I think you guys have a great service but if people can’t reach out to you then it’s meaningless, I was looking for a discount since I was a student but seems like l don’t get any help. And about that... See more
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Review summary
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The results came in timely, and their customer service was great.
Company replied
Pros: -Can book same day blood and urine test. -Same day blood and urine sample dispatch (if test is done in the morning and depending on where you book). -Can request UKAS-accredited blood an... See more
Company replied
Excellent customer service. Kept up to date and product delivered quickly. Simple instructions and quick results.
Company replied
Company details
Written by the company
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
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United States
- better2know.com
4.1
Great
783 reviews
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Replied to 64% of negative reviews
Typically replies within 1 week
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I have a big confident with you need…
I have a big confident with you need help please
November 3, 2026
Unprompted review
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⭐ 1/5
⭐ 1/5 – Absolutely Terrible Experience. Avoid Better2Know!
Honestly, one of the worst experiences I’ve ever had with a company. I paid £145 for a fast HIV blood test, drove all the way to Rotherham, and several days later I STILL have no results.
They couldn’t even confirm where my blood sample was or whether it had reached the laboratory. All I’ve received are repeated apologies and no clear answers.
To make matters worse, this morning they offered me a complimentary instant test to make up for the inconvenience. I accepted, only for them to cancel it an hour later! Another complete waste of my time.
They have since offered me a refund, which I appreciate, but that doesn’t make up for the wasted journeys, stress, anxiety and complete lack of communication throughout this experience.
This is a sensitive medical service, and people pay extra for fast results because they need peace of mind. Instead, I’ve been left waiting with no results and no clear explanation.
I have completely lost trust in Better2Know. Based on my experience, I would strongly recommend going elsewhere.
October 26, 2026
Unprompted review
Reply from Better2Know
Dear Mohammed,
Thank you for taking the time to share your feedback. We are very sorry to hear that you have been disappointed with your experience.
We would like to clarify that your blood sample was not lost, but unfortunately experienced a delay in transit to the laboratory. Whilst delays during transportation are beyond our direct control, we fully appreciate the frustration and concern this has caused, particularly given the sensitive nature of the testing.
We also apologise for the inconvenience surrounding the complimentary instant test that was offered and subsequently cancelled. We understand that this added to your disappointment, and we regret that we were unable to provide the experience you expected.
As acknowledged in your review, a full refund has been offered in recognition of the inconvenience caused. We appreciate that this does not take away from your experience, but we hope it demonstrates our commitment to addressing your concerns.
We take patient feedback seriously and will continue working with our service providers to minimise delays and improve communication wherever possible.
Kind regards,
Better2Know
Paul made me feel very comfortable…
Paul made me feel very comfortable about having tests done for a worrying health concern. The complete process was easy and worry free.
October 27, 2026
Unprompted review
Everything was so quick and easy
Everything was so quick and easy. From the get go, Brent was super lovely and helpful on the phone - very efficient. They made sure I got the correct treatment as quickly as possible and overall I had a great experience. I would definitely recommend better2know!
October 9, 2026
Unprompted review
Brilliant chat service with the option…
Brilliant chat service with the option to call me back
October 10, 2026
Unprompted review
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Two lost blood samples and no results. Extremely disappointing service.
I paid Better2Know Canada for blood testing and have now had my sample lost twice, with no results delivered.
The entire process has been poorly coordinated. Despite advertising laboratory appointments, the contracted lab operates on a walk-in basis, sometimes requiring waits of up to two hours. Staff appear unfamiliar with the testing arrangements and sample shipping procedures.
After each lost sample, I was assured the laboratory would contact me to arrange another collection. Neither time did this happen. I have repeatedly had to follow up myself.
This has been an extraordinarily frustrating and time-consuming experience. The problem extends well beyond two lost samples and reflects a serious breakdown in coordination, communication, and service delivery.
I have formally requested a full refund and have no intention of attempting a third collection.
I cannot recommend this company based on my experience.
October 9, 2026
Unprompted review
Reply from Better2Know
Dear Tina,
Thank you for taking the time to share your feedback. We are very sorry to hear that you have been disappointed with your experience.
We would like to clarify that your samples were not lost, but unfortunately encountered issues during the laboratory's processing procedures, which prevented the results from being completed as expected. We fully appreciate the frustration and inconvenience this has caused, particularly as you were required to attend for a second sample collection.
Following your experience, we have raised these concerns directly with the laboratory, who have since completed a full investigation. We have also addressed the communication issues identified to help prevent similar situations from occurring in the future.
We apologise that the service you received fell short of the standards we expect for our patients. Whilst some aspects of the laboratory's operations are beyond our direct control, we recognise the importance of ensuring that the testing process is as straightforward and reliable as possible.
We appreciate your feedback and will continue working closely with our laboratory partners to improve the service we provide.
Kind regards,
Better2Know
The customer service (Brent) was very…
The customer service (Brent) was very helpful.
October 7, 2026
Unprompted review
Reply from Better2Know
Dear Mark,
Thank you for your feedback. We’re so pleased to hear that you found our service efficient. We really appreciate you taking the time to share your experience with us.
