Ben's Cycle Reviews 764

Their online store and service is exemplary! I purchased an expensive frame from them and had some difficulty installing some new parts. Drew not only provided me excellent service in helping me remedy my issue, he also provided me a free label to return a part and take on a challenge that my bike store couldn’t remedy.

This doesn’t happen with most businesses. Drew solved the issue immediately and sent the part back.

Ben’s Cycle has a new forever customer. Their service, prices, and inventory is like nothing I’ve seen.

Highly recommended!

I loved it.great experience

As seniors venturing into the world of Milwaukee bike paths, we found an outstanding resource in Ben’s Cycles. Our salesman, Alex, was incredibly knowledgeable…in addition to being friendly, honest, and tuned into what was best for us. Not only did he deliver our bikes, the shop owner, Vincent, made a curbside service call for a few adjustments and additions. Amazing. The combination of knowledge, customer service, and friendliness is practically nonexistent in today’s marketplace. Bravo to everyone at Ben’s!!

Customer service was very good. Their price was the best I could find. They were very knowledgeable.

Deserve 5 stars! Great products and the shipping was fast.

Bought a bike from Alex at Ben's Cycle who was extremely knowledgeable and honest about the product's strengths and weaknesses. He told me to sleep on it and never pressured me into spending any money (which, as a former car salesperson, felt amazing). My sister will now use Ben's to have her bike repaired and I'd send anyone there without hesitation.

Oh, they have a shop dog too, which is amazing

Trying to take advantage of the Black Friday promo. I ordered a bike accessory via their website. My payment got refunded and they denied my order with a reason they won't ship to my country because they said my country would deny any packages from the US. Ridiculous reason! I told them that I don't have any problem with packages from the US and have been receiving packages from the US normally since the last 4 months. The worst is, the person who communicated with me via email is very rude. He didn't answer my simple question about what shipping service that they use or details where they find the news that my country is not receiving packages from the US, because even USPS didn't mention any info about that. Seems they just don't want to give the discount to the customer. Poor service. Fake promo.

Best shop in Milwaukee. I've taken everything from my Dad's Moots to finish off to a sized bolt in a cross frame that they removed perfectly. Everyone knows their stuff and the communication is second to none.

The bars I ordered were going to arrive late, but I called and your guy was able to have another set sent so I could make my trip to Portugal! Thanks, made a huge difference.

Thanks

You had the parts I wanted at a good price, but it took 6 days for you to ship them. Apparently one of the items was out of stock. That was not indicated on your web site, and no one took the time to notify me.

Excellent Service, though I had to pay customs for international shipping.

Great products. The shipping was a little slow.

Product exactly as advertised. Prompt, reasonably priced shipping from USA to Canada via post. A very satisfied customer.

Nitto Albatross bars are hard to find right now, but Ben's had them, and at a lower price than competitors.
They arrived on time and in perfect condition.
Thanks.

Ben's Cycle provides competitive pricing and good customer service. I like the ability to "save projects" on their site so when I am done selecting the parts I want, I can save that and go back later at any time to make a purchase.

Excellent retailer. Bought some bicycle rims from them, free and fast shipping. Good communication.

Fast delivery, good prices, quality products