benugo.com Reviews 

I had a good experience at the Benugo cafe located in St Pancras station ground floor. Amazing coffee,welcoming staff,fast service.

Went to Benugo Regents Park yesterday with visiting family from abroad and was ashamed I took them there it was absolutely chaotic server at till was completely disinterested to the point of rudeness
We ordered 3 meal items 1 came after 45 minutes the second one had not reached the kitchen(so they said)eventually after an hour the bought out the second order the third item still hadn’t arrived after over an hour so I asked for a refund luckily I only had a cake!!!
The food that did arrive was not good and most of it was left uneaten
People at the next table had a similar problem
Also it should be made clearer how things operate in there do they even provide trays
Have been there before with no problem it has certainly gone downhill due it’s location there are many tourists using it terrible impression of London
Think they need new management and staff replacements

I was quite frankly shocked when I visited the John Lewis place to eat in Milton Keynes yesterday. I was informed that Benugo have taken over the running of this venue.
I note the following:
The soft drink selection. They have replaced the superior tasting glass bottles of diet coke with cheap cans and now charge a whopping £2.85 for one. To start with you can buy 24 cans in Tesco for £8. It now looks like a garage shop.
Staffing has terrible- most staff looked scruffy, no uniform/livery. It took over 4 minutes to notice me waiting at the head of a queue- I don't like being ignored as I am the customer- but there were 3 staff behind the counter.
The food, while a slightly bigger selection, as before is now very expensive- £12 for small quiche ?? Are you joking?
There are other issues like clearing tables (not done while we were there- lots of rubbish etc etc)
They promised me a good will voucher for compensation, but I didnt receive it.

Got a bitter taste in the ham and bazil pesto sandwich after an hour stomach cramps and vomiting...this St Pancras branch needs to step up hygiene!!!!

I purchased a ham and cheese on focaccia bread at the kings x location last week. I paid £7.25 and I was shocked when I tried it. The bread was stale, dense and like no “focaccia” I’ve ever tried. The taste was just off and very bland. I have had better sandwiches at my daughter’s gym competitions- this is such a basic sandwich and not hard to get right. I submitted a feedback to the company and received no acknowledgement. Would not return.

Visited Benugo in BFI Southbank on Sat 25 April 2026 to have dinner with my girlfriends. It was a beautiful sunny day and we sat outside. After waiting 10 minutes we had to call the waiter over so that we could order some drinks. Despite what the menu says they did not have various flavours of Kopperberg - only the one. Ok not a problem. The drinks took 10 mins to come. We finally got to order our food after waiting 30 minutes. When the food finally arrives we have been seated at our table for over an hour. My friend wasnt happy with the lamb she ordered. She was given 2 small pieces of lamb that looked like a kids meal that were well done not medium rare. I ordered fish and chips a very simple dish but I had to send it back as the fish was deep fried and burnt. Then I had to wait another 10 minutes for my meal to be recooked by which time my friends had nearly finished their meals. No one came to ask us if we wanted another drink or even anything else from the menu. We had to call the waiter again to ask him to clear our table after sitting with our finished meals in front of us for 30 minutes. If you want decent food, good service and value for money DO NOT go to this restaurant. The food is poor quality and the cost exorbitant.

Went to Saville gardens in Windsor and ordered an espresso and waffle from an outside cafe. If I knew Benugo were the caterers,I would have changed my mind. As usual,tasteless mass produced food with no flavour other than " chalky". Why do so many wonderful places choose these appalling caterers?

Visited the café in the V&A London. Brioche egg mayonnaise roll was £17 and a small quiche with two salads £18. The rolls were small and brioche is too sweet for this kind of offering. We opted for an orange, sultana and rooibos tea flavoured scone. To our surprise it was served with strawberry jam and cream! the scone was tasty, a bit dry and butter would have been a better option. This mis matched offering cost £6. Hugely disappointed in choice of food - no soup, no savoury hot food and no ordinary sandwiches. Prices are high even for this setting. Next time we will visit somewhere else. Such as shame as café used to be great.

I ordered a Muffin it was stale I explained
It was Stale ( She did not understand)

Anyway she managed to replace it with another stale muffin so that ended up in the bin as well, in short avoid.

I tried Benugo sandwiches at Science Museum. It has very low amount of filling! Wow, your owners/managers should be really greedy!

I am at John Lewis Benugo - the staff are polite well meaning individuals. So disappointed with the quality of their cakes. Standards have dropped - currently tucking into a dry slice of pumpkin and walnut fudge loaf. For the price a disaster.
Next the frittata - served on a wet plate.
Then the ambience - the manager conducts his meetings with his employees in full earshot of the customers! I feel sorry for the poor waiters. Imagine the humiliation if they are receiving a dressing down. Can we not be a bit sensitive, also do the customers have to squirm while we listen to aims objectives and vision. I am sure you all mean well but as a customer I do not want to know. Please pay attention to what customers are getting for their money.

Lovely staff in Bar and Kitchen and Delicious food. I worked at regents park as a temp and they were always super accommodating.

Outside Royal Observatory bought a latte. Small cup not filled to the top and then mostly foam. Hardly a drink!
Pumpkin cake had a pecan/sugar topping which was extra, extra sweet and cake under topping, dry. Very expensive for poor quality!!

