Benz Travel Reviews 

So Far excellent have booked today and received confirmation email, yet to receive tickets but so far so good...Anna couldn't do enough. Received my ticket now too thanks

We have been using the services of Benz Travel since 2011, and our experience has always been excellent. They are reliable, professional, and consistently deliver a high standard of service. Their prices are very reasonable, which makes them our first choice whenever we are planning to travel. Over the years, they have proven to be trustworthy and efficient, and we have full confidence in their services. We highly recommend Mobashir Benz Travel to anyone looking for a dependable travel agent.

I’m very concerned about the pratice of this company I booked flights from Heathrow to Turkey’s the company takes my money after hours after hours haven’t received my flight ticket , I then decided to contact the company only to be told that the flight is no longer available it’s quite concerning why would they have the flight displays on their site but take my money and tells me the flights is not available yet you have makes payment. I ask for notification confirmation via email that the flight is no longer available and a refund am yet to get my money refunded . I have to be calling this so called company numerous amounts of time just
now I called the company and their phone goes to voice mail what is going
on I will be taking my case to my bank to get a charge back if I get no answer about my refund

Update !!
4/7/25 just now I telephone benz travel i have been told that an email has been sent to acknowledge the flight has been cancelled but am yet to be refunded

Final update
Yesterday I was able to get my money return back into my credit card account after I activated section 75 under consumer act
I waited 15 days and this company never have the decency to communicate with me about my refund a despicable and dishonest company and I will never do business with again please beware and stay aware
On the day I use this company website to book a very strange company contract me that company is know has ( Benz travel ) quiet suspicious company please beware stay safe and use your credit card when making purchases online

Very Patient Customer Service Given as I was encountering issues with payment and hotel problems. 5 Star Service given

Nice talking with Roger very good and honest service would like to you and to book my ticket through you thanks for the help

I booked my flight with Roger and his very accommodating,easy to talk to and very efficient and very friendly.,I recommend them when it comes to on booking a flight.

Absolute garbage! Booked flights, received absolutely no confirmation whatsoever on my order which was over £2k. Received a call next day saying my flight wasn’t available at that price. Well what exactly did I buy directly off your website then?!? Total waste of time. Don’t bother. I should have read this first.

We had a 14 night holiday to Thailand, Cambodia and Vietnam trip booked with "Victor" from Citrus Holidays back in 2019. The original departure date was Sept 2020 but as you know, Covid-19 hit the world and all travel was banned leading to our holiday being cancelled. Cutting a long story short, we EVENTUALLY received a "Lifetime Refund Credit Voucher" for £3398 on 11 Nov 2021 to rebook at a later date. It says in writing that it is Valid from original departure date with lifetime validity. Since then we discovered that Citrus Holidays is now permanently closed, we have been advised to book through FlightsandPackages.com - which I've been told by numerous of their staff on the phone are definitely the company dealing with Citrus Holidays customers with credit vouchers. It has now been several months trying to book our holiday and we have been messed around ridiculously by both Benz Travel and Flights and Packages. Numerous e-mail's with all information requested sent and promises of someone from "the department" to call me back but they never do. They're quick to take your money but don't want to help when you want it back or want to use the voucher they issued. We have been incredibly patient and understanding but quite frankly they're taking the p***. Sick of excuses, delay tactics and false promises being spoken to by numerous people with strong South Asian accents all using English names as a cover. Even their so-called managers in charge of various departments speak on the phone like they have no clue and are new to hearing my complaints having to repeat myself over and over again. I am now going to proceed with court action against both companies. I've done a simple search on Creditsafe and companies house for details of the directors from both companies with all the information I need. Looking forward to seeing the people behind "Benz" travel and "Flights and Packages" in court. I've had enough. In addition I will be reporting my experience and exposing this as far wide as possible everywhere on the internet and not just Trustpilot to warn people to never book anything with these companies. Social media...blogs, the lot. Absolute fraudsters and crooks.

Pam is the best! She represents this company with exceptional excellence 🙌🏾

Pam was fantastic as always. Proffesional, polite and helpful.

Pam from hoodaki was very helpfull and managed to get me a cheap ticket to Goa

the service was brilliant

In November 2019, we booked a holiday with Citrus Holidays (10 Nights Greek Treasure Trail) to be held from May 8 to 19, 2020. Unfortunately, because of COVID-19, this holiday had to be cancelled. We later received a credit voucher from Benz Travel which could be used to re-book a new holiday or could be cashed in on or after August 31, 2020. On that date, we advised Citrus Holidays that we wanted a CASH refund. We have been sending them emails every month since then and they always reply with the same answer: "We have checked with accounts and they have advised us that your booking is in queue for processing and will be done soon".

