Excellent site
Excellent service. 99% of the time we order our cat food online through this site. Fair prices, reliable delivery, and usually have good stock.
The 1% when we order elsewhere is if Bern don’t have the quantity we buy.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service. 99% of the time we order our cat food online through this site. Fair prices, reliable delivery, and usually have good stock.
The 1% when we order elsewhere is if Bern don’t have the quantity we buy.
Much recommended. I ordered 23kg of Acana dog food on a Friday and already received it on a Monday. One small thing was missing, so I emailed them and they dispatched it immediately. I got exactly what I ordered plus a little bit extra.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.