Betersport Reviews 

I ordered a Focus Fitness Slimline iPlus treadmill for €299 from Betersport. What followed was a frustrating waste of time.

The courier claimed they attempted delivery, but nobody came. I was home all week and received other packages without any issues. After chasing the order, I was told it had been sitting at their depot too long and would be returned. So the package wasn’t delivered, and somehow their own delay became the reason they wouldn’t deliver it at all.

I contacted Betersport expecting them to investigate and take responsibility. Instead, I received a refund with no explanation of what happened or why my complaint wasn’t properly addressed. Yes, I got my money back, but that doesn’t make this good service. I wanted the treadmill I ordered, not days of chasing followed by an unexplained refund.

To make it worse, they were sending me emails asking me to rate a purchase I hadn’t even received. Well, this is my honest review: poor communication, a failed delivery and no meaningful accountability. Based on how my order was handled, I wouldn’t order from them again.

I ordered a treadmill, which I'm very happy with. The delivery was adequate, and though I had a small issue with the incline function not working initially, after contacting the service department, I received clear instructions and the problem was resolved immediately.

Excellent customer service! Thank you for your help and support with everything!

I ordered a crosstrainer from them and the delivery was ultra fast. However, I had a problem assembling it. Fortunately, Customer Support was super helpful & very understanding. Also, they are super fast to reply — maybe the most helpful customer service I've ever seen in my life? This is going to be my fitness equipment shop moving forward!

I order on Decathlon's website, from Betersport. I waited for 10 days for my parcel that was marked as sent. After contacting the service to ask where it was, Betersport simply canceled it, no explanation given.
I was told to make a new order. But Betersport refused to resell the item for the price I originally bought it (during a sale). I had to rebuy for more. Dishonest.
The Decathlon staff was kind enough to help and gave me a coupon for later.
Betersport: not fair played.

Awesome product, exellenr communication.

Terrible experience!
I ordered a set of dumbbells, I got all the emails saying delivery tomorrow, track and trace the same, and the next day the status was returning to the sender. I called the customer service and they said sorry we will fix it straight away! Guess what: 6 days later not even an update. Go to a serious website guys.
*I am adding an update here: 22 of January already and of course no delivery no refund. The customer service is ironic with me and I don’t even believe that they will give me my money back anymore! Avoid and use a proper shop for your orders!

The ordered item was on sale, it was delivered to my address very fast. The cross-trainer meets my expectation so I am very satisfied.

I have a FitBike Race 4 that they sell and I lost the screws for the saddle and the handle bar while I moved to my new house. I contacted them through the website form and they replied very quickly, saying they could deliver them free of charge.

After placing the order there was prompt and clear communication about the delivery of the product. A few weeks before the receipt of the product there was additional communication on the timing i.e. week of the delivery.
In the meantime we moved to another apartment and had requested to deliver the product to the new address and this was promptly replied and accommodated our move. Based on information shared, the product should arrive this week.

SCAMMERS!! I spent over 500 euros ordering equipment from them. It has been over 2 months since placing the order and I have not received a single thing. And I just keep getting told that it will be another 2 weeks.

I had an issue with item recived it was damaged, upon contacting customer service my problem was quickly resolved and next day I recived new product :)

Heb reeds een tijdje de Focus, Unit 6. Door intensief gebruik had ik wat slijtage. Contact gehad met betersport en werd hier snel geholpen. Snelle oplossing op korte tijd en goede communicatie. Geeft vertrouwen voor de ondersteuning van het product.

Good experience. PRoduct was delivered on time and so far it works seemlessly. Their customer support was so quick to offer answer when I noticed some black particles after first use. Apparently it was normal during early usage!

Hele fijne communicatie over de mail en een snelle levering!

I ordered a yoga mat from Betersport. The quality was not great but the customer service was absolutely perfect. My yoga mat got torn in less than a month so I filed a complain for which they sent me another yoga mat for free to compensate . They were prompt with their responses and very helpful as well

My Rowtrainer ROW3 stopped working after a couple of years and I received excellent assistance from Betersport to fix it. They immediately guessed what the problem was and sent me a spare part, which fully solved the problem, indeed. Quick, kind and efficient, I wish all customer services were like that

The Company is NOT trustworthy
We have bought 8(!) spinning bikes and all of them are broken within 3 months. I’ve tried calling, sending emails, filling out their contact form.. but they don’t reply to anything. Overall: bad materials. Bad communication. I will never buy anything again..

Very happy with the service. I ordered the wrong size and the company was very helpful and responsive immediately to change or refund the item. I recommend :)