WE ARE STILL WAITING FOR OUR REFUND 36 MONTHS LATER!!!

If we could give this organization -10 stars, we would. We booked travel (3 travellers) and paid over $10K CAD in Sept 2019. Pandemic hit, we were patient and tried to rebook but cancelled many times due to travel restrictions. Feb 3, 2021 after many many months of requesting refund, they agreed to a full refund. They then stalled in many ways, advising they were "chasing accounts" (who the hell is accounts??!!) for our money. They said that they had requested a refund from Air Canada on May 24, 2021, we have confirmation Air Canada refunded them April 6, 2020. They then asked for SWIFT banking information to deposit payment (refusing to refund our original payment type which was Visa). Fast forward to Feb 28, 2022 (after we got a lawyer involved) the lawyer Anita Hoxha with Citrus Holidays Legal, advised a refund would be issued. Here we are Oct 28, 2022, 3 years from booking the travel and 20 months after being promised a refund, with nothing. There are no phone numbers, no one calls you back, don't reply to emails. They are liars, have essentially stollen our funds (confirmation that Air Canada refunded them for our tickets, which they have not refunded us). We never travelled to Ecuador... and we would strong advise no one give this company or their parent company, Benz Travel, a single dime of money. DO NOT TRAVEL WITH THIS ORGANIZATION.

This company is legally being allowed to scam its customers and nothing or no one is interested in helping to stop this kind of behaviour.

Very helpful staff and given cheap flight and comfortable flight.

Could not travel due to Covid, Government ruled I should get full refund, "Janet" (not real name) screamed at me down phone, shouted over me, cut me off. Paid £2,171.50 for 4 return tickets to Orlando, tried to say I get money back from United Airlines although they got refund and United no longer travel from my local airport. Online could get flights for less than original payment however they wanted £680 more each person! Have now taken them to the Small Claims Court, now known as Court Claim for Money, plus interest and fee.

----- Forwarded message -----
From: "" THIS WAS THE COURT E-MAIL BUT NOT ALLOWED IN REVIEW**
To: (Deleted for Privacy reasons)
Sent: Sunday, 25 September 2022 at 21:31:57 BST
Subject: Claim submitted

Dear Laurene Reid

We've sent your claim to Paisley Sheriff Court.

The Court will contact you once your claim has been checked.

You can learn more about the Simple Procedure claim process at the Scottish Courts and Tribunals Service website.

Please do not reply to this email as it has been sent from an address which cannot accept incoming mail. If you have received this email in error then please contact your local Sheriff Court for information.

P Protect the environment...please don't print this e-mail unless you really need to

E-MAIL DISCLAIMER

This e-mail, and any files transmitted with it, are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error please notify your local Court. Contact details for each Court location can be found on our website at

AVOID AVOID AVOID AVOID

Maggie Adama if you are reading this it is not too late to take these morons to the small claims court, same happened to me [ GOA ] they told me the Hotel in Goa had kept my money , unknown to these thieving pieces of shxt i knew the owner who told me over the phone he had received no money at all, apply for a small claims form , fill it in with the CEO's name it , photograph it and send a photo of it to them stating these are your intensions , i paid £900 and they tried to fob me off with £200 , i got ALL my money back after the threat of small claims court. anyone else with the same problem take the cheating bxxxxxxs to court , good luck and to Benz travel go fxck

Awful! Scammers! Booked a holiday with them over a year ago and when I checked all was good to go 2 weeks before holiday they inform me flights have been cancelled and I need to pay more if I still want to go! So I called the airline and it turns out they never booked us on the flights in the first place!! Can't get through to them now by phone or email. AVOID! They go under the name of citrus holidays also!

Avoid citrus travel who hide behind Benz travel it took me many months for a refund for cancelled trip to India
Citrus kept saying refund was being processed and accounts at Benz were very busy and get round to it
This is a stalling tactic be careful on time restrictions on ATOL, and getting credit card company to do chargeback
I finally after 24-18 months from paying for holiday and 8 months after requesting refund managed to get credit company to take action and get me refund
Many thanks to credit card company. No thanks to citrus travel
Be aware how this company take customer services