the inspection was done the next morning. The repor... See more

Company replied

Rated 5 out of 5 stars

I had a great experience Sonia via live chat and Jasmine (Jaz) over the phone. Both were incredibly friendly, responsive, helpful and professional. They listened to my concerns and were able to resolv... See more

Company replied

Rated 5 out of 5 stars

I’d never had any business with this company , but after checking online reviews and pricing I decided to purchase 3 reports ( strata , building and pest ) . I loved they kept me constantly u... See more

Company replied


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 604849470

  1. Online Marketplace
  2. also in
  3. Building Inspector
  4. Real Estate Appraiser
  5. Real Estate Consultant
  6. Real Estate Surveyor

Contact info

4.2

Great

TrustScore 4 out of 5

82 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(82)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Very thorough and detailed report

The strata report was very detailed and thorough, it disclosed everything a prospective buyer needed to know of all issues.

October 31, 2026
Unprompted review
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Reply from Beforeyoubuy

Thanks so much for taking the time to leave a review, Louis.

Rated 5 out of 5 stars

Sonia was so helpful!

Sonia was so helpful with a difficult situation with another companies report. Thank you for your help!

October 30, 2026
Unprompted review
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Reply from Beforeyoubuy

Thanks for the review, Morgan :)

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Rated 5 out of 5 stars

A big thank you to Marissa and the team…

A big thank you to Marissa and the team behind the Before You Buy concept. They were able to go out to Inspect a property within 24hrs of my service purchase - the reports were very very comprehensive and the service from Marissa extremely efficient. Will use again.

October 26, 2026
Unprompted review
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Reply from Beforeyoubuy

Thanks so much for letting us know, Ronnie.

Rated 5 out of 5 stars

A very friendly staff member

A very friendly staff member, who was very helpful and knew all my details to help me out. Thorough and thoughtful. Thank you!

October 27, 2026
Unprompted review
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Reply from Beforeyoubuy

Thanks so much for taking the time to review, Maria :)

Rated 5 out of 5 stars

I WILL ONLY USE THIS COMPANY ( BYB ) IN FUTURE PROPERTY PURCHASES FOR MY PROPERTY PORTFOLIO

I’d never had any business with this company , but after checking online reviews and pricing I decided to purchase 3 reports ( strata , building and pest ) .

I loved they kept me constantly updated on days the reports were booked in and if there were any delays the new dates to provide these reports which I thought wow what customer service but let’s see the reports…

This morning I’ve just received as promised the strata report and after reading the report of 375 pgs, I couldn’t believe how much detail was there , how complete and how much work the inspector had put in it was unbelievable really great customer service, he/she is 20 stars and should be commended and given a pay rise definitely.

Again thank you to the inspector and the company BYB, I’ll definitely ONLY be using this company in future property purchases

PAUL SANTOS

October 19, 2026
Unprompted review
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Reply from Beforeyoubuy

Thanks so much Paul for leaving such a detailed review! We are glad we helped with your property journey :)

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Rated 5 out of 5 stars

Buy out off area use

I had a few important questions assisting a client to buy a home out off area. The guidance was efficient and fast. I managed to assists my client immediately, guide them how to buy a pest and building inspection for the property.
Thank you so much.

October 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing service and results

We had a great experience with our building inspection for a property which we wanted to buy. The booking and payment process was really easy, and the inspection was done the next morning. The report was available the same day. The report itself was extremely informative outlining every defect regardless of how minor including photos. The Inspector was very friendly over the phone and expanded on his findings very thoroughly. We couldn't be more satisfied and highly recommend these services - it's worth every penny when you consider how much you're about to spend on a property purchase.

September 24, 2026
Unprompted review
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Reply from Beforeyoubuy

Great to hear and hope your buying journey has gone well!

Rated 5 out of 5 stars

Quickest turnaround on an urgent matter!

We needed a report ASAP for a buyer who viewed a property over the weekend, and BYB had it back to us before lunch on Monday. Such a quick turnaround and made the whole process so easy. Best Service!

September 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Great customer service from Jaz/Jasmine and Sonia!

I had a great experience Sonia via live chat and Jasmine (Jaz) over the phone. Both were incredibly friendly, responsive, helpful and professional. They listened to my concerns and were able to resolve my issues promptly, which made the whole process less stressful. Really appreciate the great customer service from both of them!

September 28, 2026
Unprompted review
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Reply from Beforeyoubuy

Glad we could help Samantha :)

Rated 5 out of 5 stars

Fast Turn Over

The team really did a great job for pushing through the approval for when the owner had paid invoice via an invoice statement instead of an online payment. Quick, easy and smooth sailing.

There was no miscommunication during the process.

September 25, 2026
Unprompted review

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