Bejotlogistics Reviews 

I am expecting a delivery from Bejot. The conpany that sold the product to me confirmed it would be delivered at the end of october. Now I suddenly get a delivery date in 2 days. I dont even have the key to my appartment yet. Also they confirmed the delivery date for me, I did nit accept it myself. Crazy

Currently impossible to book a delivery with them. I am waiting for a new bed which is being delivered by Bujot. They sent you an email with 1 proposed day which you can either accept or decline. Once you decline, they will wait at least 1 working day before they sent you a new proposed delivery day. Since I need to be home to receive a delivery as big as a bed it would be so much better if they would just call you to make an appointment. It’s already 2 weeks now since I am trying to schedule my delivery. They can’t be reached by phone or email so not client friendly at all. I am now in contact with the company I bought the bed from but it’s all very very slow.

The order was not delivered, even though a delivery date had been set. It is the same situation as described in other negative reviews. The carrier is not communicating.

Unfortunately, my experience with Bejot Logistics was very disappointing. I waited almost two months for my furniture delivery to the Netherlands, and the delivery date was cancelled three times.

On one occasion, the driver even called me to say that he was already on the way, but shortly afterwards the delivery was cancelled because, as I was told, he did not have the required documents to make the delivery to the Netherlands. On other occasions, I was given different explanations, including problems and errors in their system.

The whole situation was extremely chaotic and frustrating. Several times I was expecting the delivery, only for it to be cancelled again, and the entire process dragged on for weeks.

Communication was also very poor. I had to call many times — more than a dozen times in total — and very often nobody even answered the phone.

After almost two months of waiting and several cancelled delivery dates, I finally lost patience and cancelled the order.

I am very disappointed with the organisation of the delivery and the way the whole situation was handled. After this experience, I definitely would not use this company again.

Absolutely terrible delivery service. I have had multiple issues with this company, and unfortunately, it seems that meeting the promised delivery date is simply not something they care about.

On 4 August, the delivery deadline was scheduled for 5 August. After confirming the delivery date, I received a message later that day saying that the shipment would be delayed and delivered the following day. Yeah, I can understand that. Delays happen.

What I cannot understand is the way this company communicates (or whether they communicate at all) with its customers.

I took a day-off work the next day to wait for the shipment to arrive within the agreed time slot. Guess what? The shipment was never delivered that day - what was especially frustrating was the complete lack of any information or explanation.

The following day, I tried calling the company more than a 20 times. Every single time, I was redirected to voicemail. I also sent a numerous emails and text messages and eventually received a response saying: "We're sorry, we don't speak your language - we speak Polish, German and little bit of English".

Yeah, no. How could you answer this to a text message written in English?

After two days of trying to get any information about my shipment I have finally managed to get someone on the phone. They told me, that they are sorry, but the delivery car had broken down. When I asked why I had not been informed about this, they were unable tu give me any proper explanation.

After repeatedly urging them to deliver the shipment, we finally agreed that it would be deliver on 13 August - after more than a week of virtually no information about the status of the shipment.

And guess what? Not only had I agreed to a delivery window of 20:00-22:00, but they changed it to 17:00-21:30 without any proper explanation. And, of course, the shipment was not delivered anyway. Instead, I received a text message saying: "Sorry, it will be delivered tommorow morning at 08:00."

Yeah, because obviously I have nothing better to do than spend another day waining around for a delivery that may or may not arrive.

The only thing that saved this experience from being a complete fiasco was the delivery driver, who was the only competent and professional person I dealt with throughout the entire process.

Overeall, an extremely disappointing experience. Unreliable delivery times, virtually no communication, no meaningful customer support, and absolutely no respect for the customer's time.

I would strongly recommend using a different delivery company if you have the choice.

Unfortunately not all was good. The planning of an appointment was super hard and took forever. One woman on the phone was also super unfriendly after I had to already call 4 times because they did not send me a delivery date. And you are also not able to shedule an appoinment via phone.
BUUUT the good rating is because the delivery guys have been suuuper friendly today. They were perfectly on time, polite and friendly. They saved the experience completely other wise it would have been just a one star rating.

SUPER ! PERFEKT ! DANKE Bejotlogistics.