Beliani.ch Reviews 

AVOID SCAM. Product faulty and they were not taking care of the replacement. Customer service inexistent.

Everything was smooth, delivery was fast and the products never disappointed.

Happy with Beliani team service. Quality products

I ordered a dish/cups bamboo rack and I loved the product. Fast delivery. Item exactly or even much better when assembled which was also easy.

We love this furniture. It’s warm and stylish. It fits perfectly with our style

Il tavolo acquistato aveva una qualità visibilmente scadente. Per quanto non fosse costato poco, era comunque tra i meno cari sul sito quindi avevo accettato la cosa.

Questa settimana, dopo cioé un anno dall'acquisto, mia moglie è rimasta impigliata in una grossa e pericolosa scheggia formatasi sul tavolo. Il danno per fortuna si è limitato ad un paio di pantaloni da buttare via.

La scheggia, dura e appuntita è esattamente ad altezza occhi di mia figlia, che gioca spesso attorno al tavolo: il problema quindi sarebbe potuto essere ben diverso.

La reazione di Beliani è stata quella di offrirmi di acquistare un nuovo tavolo a prezzo agevolato. Insomma, non riconoscono responsabilità sulla qualità del prodotto e sostengono che il tavolo (da esterno!!) avrebbe dovuto essere riposto durante la mia assenza estiva.

Beliani ritiene quindi che i suoi tavoli da esterno non debbano rimanere all'esterno.

Ho provato a lasciare una recensione sul sito Beliani, ma non è stato possibile perché sono passati 12 mesi. Facile ricevere recensioni quando il prodotto è appena uscito dalla confezione, la qualità emerge con l'utilizzo però.

La qualità del tavolo è talmente scadente, da renderlo pericoloso.

Le sedie coordinate, acquistate sempre da Beliani, sono altrettanto scadenti (cigolano, sono scomode, il legno sembra fragile) e verranno sostituite con il tavolo.

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Der gekaufte Tisch war von sichtlich schlechter Qualität. Auch wenn er nicht gerade billig war, zählte er doch zu den günstigeren Modellen auf der Website, weshalb ich das in Kauf genommen hatte.

Diese Woche – also ein Jahr nach dem Kauf – blieb meine Frau an einem großen, gefährlichen Holzsplitter hängen, der sich am Tisch gebildet hatte. Glücklicherweise beschränkte sich der Schaden auf eine Hose, die nun entsorgt werden muss.

Dieser harte, spitze Splitter befindet sich genau auf Augenhöhe meiner Tochter, die oft um den Tisch herum spielt; die Folgen hätten also weitaus schlimmer sein können.

Beliani reagierte mit dem Angebot, einen neuen Tisch zu einem vergünstigten Preis zu erwerben. Kurz gesagt: Sie übernehmen keine Verantwortung für die Produktqualität und behaupten, der Tisch (ein Außentisch!!) hätte während meiner Abwesenheit im Sommer eingelagert werden müssen.

Beliani ist also der Ansicht, dass ihre Außentische nicht im Freien stehen sollten.

Ich habe versucht, eine Bewertung auf der Beliani-Website zu hinterlassen, was jedoch nicht mehr möglich war, da der Kauf bereits 12 Monate zurücklag. Es ist leicht, gute Bewertungen zu erhalten, wenn das Produkt gerade erst ausgepackt wurde; die wahre Qualität zeigt sich jedoch erst im Gebrauch.

Die Qualität des Tisches ist so miserabel, dass er eine Gefahr darstellt.

Auch die passenden Stühle, die ebenfalls bei Beliani gekauft wurden, sind von ebenso schlechter Qualität (sie quietschen, sind unbequem, das Holz wirkt brüchig) und werden zusammen mit dem Tisch ausgetauscht.

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La table achetée était de qualité visiblement médiocre. Bien qu'elle n'ait pas été bon marché, elle figurait parmi les moins chères du site ; j'avais donc accepté ce compromis.

Cette semaine, soit un an après l'achat, ma femme s'est accrochée à une grosse écharde dangereuse apparue sur la table. Par chance, les dégâts se sont limités à un pantalon bon à jeter.

Cette écharde, dure et pointue, se trouve exactement à hauteur des yeux de ma fille qui joue souvent autour de la table : les conséquences auraient donc pu être bien plus graves.

