Jules Hopkins at Berkley Shaw sold my parents home in Hightown , L38 and was fantastic from start to finish . She generated a lot of interest / plenty of good quality viewings and was extremely sup... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found Jules and Laura really efficient and very easy to deal with. From Jules's first visit to value the property to Laura's last curtesy call on completion of sale I was kept completely upto date a... See more
Company replied
I used Berkeley Shaw to both sell my home and purchase my next home. The team went above and beyond to get over asking price on my property within the first week of marketing. Could not be happier wit... See more
Jules and the wider team have been a pleasure to deal with from my very first phone call. I have dealt with many estate agents/agency's in the past and never have I received such a consistent service.... See more
Company details
Contact info
35 Liverpool Rd, L23 5SD, Liverpool, United Kingdom
- 0151 924 6000
- marketing@berkeleyshaw.com
- www.berkeleyshaw.com
4.0
Great
66 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Great from the beginning
Great from the beginning. Great photos, advertising and viewer numbers. Clear communication around bookings and attentive office staff as we progressed towards completion.
June 14, 2025
Unprompted review
Reply from Berkeleyshaw
Thank you for your wonderful review.
We are delighted to hear that you had a positive experience with our team from start to finish. It's great to know that you were pleased with the marketing of your property, the communication throughout the process, and the support provided by our office staff as you progressed towards completion.
Your feedback is greatly appreciated, and we are grateful that you chose Berkeley Shaw to assist with your sale.
We wish you all the best for the future.
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Recommended
Laura and Jules guided us through our house sale very efficiently and sensibly. They were very professional and gave good advice, and they responded very quickly to our emails and calls. I would recommend Berkeley Shaw to anyone who wants to sell their property.
June 3, 2026
Unprompted review
Reply from Berkeleyshaw
Thank you for your fantastic review.
We are delighted to hear that Laura and Jules were able to guide you through your house sale efficiently and professionally. Providing clear advice, excellent communication, and responsive service is something we pride ourselves on, so it is wonderful to know this was reflected in your experience.
Your recommendation means a great deal to us, and we will be sure to pass your kind comments on to Laura and Jules.
Thank you for choosing Berkeley Shaw, and we wish you all the very best in your new chapter.
Would really like to thank Laura and…
Would really like to thank Laura and the Berkeley Shaw team for helping me to sell my home.
From meeting Jules at the beginning who come to value my home, Jules had a professional manner and made me feel at ease with the whole process. Jules took time and care to ensure the property would sell at the correct value. Within hours of the sale going live we had 20+ viewings booked and sold in less than a week with offers coming in from day one.
Laura has been amazing throughout. After our first buyer pulling their offer a couple of months in, Laura and the team had me a new buyer in a matter of hours for no less than the asking price. Laura has been proactive and kept in constant contact always keeping me updated. Any queries were dealt with quickly and efficiently.
I would 100% recommend Berkley Shaw and would use them again in the future if needed.
May 28, 2026
Unprompted review
Reply from Berkeleyshaw
Thank you for your fantastic review.
We are delighted to hear that Jules and Laura provided such a positive experience throughout your sale. It's great to know that the property generated strong interest from the outset and that Laura kept you informed and supported every step of the way, particularly when a new buyer needed to be secured.
We truly appreciate your recommendation and your kind words about the team.
Thank you for choosing Berkeley Shaw, and we wish you all the very best for the future.
Would really like to thank Laura Reid…
Would really like to thank Laura Reid for making the purchase of our house as smooth as possible, always keeping us updated and giving us advice on what we should be doing, as first time buyers we really didn’t know, but thanks to Laura the process has gone through smoothly, I would highly recommend Berkeley Shaw
May 28, 2026
Unprompted review
Reply from Berkeleyshaw
Thank you for your lovely review.
We are delighted to hear that Laura helped make your purchase as smooth as possible and kept you informed throughout the process. Buying your first home can be daunting, so it's wonderful to know that her guidance and support made the experience easier for you.
We truly appreciate your recommendation and wish you many happy years in your new home.
Thank you so much to Jess for making my…
Thank you so much to Jess for making my time so smooth and easy when looking for my property! She made it such a stress free and wonderful experience. I’d highly recommend Berkeley Shaw and definitely Jess to anyone looking into buying or renting a property in the future. Definitely would use Berkeley shaw again if I was looking to move in the future as well!
