Process was pretty smooth to purchase. However, upon receiving the tickets you have to log into a website where the tickets can't be added to the Apple Wallet!?!? This means there is a high chance o... See more
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Review summary
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What people talk about most
Reviews shaping this summary
it was frustrating booking a room at the Washington DC Hamilton hotel on your website! your initial rate for the week I was staying changed when trying to pay for it. it increased $300 dollars. not su... See more
Company replied
I would like the ability to see a more detailed seating chart for starters. Then, I'd like to be able to see what section, row and seats I am being presented with BEFORE I click Add to Cart. The way i... See more
Company replied
I was excited to get discounted movie tickets. Tickets in my area are $13.75 for adults and $11.99 for seniors. The black tickets are $10.75. There’s at $20 tax/fee applied at point... See more
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Company details
Written by the company
For over three decades, we’ve partnered with businesses across the globe, serving as a constant source of support for HR professionals by building meaningful packages for their employees.
Contact info
8517 Southpark Cir #140, 32819, Orlando, United States
- 4075973555
- support@beneplace.com
- beneplace.com
3.0
Average
291 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Price Gouging
I went to check out and reserve my hotel room, and not even 30 minutes after I had added the hotel to my cart the price suddenly was "no longer available" and $30 more than what I had chosen.
May 26, 2026
Unprompted review
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Great and affordable prices on almost…
Great and affordable prices on almost everything!!!
May 24, 2026
Unprompted review
Reply from beneplace.com
We appreciate the awesome feedback. Thank you and enjoy.
Reply from beneplace.com
We appreciate the awesome feedback. Thank you and enjoy.
fast and convenient
May 23, 2026
Unprompted review
Reply from beneplace.com
We appreciate the awesome feedback. Thank you and enjoy.
Site was easy to look at all the Seats available.
The site was easy to look at all the tickets available. Be cautious if you transaction is declined, you may have an email asking you to verify the transaction is valid. But after you let your credit card company know the purchase is valid, the site will have retained your order and you just have to process it again.
May 21, 2026
Unprompted review
Reply from beneplace.com
We appreciate your feedback and are glad to hear the site made it easy to browse available ticket options.
If a transaction is declined, you may receive a notification from your bank or card provider asking you to verify the purchase. Once confirmed, you can simply return to the site and complete the booking again, as your selected order may still be retained in your cart.
If you run into any issues, our team is always available to assist.
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Movie theater vouchers seem like a good deal…
Movie theater vouchers seem like a good idea, but aren't as good of a deal after they add on huge fees (over 17%). And act like they have no control over fees. No taxes were added to my order. Order was delivered promptly by email as PDF.
May 18, 2026
Unprompted review
Reply from beneplace.com
We apologize but online there are taxes and fees we must charge. However, our prices are still lower than buying from the box office. Please provide an order and we can always compare.
Experience was simple and straight…
Experience was simple and straight forward. my only improvement would be to make it to where i can attach my purchased tickets to my wallet for easier access during night of show.
May 16, 2026
Unprompted review
Reply from beneplace.com
We appreciate the feedback. Enjoy the show and all the great deals as well.
I was not able to book my first hotel…
I was not able to book my first hotel choice, I received many error messages from payment issues to cart issues. When I chose another hotel, I was able to complete my order.
May 15, 2026
Unprompted review
Reply from beneplace.com
We’re sorry to hear you experienced issues while trying to book your preferred hotel and understand how frustrating those errors can be.
If you’re still looking for assistance, please don’t hesitate to give us a call—our team would be happy to help complete your booking and ensure everything goes through smoothly.
We appreciate your patience and the opportunity to assist you.
This was the very worst experience…Bait And Switch!!!
This was the worst experience I've had using this Beneplace service. For a company that (their words) is "Committed to your satisfaction and to deliver the best Customer Experience possible", this was anything but that.
Hotel Details
31 Street Broadway Hotel
38 West 31st Street, New York, NY 10001. The Hotel Advertised a decent nightly rate and an acceptable total of $326 for a 4-night stay. When I submitted my payment details and received the purchase summary, I was shocked to see a hidden additional charge of $700+ in taxes! When I tried to cancel the order, I wasn't allowed because the Fine Print for Cancellation said I should have canceled it by 3:34 PM the previous DAY! The Beneplace customer service person, Riley, was not very helpful, other than saying she would try to work with the partner Hotel to cancel my Reservation. I did not feel I was being heard or advocated for by Beneplace. Definitely, this was a Beneplace "Bait And Switch" Hotel Scam!!! P.S. When I tried speaking wth the front desk person of this hotel (516-7708751), it was even worse. There was no evidence of understanding or a focus on Customer Satisfaction or on how we can make this right from the Hotel. I have never met with such arrogance.
May 13, 2026
Unprompted review
Reply from beneplace.com
We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
We would like to clarify that all taxes and fees are displayed prior to completing your purchase for full transparency. Hotel pricing, including taxes, is set by the property and can vary based on location, timing, and local regulations. Additionally, availability can change quickly, and cancellation policies are provided at the time of booking.
That said, we truly want to help. Please contact us directly so we can review your reservation with the supplier and see if any exception or refund may be possible. Our team is here to assist and advocate on your behalf where we can.
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The booking is easy and the prices are great
The booking is easy and the prices have always fit my budget. I always find good deals for travel.
May 10, 2026
Unprompted review
Reply from beneplace.com
We appreciate the kind feedback. Thank you so much and enjoy.