Whilst I really appreciate getting a coffee in the heart of Greenwich Park at the Pavilion Cafe, and have been doing so for around five years since the pandemic, the service has been chronically poor. This is both during quiet periods mid-week and even more so at the weekend.

It is noticeable that the staff generally seem unaware of customer needs, getting orders mixed up and also taking a very long time.

They come across as being untrained and disinterested in providing a quality service, which you would expect from the premier cafe in the park. I suspect that the manager on duty has their hands tied and have to manage with what resource they have at the time.

Suggestions would be: ensure that there is enough resource to meet demand, (waiting over ten minutes for a coffee is unacceptable) and to ensure that young staff go through some serious customer training.

Hopefully we’ll see some improvements in the near future.

Our running group regularly visit the Pavilion Cafe in Greenwich Park - which is run by Benugo - after our session on a Saturday morning. The service never fails to be absolutely abysmal. I have no complaints about the quality of the food but the service is disorganised and so SLOW. It's never the same people from week to week and it doesn't seem to matter if there are plenty of staff (which is rare) or very few staff - getting a simple coffee takes forever. This is not helped by the lack of any clear signage about where to order or collect your order which means that people hover about not really knowing where to stand - a few signs doesn't seem too much to ask. I cannot tell you how unhappy our whole group is about this and we would gladly take our business elsewhere if there was anywhere else to go. And now Benugo are running the Sancho cafe also in Greenwich Park with the same issues. This one has a separate window for takeaways, which seems to make no difference to the snail's pace of the service. And of course there are never sufficient staff. Both cafes are in attractive buildings in brilliant locations so I can't understand how Benugo continues to have the franchise when the obviously don't hire or train good staff, or manage them well. Very frustrating.

Overpriced and awful. Monopoly of the parks. Staff mote interested in looking af their phones than serving. Also, If the staff are going to make comments about customers out loud then I would prefer they do so in english.

I worked for this company many years ago. Horrible management and my Manager was EVIL. He was basically an insecure bully who took pleasure out of causing pain to his staff.

I walked out of the job because of his treatment. Sadly, he talked to HIS bosses and THEY talked to the unemployment people who then penalised me for leaving the job!. I lost a weeks money and left the job centre in tears.

I tried to explain why I left but they wouldn’t listen.

A very bad company!

That HORRIBLE and UNPROFESSIONAL boss is now working for LEXINGTON CATERING. God help his employees.

A Disappointing Experience at Benugo, King’s Cross International

During a recent visit to King’s Cross International, I was thoroughly let down by my experience at Benugo near Platform 11. My partner and I, heading to Margate for the weekend, decided to enjoy breakfast at what appeared to be a well-presented and modern café. Unfortunately, Benugo’s service and hygiene practices left much to be desired.

We ordered two sausage bagels, two coffees, and a sausage roll. The first disappointment came with the coffee. Both drinks were poorly made—mine was overly bitter and lukewarm, while my partner’s was weak and watery. When we politely mentioned this to a member of staff, their response was dismissive and borderline rude, leaving us feeling unwelcome. The staff’s arrogance further soured what should have been a simple and enjoyable meal.

As we attempted to overlook the coffee issue and enjoy our food, I noticed a staff member at Benugo handling sandwiches behind the counter. While wearing blue catering gloves, she repeatedly ran her hands through her long, loose hair, which was not tied back, and then continued handling food without changing gloves. She retrieved trays of sandwiches from behind the counter and cleared tables, all while touching her hair and discarding waste, yet she never replaced her gloves.

This concerning behavior wasn’t an isolated incident—another staff member with similarly loose hair was also working behind the counter under the same lax standards. Such practices raised serious concerns about Benugo’s commitment to food safety and hygiene.

Overall, this experience at Benugo was deeply disappointing. Despite its polished appearance, the café failed to deliver on both service and quality. The arrogant attitude of the staff, poorly made coffee, and unacceptable hygiene practices made it clear that the establishment prioritizes style over substance.

I will not be returning to Benugo at King’s Cross International and strongly urge management to address these issues. Customers deserve not just a visually appealing environment but also respect, professionalism, and basic hygiene in their dining experience. Shame on you Benugo!!

This was at St Pancras Station. Ordered 2 coffees and 2 scones prior to catching train. Cost nearly £16. I asked the server if butter and knife were included, she said 'yes'. Got on the train only to find they were not in the bag. Too late to do anything about it. Worse still, the scone was hard and dry. For the price I expected much better. Complained TWICE to Benugo on-line, asking for a response. No response to either. Obviously no-one's bothered about what the customer thinks. All about the money.

Went regent's park large restaurant on Sunday 2pm, pretty busy time.
We were having late lunch. Sit down, coffee n beer, sandwich n chips... and fun chat.
Then the waiter boy came to clear our table all sudden!! We were still eating, food was still on the plates. Still beer and coffee was left.. i dont get why he though we finish... he didn't even give us apologies. Looked very blunt, no smiles. He could be tired, bu we don't care, what was that customer service?? So rude!! We spent 30pounds for all, then that attitude. The waiter ruined all our fun sunday!
Seriously i can not believe they let him to work there.