La réaction de Beliani a consisté à me proposer d'acheter une nouvelle table à un prix préférentiel. En somme, ils déclinent toute responsabilité quant à la qualité du produit et soutiennent que la table (pourtant destinée à l'extérieur !!) aurait dû être remisée durant mon absence estivale.

Beliani considère donc que ses tables d'extérieur ne doivent pas rester dehors.

J'ai tenté de laisser un avis sur le site de Beliani, mais cela s'est avéré impossible car 12 mois s'étaient écoulés. Il est facile de recevoir des avis lorsque le produit vient tout juste d'être déballé, mais c'est à l'usage que la qualité se révèle.

La qualité de la table est si médiocre qu'elle en devient dangereuse.

Les chaises assorties, également achetées chez Beliani, sont tout aussi médiocres (elles grincent, sont inconfortables, le bois semble fragile) et seront remplacées en même temps que la table.

Grande varietà di prodotti sul sito, ottimo per arredare e decorare la casa. Ordinate delle sedie da esterno arrivate puntualissime e di ottima qualità. Consigliato!

Great variety of products on the website, excellent for furnishing and decorating the home. Ordered some outdoor chairs that arrived right on time and of great quality. Recommended!

I have bought a few things from Beliani for my home, most recently some storage baskets for blankets and planters for the thuja trees on my balcony, and I have been very happy with everything. The quality is very good and the prices are reasonable.
What impressed me most though was the after-sales service. There was a small manufacturing issue with one of the items, but Beliani sorted it out very quickly and without any hassle.
Really great customer service. I will definitely shop with Beliani again.

Ordered 2 garden chairs over 2 weeks ago, DHL are the delivery company and still waiting for them to be delivered. Called the company so many times complaining that I keep getting let down on them being delivered by DHL, they promised they would get this sorted and still nothing! I want my money refunded as have no chairs and not paying for something that cannot be delivered! Would avoid as you end up having nothing and just endless amounts of stress!!

2 broken products and unwilling to resolve

1x 1200chf bed - the base and the headboard arrived cracked; they tried to tell me I broke it during assembly (it came already assembled)

1x 400chf chest of drawers - the front of the drawers - one was supposed to be all no.17 parts, and one was supposed to be all no. 18 parts - they sent all no. 18s, so the drawers don't close

I've been going back and forth for months trying to resolve this, but all they keep doing is offering me 150 CHF, which is unacceptable, as I spent> 4000 CHF with them and now hours and hours on this issue

Order no. 14452746

Very happy with the purchase of our outdoor furniture. Excellent quality. Great customer and delivery service. Everything went very smoothly. I can only recommend Beliani

Very disappointed with Beliani Switzerland customer service. Delivered a brand-new modular sofa with mismatched fabric colors (different stock batches) and missing structural parts (no velcro on cushions, no frame connections). The customer service acknowledged the factory defect in writing weeks ago but refuses to schedule a proper furniture pick-up unless I manufacture shipping boxes myself to do their carrier's job. This violates Swiss Consumer Protection Law (Art. 208 OR). The defective item is blocking my living room. Ticket #601414, Order #14223167. Please resolve this immediately.

I will never order from this store again as a return process makes an actual return pretty impossible. They need numerous justifications why, photos of the objects from all sides, only original packaging, replying emails for days and weeks forgetting that they already received the answers & photos... the circle goes on & on... finally nobody comes to collect your parcel and they are uneager to send a return ticket so you could finally send the item back by yourself. It's been weeks after I requested a return and my items remain uncollected, I don't even know if I ever get a refund.

Excellent selection at great prices. I highly recommend

Marble table is beautiful. It looks great in our living room and reflects the light coming in from the windows around the rest of the room. The only downside is the fact that you have to manually drill 4 holes into the table as part of the assembly in order to attach the legs / frame to the table - for any novice DIY'ers this might be a struggle, or expensive as they now have to go out and buy a drill!

I ordered 3 articles beginning of April and still now (May 12th) not one arrived. I had several calls with the customer service, never got called back, there was a mistake with the invoice.. frankly awful experience for what they advertise

I ordered a number of light fittings from Beliani and was very satisfied. The price- quality ratio was very impressive , the products arrived in good time, the instructions were clear and they were easy to install.
Overall I was very happy and have placed a few more orders for household items.
I would recommend!