Kind regards
Better2Know
Worst service ever
Way over priced, sended to random clinic payed 150 just to pee in the cup no treatment no doctor, worst experience ever. Dont use this service better find normal clinic with real specialists
September 18, 2026
Unprompted review
Reply from Better2Know
Dear Algirdas Rasimas,
Thank you for taking the time to share your feedback. I’m sorry to hear that you were not happy with your experience. The test you selected is a urine test, so a urine sample is required for the laboratory to carry out the testing. Once your sample has been received and tested, your results are securely provided through your private patient area. If your result is positive and you require further support, we can then arrange a consultation with a doctor to discuss the result and any appropriate next steps.
This is the standard process for urine-based laboratory testing, but I’m sorry if this was not clear when you booked your test. We appreciate your feedback and will continue to look at how we can make the process as clear and straightforward as possible for our patients.
Kind regards
Better2Know
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Reply from Better2Know
Dear Simphiwe Chuck B Shabalala,
Thank you for your lovely feedback! We are so pleased to hear you found the service quick, easy and user-friendly. Making the testing process as simple and straightforward as possible is really important to us.
Kind regards
Better2Know
The results came in timely
The results came in timely, and their customer service was great.
September 10, 2026
Unprompted review
Reply from Better2Know
Dear Kenechukwu Nnoli
Thank you so much for taking the time to share your experience with us. We’re really pleased to hear that your results came through in a timely manner and that you found our customer service team helpful and supportive.
We really appreciate your kind feedback.
Kind regards
Better2Know
Reply from Better2Know
Dear Arianne,
Thank you for your lovely feedback! We’re really pleased to hear that you had a great experience with Better2Know. We really appreciate you taking the time to leave us a review.
Kind regards
Better2Know
Brent was great professional and…
Brent was great professional and informational and had a great service.
August 11, 2026
Unprompted review
Reply from Better2Know
Dear OM,
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that you received a professional and informative service, and that Brent was able to make your experience a positive one.
I’ll be sure to pass your kind words on to Brent. Thank you again for choosing Better2Know
kind regards
Better2Know
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Very good service
Very good service, louise was amazing and the clinic was nice and calm. Really happy with the service.
August 4, 2026
Unprompted review
Reply from Better2Know
Dear Sophia,
Thank you so much for taking the time to leave such a wonderful review.
I am delighted to hear that you had such a positive experience with us. It is great to know that Louise made you feel so well looked after and that you found the clinic to be calm and welcoming.
I will be sure to pass your kind comments on to Louise, who will be thrilled to hear your feedback.
Thank you once again for choosing Better2Know. We really appreciate your recommendation and wish you all the very best.
Kind regards,
Better2Know
Pearlfect Care Pharmacy Better2Know…
Pearlfect Care Pharmacy and Better2know LTD have just become partners. Simon was very instrumental in this. From the start to finish, Simon's customer service, communication and knowledge are legendary.
July 29, 2026
Unprompted review
Reply from Better2Know
Dear Pearlfect Care Pharmacy,
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to welcome Pearlfect Care Pharmacy to the Better2Know family and are so pleased to hear that Simon made the partnership process such a positive experience. Providing clear communication, expert knowledge and excellent customer service is something we pride ourselves on, so your kind words will mean a great deal to him.
We look forward to building a successful partnership together and supporting you for many years to come.
Kind regards,
Better2Know
Brent did well
July 27, 2026
Unprompted review
Reply from Better2Know
Dear Connor,
Thank you so much for your feedback. We're delighted to hear that Brent did such a good job. I'll be sure to pass your kind comments on to him – I'm sure he'll really appreciate them. Our team is always striving to help the best they can. Thank you for taking the time to share your experience.
Kind regards,
Better2Know
Reply from Better2Know
Dear Thuli,
Thank you so much for taking the time to leave us a review.
We're delighted to hear that you found our service fast, discreet and professional. We understand how important privacy and efficiency are when it comes to health testing, so it's wonderful to know we were able to provide the experience you were looking for.
Thank you for choosing Better2Know. We really appreciate your feedback and hope to be able to support you again should you ever need us in the future.
Kind regards,
Better2Know
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Fast and reliable !
July 6, 2026
Reply from Better2Know
Dear David,
Thank you for your fantastic feedback! We're delighted to hear you found our service fast and reliable. Providing a smooth and dependable experience is what we strive for, so it's great to know we delivered. We really appreciate you taking the time to share your experience and look forward to helping you again in the future!
Kind regards
Better2Know
Brent was great
Brent was great - very helpful and respectful. Appointment arranged for same day.
July 14, 2026
Unprompted review
Reply from Better2Know
Dear MT,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Brent provided such a helpful and respectful service, and that we were able to arrange your appointment on the same day. We'll be sure to pass your kind words on to him – he'll really appreciate the recognition.
Thank you for choosing us, and if there's ever anything else we can help with, we're always here for you.
Kind regards,
Better2Know
Bought the blood cortisol kit to…
Bought the blood cortisol kit to extract the blood was impossible in my case I didn't even get a drop never mind a small tube. £55 wasted!
June 11, 2026
Unprompted review
Reply from Better2Know
Dear Dan,
Thank you for taking the time to leave your feedback. We're sorry to hear that you had difficulty collecting your blood sample and understand how frustrating this must have been.
After speaking with our Customer Service team, we offered to send you a complimentary replacement kit along with additional lancets and guidance to help achieve a successful sample. Unfortunately, you chose not to take up this offer.
We appreciate that finger-prick blood collection can be challenging for some people, which is why we're always happy to provide extra support and replacement materials where appropriate. We do not advise using anything other than the lancets to complete your sample collection. If you do change your mind, our team would still be happy to help you complete your test.
Kind regards,
Better2Know
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