Berrybase Reviews 

After reading the other reviews I wasn't expecting much, but I was pleasantly surprised. The store has some items that are hard to find elsewhere in Europe, and at a decent price too. Actually cheaper than buying from Aliexpress, which came as a shock. Communication was good, although I wish it had been in English rather than German. The only thing I can really complain about was the use of DHL for shipping, which is always slow. So frustrating to see the part you're waiting for sitting in a DHL warehouse somewhere in Germany for days. But DHL's shortscoming is not the fault of Berrybase, so I give 5/5 stars.

FINGER WEG!!!
Order: 1093236
I honestly cannot reccomend this company. I order a few important pieces (for business, so not a hobbist). Asked to be billed on invoice. (only 219 CHF), They declined. Fine, money wired the SAME DAY. Now 4 business days later, still shows as OPEN on their website. "blitzschneller versand" sieht anders aus. Oh yeah, Of couse I contected them by email, 0 answer.

Horrible, very disappointed and feel like I dodged the bullet by them just doing a refund, out of the blue, without communicating with me and after ignoring any and all my emails about the product purchase I made for a week after the purchase. Sounds like this place thinks they do you a favor when they take your money. God knows what crap they would have sent me if their store operation and customer service is anything like their products. Never again.

Fingerweg von diesen Sauladen, Lieferung 2, 3 Tagen. Von wegen. Am08.09. bestellt Heute 11.09. Bis jetzt noch kein Update, Kein Packet.
Lieber Mouser, Farnell, Digikey, Utsource, Alibaba, Aliexpress, ebay, amazon. usw

I ordered a Elecrow Advance Panel 3.5" beginning of July. Firstly, I was very satisfied as I got the product rapidly, in around a week in Switzerland.
Then, when I opened the pack, I was a bit surprised at the product was in a nice IKEA plastic bag. Obviously, this was not an originally package from Elecrow, most probably a return from somebody. During 2 weeks, I had tried to make it work, unsuccesfully.
I ordered 2 new displays directly at Elecrow. Packaging was different and both displays worked well as soon as connected.
What I got from Berrybase was a defect item, returned to them. It seems it was put again in a box and sent to me.
Don't worry guys, I'll not send it back to you. It is in my trash now.

I had an issue with an item on an international shipment, but they resolved it exemplarily.

They never let me down. My 1st choice when looking for gadgets.

ordered a few things, got my package after 4 days. easy service, would order again.

I've recently had the pleasure to visit the BerryBase store in Berlin-Adlershof and I had the best shopping experience (compared to other offline and online stores) in a long while!

The service was friendly, highly-skilled and supportive. They swapped my Raspberry PI for a larger version and helped me find the best setup for adding an SSD to it. Given the sky-high RAM prices, the deal I got for the SSD was incredible.

Thank you so much! I will consider coming by the store more often in the future!
Max

Cancelled my order within 61 minutes. They shipped it anyway - 25+ hours later - claiming it was “already in commissioning.” When I asked about returns, they suggested I refuse delivery, then admitted they didn’t realise I was an international customer and that advice didn’t apply.

Their own return portal shows “Unfortunately, this option is not available for your country of origin.”
No prepaid return label. No cost reimbursement. Just a lot of “we have no legal obligation.”

I now get to drive 30 minutes with my toddler to ship back a €50 item I tried to cancel an hour after ordering.

If you’re outside Germany, shop elsewhere. If you’re in Germany, there are better options.

After 10 days, still no delivery. No response to email contact, no phone number to contact. The company related sertronics has a phone number, but they are just bullshitting.

It takes some time for their products to arrive and they are almost unreachable. This makes the process frustrating. But 2 out of 2 of my orders have arrived, I just needed to be patient.

Read all the reviews and was a bit scared because i placed my order. The dongles and sd cards were the cheapest ive found and they had raspberry pi cases in stock that no one else had (everything was in stock, too good to be true?). I expected the worst but actually the delivery time was good (4 days from germany to NL). The package was neatly packed, nothing missing.
I have not yet used the components long-term, but they all seem to be working, if anything breaks and i have to deal with retourning items / claiming warranty i will update this review. But so far maybe a big part of the bad score should be directed at the delivery companies and not berry base? In any case, i used DHL, and will likely be ordering from them again!

lets set the story on the right track from the beginning:

1. since berrybase processes shipping via an automated process, they are unable to notice the customer if any products are unavailable for shipping and thus they send the partial orders out.
2. since im romanian and my patience is on the short side when it comes to customer experience, i reach out with a somewhat rude email from my end questioning why the order is even shipped since the main product i needed was not available so they sent only the accessories for it.......
3. what comes next is, in my opinion, the way customer support / management should always treat these problems, giving an example of best practices applied on situations like this: i was explained their internal processes and i was offered multiple refund options to properly handle this situation further
4. they were prompt to answer all my questions, they properly processed refund and payment once proof was confirmed from both me and their end :)

all in all, i consider this one experience as one that can be used as a good example, ive seen way bigger companies treating customers way worse than this, and for all this i can only congratulate berrybase and wish them many more successful orders and satisfied customers in the future :)

thank you all for this :)

The delivery time and in stock Informations are not realistic so expect much longer delivery dates then the ones claimed.

Ordered an in stock item, paid. Got an invoice and confirmation. After a while, I wondered why I didn't get a shipping confirmation. Looked into the order online - item isn't in stock anymore, and unknown if it gets restocked.

Canceled the order, got a confirmation. A week later, I wondered why I haven't gotten my money back, and wrote to the support - they had a cheap excuse, and asked for my banking details, which were immediately provided. Another week later, I still haven't gotten my money back.

Can NOT recommend anyone buying from this company.

Flawless transaction. Not the fastest shipping , but I received what I asked for, in perfect condition

The site is erratic.
Won't let place order, no shipment method chosen. No way to choose shipment method.
Won't let pay, because can't ship. Payment method different from selected default. Upon refresh, payment method disappears.
Poor experience all over.

After one month, I got reimbursed with no communication. They were not able to deliver the products. Shipping was advertised as 3-5 days.

Made a simple order to a simple EU address 346 kilometers from Berlin, and this took 3 weeks plus, then they just refunded the order with no explanation.

A definitive "Service Delivery Failure."

Don't use this business if you need prompt responsible delivery.

Unprofessional, unreliable and incompetent.