May 21, 2026
Unprompted review
Reply from Berkeleyshaw
Thank you for your kind review.
We are so pleased to hear that Jess made your property search such a positive and stress-free experience. Buying or renting a property can often feel overwhelming, so it's fantastic to know that her support and guidance helped make the process easier for you.
We'll be sure to pass your lovely comments on to Jess. Thank you for recommending Berkeley Shaw, and we would be delighted to help you again in the future.
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Most helpful
We had to sell a house after a bereavement
Dealt with Jess in the Maghull office who was kind and considerate throughout the whole process. Thank you so much for making a difficult situation easy to understand
February 20, 2026
Unprompted review
Reply from Berkeleyshaw
Thank you for your kind review.
We are very sorry for your loss and appreciate you taking the time to share your experience. We are delighted to hear that Jess provided a kind, considerate, and supportive service during what was undoubtedly a difficult time.
We will be sure to pass your lovely comments on to her. Thank you for trusting Berkeley Shaw to assist you, and we wish you and your family all the very best.
Jess Hoole made the process really…
Jess Hoole made the process really smooth and was so helpful
April 16, 2026
Unprompted review
Reply from Berkeleyshaw
Thank you for your review.
We are delighted to hear that Jess made the process smooth and was so helpful throughout. We pride ourselves on providing excellent customer service, and it's great to know Jess delivered this for you.
We appreciate your feedback and will be sure to pass your kind comments on to her.
Just wanted to say a big thank you to…
Just wanted to say a big thank you to Jess for helping us so much and ensuring our journey went as smoothly as possible. I would definitely recommend using Berkeley shaw to my family and friends that may be starting their new home journey. Thank you so much Jess!
May 20, 2026
Unprompted review
Reply from Berkeleyshaw
Thank you for your lovely review.
We are delighted to hear that Jess was able to support you throughout your journey and help make the process as smooth as possible. Your recommendation means a great deal to us, and we will be sure to pass your kind comments on to Jess.
Thank you for choosing Berkeley Shaw, and we wish you every happiness in your new home.
Ask a simple question of this managment…
Ask a simple question of this managment company…get several wrong answers, when you point out these must be wrong inappropriate personal opinions and a flounce about taking up too much time.
Attempted to escalate to a manger who stopped responding to emails
I just want them to confirm the variation to lease they made, legally they are supposed to put it in writing anyway
Like nailing jelly to the wall, staff very busy doing anything other than answer a simple request.
April 27, 2026
Unprompted review
Reply from Berkeleyshaw
Thank you for taking the time to leave your feedback.
We are sorry to hear that you have been dissatisfied with your experience and that you feel your queries have not been answered appropriately. We appreciate how frustrating this must be, particularly when you are seeking clarification on an important matter.
We would welcome the opportunity to investigate this further and assist in resolving your concerns. Please email us at info@berkeleyshaw.com with your details and a summary of the matter, or alternatively give us a call, and a member of our team will be happy to review the issue and discuss it with you.
We look forward to hearing from you and working towards a resolution.
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I really recommend Berkeleyshaw they…
I really recommend Berkeleyshaw they help me and my family through getting the sale done on are first family house . Laura and her team were very fantastic from start to finish. Specially Laura the manger she could not have done enough for us. I will definitely be using them again in the future also telling family and friends to use them . All the team very professional and very kind and helpful.
Laura was chasing the solicitors 24/7 from day 1
Thanks again Laura and your team for getting us are family home
Michael
February 28, 2026
Unprompted review
Reply from Berkeleyshaw
Thank you, Michael, for your fantastic review.
We are delighted to hear that Laura and the team were able to support you throughout the purchase of your family home. Buying a home is a huge milestone, and we're pleased that our team could help make the process as smooth as possible.
Laura is incredibly dedicated to her clients, and we know she will be thrilled to hear your kind comments about her hard work and persistence in progressing the sale.
Thank you for your recommendation and for choosing Berkeley Shaw. We wish you and your family many happy years in your new home.
Great Service
Laura has been great in dealing with our sale, she's remained in constant contact and kept us updated throughout so far. Any queries she deals with quickly and efficiently.