I purchased tickets and it did not tell…
I purchased tickets and it did not tell me I had to download a baseball app and I could not download it and so I can not access the tickets awful awful awful
April 30, 2026
Unprompted review
Reply from beneplace.com
We’re sorry for the frustration. Tickets for MLB events are delivered and accessed through the MLB Ballpark app, which is required to view and use mobile tickets. If your phone is unable to download the app, we recommend contacting MLB directly for assistance, as they manage app access and ticket delivery.
You’re also welcome to call us and provide your order number so we can review the purchase and see what assistance may be available from our side.
Fast and easy!
April 20, 2026
Unprompted review
Reply from beneplace.com
We appreciate the awesome feedback. Thank you and enjoy.
Payment Authentication Code had issues (for us)
Adequate online application. Satisfactory transaction.
We entered payment details & completed a transaction. Then the application issued an identity verification code to authentic the credit card, & it was never delivered.
After 15 minutes, the transaction timed out, and was voided.
We had to recreate the transaction.
April 17, 2026
Unprompted review
Reply from beneplace.com
Thank you for sharing your feedback. We’re sorry to hear about the inconvenience you experienced during checkout.
We understand that after entering your payment details and completing the transaction, an identity verification code was requested but never received, which ultimately caused the session to time out and void the transaction. We recognize how frustrating it can be to have to recreate a transaction after that, and we appreciate your patience in completing your purchase.
Your comments are valuable, and we’ll be sure to share this feedback with the appropriate team as we continue working to improve the checkout experience.
Thank you again for taking the time to let us know.
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Love how convenient this was
April 15, 2026
Unprompted review
Reply from beneplace.com
Thank you so much for your feedback. Enjoy all the great deals.
They are absolutely horrible
They are absolutely horrible. I would not recommend them to anyone. I didn't receive a rental. They would not refund my money. I ended up spending $400.00 . On another car. They said at the last minute. Right before handing the keys to the rental. That my credit wasn't good enough. I gave them $186.00 . And then spent $400.00 dollars on another car. So I lost $400.00 dealing with them. Please don't go through what I went through. Horrible. I traveled for Arizona to New York. To see my sister whom had just had a stroke. They almost gave me a stroke also. Horrible Ace rental their partner.
March 20, 2026
Unprompted review
Reply from beneplace.com
We’re truly sorry to hear about your experience, and we understand how upsetting and stressful this situation must have been—especially while traveling under such difficult personal circumstances. That is certainly not the experience we want for any guest.
To provide some clarity, car rental companies make the final determination at the rental counter regarding credit qualifications and payment requirements. While the reservation itself was valid, the rental location ultimately declined to release the vehicle due to a credit-related requirement, which is outlined in their rental terms and enforced directly by the rental provider at pickup.
We completely understand how frustrating it is to learn this at the counter, and we’re sorry for the inconvenience and added expense this caused, including having to secure alternate transportation. We also recognize how distressing this must have felt given the reason for your trip, and we truly empathize with that.
We take feedback like yours seriously and will be sharing your comments with our rental partner for review. If you’d be open to it, we encourage you to contact our customer support team directly with your reservation details so we can review what options, if any, may still be available on our end and ensure your concerns are fully documented.
quick and easy purchase at a very good…
quick and easy purchase at a very good discounted price.
April 2, 2026
Unprompted review
Reply from beneplace.com
We appreciate the awesome feedback. Thank you so much and enjoy all the great deals.
My first hotel option didn't go through…
My first hotel option didn't go through as planned. It kept rejecting and was saying the hotel didn't match with the reserved hotel.
Edit: The order didn't go through, because the hotel name didn't match what was on the cart item, even though they are the same, not sure why the error or system would indicated that. Second, if you don't provide a contact info, how can someone respond back to you or call you? It's not very helpful by saying without providing any more details or info.
March 17, 2026
Unprompted review
Reply from beneplace.com
Thank you for sharing this with us. We understand how frustrating this experience must have been. Based on what you’ve described, it appears that your first hotel option did not go through as expected, as the system was rejecting the reservation and indicating that the hotel details did not match.
We’d like the opportunity to review this more closely and better understand what occurred. Please provide us with the order number or kindly give us a call.
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DO NOT USE THIS WEBSITE
DO NOT USE THIS WEBSITE! In order to modify or change a date you’ll have to cancel your entire itinerary with a possibility of not even getting your money back! I was scammed out of hundreds! Complete trash company I’ll never use them again.
February 1, 2026
Unprompted review
Reply from beneplace.com
We apologize, but if a booking is non‑refundable and you are requesting a refund, our supplier requires that we first submit a cancellation request on your behalf. Once submitted, the supplier will review the request and determine whether an exception can be made; however, approval is not guaranteed.
Please provide your order number so we can review your reservation and look into this for you.
easy booking and great deals
March 11, 2026
Unprompted review
Reply from beneplace.com
We appreciate the awesome feedback. Thank you so much and enjoy!
why booking rate changed??
it was frustrating booking a room at the Washington DC Hamilton hotel on your website! your initial rate for the week I was staying changed when trying to pay for it. it increased $300 dollars. not sure why but very unhappy with your last minute rate changes!
February 25, 2026
Unprompted review
Reply from beneplace.com
We apologize but the room could of sold out. Please reach out to us and one of our specialized agents can help you find the room you need if there are issues.
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