Benefitcosmetics Reviews 232

I returned a product because the shade wasn’t right for me. Instead of using their free untracked return service, I chose to pay for tracked shipping—and I’m very glad I did.

The item was delivered back to them weeks ago, but despite multiple requests, I never received a refund. After repeated attempts to resolve the issue, I was forced to file a dispute with my credit card provider.

The level of customer service has been extremely disappointing—unresponsive and lacking in accountability.

This has been a thoroughly frustrating and unacceptable experience. I would not recommend this company. I advise others to proceed with caution.

I had a very disappointing experience with Benefit Cosmetics. I placed an online order on April 22 and paid for expedited shipping. The next morning at 9 AM, I called customer service to cancel the order because I had to travel unexpectedly.

The representative kept me on hold and delayed the process for almost an hour, claiming the team was not responding, and promised to follow up via email. I only received an email 5 hours later stating that the order could not be canceled because it had already been shipped.

However, I later found out that the order did not actually leave their facility until April 24 — which clearly means there was enough time to cancel it when I requested. Despite paying for fast shipping, the package still had not arrived by April 27, and I had already traveled.

On top of that, I have been sending emails and contacting them through their page for the past 3 days with no response at all. Completely ignoring customers is unacceptable.

This is extremely unprofessional. They refused to cancel the order, delayed my request unnecessarily, ignored multiple follow-ups, and did not honor the expedited shipping I paid for. Very poor customer service and lack of transparency. I do not recommend ordering online from them.
Finally I send ups and they send ship back benefit but they not send me my refund yet

I went to the store in Spitalfields Market London, was in desperate need of a new lipstick. Olivia who is the Customer Assistant there, took time to help choose the right shades for me. She was absolutely brilliant in finding the right products for me. The products are good quality and im happy with my purchases . Thank you Olivia :)

They won't refund my $28.84. They received the returned concealer on 2/27. It's now 3/25. The refund was promised by 3/23. I am out $28.84 plus $16 to ship the concealer back to Benefit. It's easier to shop somewhere else, anywhere else. Furthermore, the concealer is being discontinued and it was not clear at checkout that I ordered #2, but received #6. Most of all I just want my $28.84 back so I can go somewhere else. I'll just have to endure the cost of shipping the conccealer back to Benefit.

Hi, I’ve used benefit products for years and have loved them. This was until I made an order online. I received old dried out mascara, and old mismatched and unmixed concealer. I tried to call benefit for help and the line didn’t work. I emailed them. I heard from them three weeks later. I am so disappointed that I am no longer using their products.

The review here seem awful, mostly because of customer service but I must say their product is boom!!!! especially the cookie highlighter!!!! def a must have...

the worst customer service.

I would give them negative stars if that were possible. Mascara caused a severe eye allergy. It’s been 3 months of me calling, emailing, and them ignoring me. My emails go unanswered, calls are dropped, and when I get a hold of someone they say there is one person responsible and they are either on vacation or “will get to it”.
Still waiting for a miracle

I absolutely love their Mighty Fine brow pen. I'm a redhead and its one of the only Brands that does a auburn/red pen! Its lasted me ages and allows me to do really natural looking but nicely shaped brows. I don't often write random reviews unless overly pleased or really angry but this little gem is worth a mention.

This was my first order from Benefit’s official website, although I’ve been a loyal customer of the brand for years through other retailers.
The package got stuck in USPS delivery and didn’t move for weeks. I contacted Benefit within a few days after noticing the issue. Their response came 26 business (!) days later. By that time, USPS had suddenly marked the shipment as “delivered,” even though it was never delivered.
The U.S. forwarding warehouse confirmed in writing that the parcel was not received and asked for an official Proof of Delivery. Benefit refused to request this from USPS and relied instead on a generic tracking screenshot anyone can access.
To add to the confusion, Benefit first told me the order had been returned to them, then later said this was a mistake and not related to my order.
In U.S. commerce, the seller bears the risk of loss until delivery is confirmed.
It’s remarkable that a brand would choose to lose a long-term customer over such a low-value order and clearly broken customer service process.

It has been 6 weeks and 5 calls so far to get my refund for an online purchase. I don't think they want to pay, so I should dispute the transaction.

I had returned my order 10th of January and still waiting for refund. Awful customer service

I had a make over but foolishly didn’t take the free sample and paid £39 for the foundation instead.
It was money badly spent. It reminds me of the cakey foundation we bought years ago when there wasn’t much to choose from.
Very disappointed…£39 down the drain.

I purchased women’s products (Order Number SFUS000198999) from this terrible website and never received the items. I contacted them multiple times and received no response. A very bad website with even worse customer service. I do not recommend dealing with them at all.

I used to work for the company and I didn't know where else to write this.But I wanted to get my feelings accross if you are recurrent employer of this establishment do not risk it, as you will feel overworked under appreciated and as if certain levels of management are superior to your title.

Not only this, but you will be treated like a child learning to read for the first time. The way on which this company works is so toxic and fake.I feel like back in the day.They used to care about the customer experience.Now it's all about making real connections and selling products. Which can often feel pushy at times. The management of poor I have tried to reach out to H. R numerous times but they don't care about my situation. They focus more on those of Caucasian heritage. As to those that are from of colour, I feel like a slave, working to survive and not getting much back. Being made to feel incompetent, not good enough unworthy, which can be incredibly damaging and disheartening and make you feel depressed.

I feel there was a total lack of respect from certain management.Especially specific area managers that I will not mention. I Wanted To make this post public as I am done keeping my mouth shut and they dont respond to me nor to my emails

I went to benefit in sephora westfeild London on 13 December 2025 and was served by a lovely lady called Hadassah.
She noticed me and mum trying on make up from another make up brand.
Hadassah was attentive and showed great enthusiasm.
She introduced us to benefit make up and showed us a few foundations that would suit our skin tone.
She also did a swatch sample to match colours for our face and neck.
Once we both chose hadassah applied the make up and showed us concealer and bronzer.
I was so blown away by her care and great customer service.
She provided a 1st class service and we were amazed with her attention to detail and her honest recommendation.
Benefit cosmetics now has a new FAN
Thank you Hadassah
Your amazing.

I recently bought the Terra Blush while travelling. It was a crumbled mess within a week.
Because I didn’t have a receipt, no help
From the company.

THE ABSOLUTE WORST CUSTOMER SERVICE! Sent my return via certified mail and received the signed receipt ... it has now been a almost a month and no refund! I have called multiple time and had a rep go over tracking info with me and promised and email within 24 hrs.... not! On the phone again (after getting voicemail 6x) NEVER NEVER EVER order online from them

I was looking for a specific product that they carried and was not able to get it any of my local makeup stores so I went directly to the source. As a new customer, I signed up to receive their marketing notifications and was to have received a 15% discount on my order. I placed the order but had pushed the confirm order button and realized that I had not put in the code for the discount.

I called them and got a rep on the phone. I explained that I had literally just placed the order and wanted them to either take the 15% off and credit my card or cancel the order and I would go back and do it correctly.

She put me on hold and then came back to say that she could not do either things. I asked to speak to a manager and she said she would transfer my to the order dept. She did but I was disconnected.

My complaint is that I tried 4 more times with an hour's time span and either got disconnected from the call or was transferred and got disconnected again. It was extremely frustrating and frankly I will not order directly from them again. I will find a new product to use from a different company.

I recently purchased eyeliner/ blush and mascara from benefit. Thought I would try a new set.
The mascara was clumpy and the eye liner does not last long at all and I found was difficult to apply. I paid almost £50 for 3 items.

Will not use them again in future