Couldn't ask for more would highly recomend!
May 7, 2026
Unprompted review
Reply from Berkeleyshaw
Thank you for your wonderful review.
We are delighted to hear that Laura has kept you updated throughout your sale and has been able to deal with your queries quickly and efficiently. Providing excellent communication and support is something we pride ourselves on, so it's fantastic to receive such positive feedback.
Thank you for your recommendation, and we will be sure to pass your kind comments on to Laura.
We are currently selling our houses…
We are currently selling our houses with the Crosby office. We had previously had our houses up with two other local estate agents, who in our experience were not the best.
We immediately found Berkeley Shaw staff to be ultimately professional and experienced.
We have so far got a 100% feedback from viewers which we never received from the previous agents.
I would wholeheartedly recommend them without reservation
April 1, 2026
Unprompted review
Reply from Berkeleyshaw
Thank you for your wonderful review.
We are delighted to hear that you have had such a positive experience with our Crosby office and that our team has provided the professionalism and support you were looking for. It is great to know that the viewings have also been so successful so far.
We really appreciate your recommendation and will be sure to pass your kind words on to the team.
Very efficient and easy to work with
I found Jules and Laura really efficient and very easy to deal with. From Jules's first visit to value the property to Laura's last curtesy call on completion of sale I was kept completely upto date and any queries were answered quickly
April 29, 2026
Unprompted review
Reply from Berkeleyshaw
Thank you for your lovely review.
We are delighted to hear that Jules and Laura provided such an efficient service and kept you fully informed throughout the sale process. Ensuring our clients are kept up to date and that any queries are dealt with promptly is something we pride ourselves on.
We appreciate your kind feedback and will be sure to pass your comments on to both Jules and Laura.
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Not a great experience as a buyer
Not a great experience as a buyer. I was left hanging as to whether my offer had been accepted and was then told it was subject to financial checks even though I had provided a copy of my mortgage in principle and confirmation I was under offer on my own sale. I was contacted by their financial people who asked for bank statements which I refused as I had my own mortgage offer and deposit from my own sale. Very stressful experience and I had to go into branch in person to ask if my offer had been accepted as no one returned my calls. Even then I was still being told it was subject to financial checks and when I asked what more do you need from me they couldn’t give me an answer. Never had any of this when I bought my first house. Very unprofessional.
October 7, 2025
Unprompted review
Distressing experience
Distressing experience as a buyer. The one star is because they were very pleasant all though the viewings. They were not honest about certain things they knew about and should have disclosed which led to issues later on. Any attempt to question anything was met with dismissiveness yet in a manner that felt heavy handed and like I was unreasonable for asking questions on what is the biggest expense of my life. I understand they work for the seller but empathy costs nothing
April 13, 2026
Unprompted review
Shocking lack of transparency on costs…
Shocking lack of transparency on costs and unwilling to cooperate on emails asking for clarity on very basic questions regarding our property's accounts in Liverpool City centre. Be extremely wary of buying properties if you see these as the managing agents.
March 12, 2026
Unprompted review
Reply from Berkeleyshaw
Thank you for taking the time to leave your feedback.
We are sorry to hear that you feel this way and that your experience has not met your expectations. We strive to be transparent in our communications and to provide clear information regarding property accounts and service charge expenditure.
We would welcome the opportunity to review your concerns and address any outstanding queries. Please contact us at info@berkeleyshaw.com or call our office on 0151 924 6000 with further details, and a member of our team will be happy to investigate the matter and discuss it with you directly.
We appreciate your feedback and look forward to the opportunity to assist further.
I just wanted to leave a message to say…
I just wanted to leave a message to say thank you so much to Laura and Rach for making my sale such an easy process. They kept me updated all the way and I would highly recommend to anyone.
January 24, 2026
Unprompted review
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The Maghull office helped me with…
The Maghull office helped me with selling my property, absolutely great service throughout the entire process from Abby, Jess and Steve. Highly recommend!
February 3, 2026
Unprompted review
Great experience from start to finish.
Great experience from start to finish.
Nothing was ever too much for Laura.
Would highly recommend.
February 26, 2025
Unprompted review
Laura was exceptional and answers all…
Laura was exceptional and answers all of our questions and concerns, was highly recommended.
January 5, 2026
Unprompted review
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