The site is an absolute disgrace. Asking for withdrawal verification. More was provided and still no payout. Quick enough to take your funds, but not fast acting while withdrawing. Span the lot off in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dear Marino, Thank you for submitting the requested documents. We’re pleased to inform you that your account has now been successfully and fully verified! Should you have any furthe... See more
Company replied
I seen your response, And yes I am judging it exactly like it’s sister site betmac because it is the same people running this site as its other 2 and I know if I played here like I have with bet... See more
Company replied
Did my verification and won big, got a pending status on my withdrawal, support said this could take 48hours but my account is not verified, even though i emailed all verification requested and it say... See more
Company replied
Company details
Written by the company
About us Betti1 Casino was actually built by people who love to play. People who, after years of working behind the scenes in the gambling industry, realized that most sites feel a bit robotic and "one-size-fits-all." So, they took things into their own hands and decided to change that with one simple goal - Create a transparent, energetic space where professional experience serves users’ passion for the game ! Moreover, here at Betti1, we believe rewards should actually mean something. So our promotions are built around you - our users —timed and tailored to each and every specific playstyle. That way either you play for fun or play to win big, we make sure the perks match the energy you bring. That’s why at Betti1, everyone is their own VIP. Our game library is just as hand-picked as our rewards. We’ve filled it with the world’s best slots and live casino games, choosing every title for its fairness and entertainment value. And all that backed with a rock-solid, secure system, offering a wide range of trusted payment methods, and handling everything in the background so you can stay focused on the fun. Betti1 is a platform built by players, for players, where safety and excitement go hand-in-hand
Contact info
United Kingdom
- betti1.com
You should know
2.0
Poor
331 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The site is an absolute disgrace
The site is an absolute disgrace. Asking for withdrawal verification. More was provided and still no payout. Quick enough to take your funds, but not fast acting while withdrawing. Span the lot off in the end. No licence(still under review) DO NOT SPEND A PENNY ON THERE.
October 17, 2026
Unprompted review
Reply from Betti1
Dear Chris
We completely understand your frustration, but we want to assure you that this is a standard security procedure. Moreover, we require documentation to finalize account verification and ensure full compliance with our security standards.
This step is necessary for us to clear your account for withdrawals. Once you provide the requested information, we will be more than happy to finalize your verification and move forward with your withdrawal request immediately.
Warm regards
Back after was waitninf for my…
Back after was waitninf for my withdrawal they put the money back into my account and mentioned karma something something whah site even does that 😂😂, asked me to upload all documentation which I did everything rightly and they cancelled my withdraw again saying it’s still wrong every one of them I continued to do this another 8 times and then just give up and spent the 500. Just a heads up for new customers read reviews before you play this site is nothing but a scam and all these 5 star reviews are bots 😂😂😂
October 1, 2026
Unprompted review
Reply from Betti1
Dear Shane
To help us review your account and look into this issue, please send us additional details regarding your registered account.
Regards
Same as betmac
I seen your response,
And yes I am judging it exactly like it’s sister site betmac because it is the same people running this site as its other 2 and I know if I played here like I have with betmac and I did come across a problem with games, I would get the exact response zero.
This company would owns these sites don’t care one single bit about players or the fairness of the games different sorry if god forbid we won,
The so called vip management have blanked me so my only way is to leave bad reviews on there other gaming platforms,
I just hope I write enough reviews to stop people playing on this company’s casinos,
If you want to discuss this and stop me from writing anymore of these reviews u can pm me
Goodbye
September 22, 2026
Unprompted review
Reply from Betti1
Hi Kevin
As stated before judging our platform based on another site—without having ever played here yourself—is unfair to our team and our active community.
Still should you ever decide to create an account and need assistance, our customer support team is always available to help.
Regards
Unhappy
Dear Marino,
Thank you for submitting the requested documents.
We’re pleased to inform you that your account has now been successfully and fully verified!
Should you have any further questions or need assistance with anything else, please don’t hesitate to contact us.
Best regards,
Betti Support Team
[47XPKD-2N3P4]
Despite this email from Betti casinos confirming my account I was not able to withdraw my winnings cause they were saying that they would need more proof. So what is the point of having bonuses to play if you can’t withdraw your winnings????
Scammers
August 23, 2026
Unprompted review
Reply from Betti1
Hi Marino,
Your account was fully verified on July 23rd, but the proof of address document you provided has since expired. Accordingly we were required to request an updated document to keep your account compliant.
Because we have not yet received a new proof of address from you, your account remains unverified
So please upload a recent proof of address to your account so we can verify it and assist you with your future withdrawals. Let us know if you need any help uploading it!
Regards
Verification Mixed Answers
Did my verification and won big, got a pending status on my withdrawal, support said this could take 48hours but my account is not verified, even though i emailed all verification requested and it says on the website i’m verified. I guess we will wait and see. Will update review if the withdrawal is successful.
August 31, 2026
Unprompted review
Reply from Betti1
Dear Ryan,
Congratulations on your big win!
We are happy to confirm that your account verification is complete, and your withdrawal request is currently in our pending queue, waiting for the standard withdrawal checks to be finalized
As for the timeframes, while queue processing can take up to 48 hours, our team is working hard to complete this for you as quickly as possible.
In the meantime, we appreciate your patience, and we hope you enjoy your winnings as soon as possible
Warm regards
RTP is great
RTP is great! I haven’t spun for a while, thought I would have a session on Saturday night, most games I played seemed to hit and got up to a healthy balance, games played smoothly with the odd laggy spin but it caught up, I stand by my previous reviews, a great casino lots of offers to keep you interested. Withdrawal times in the past have been slow, but always paid out, I have initiated a withdrawal and will update the review on timescales. Keep up the good work! Withdrawal completed today, super fast given the weekend.
August 15, 2026
Unprompted review
Reply from Betti1
Dear John
Thanks for the great review! We’re thrilled you had a winning Saturday night and enjoyed the promos and smooth gameplay.
We also appreciate your patience with past withdrawals and are always working to make our payout times even faster.
In the meantime, we’ll keep an eye out for your update— fingers crossed this latest withdrawal reaches you in record time, since it has already been successfully paid on our end
Regards,
It's been 2
It's been 2, 3 months and I still dont see my winning from the game that I bought, absolute liars , telling me that its been added ?? That error 5015 or whatever , literally ruined everything , 10 euros gone just like that. I am so frustrated , for people to lie , could just simply add back my lost 10 euros , where is the problem!?
July 17, 2026
Unprompted review
Reply from Betti1
Hi Agita
Your query was already responded and sorted from our end , still for visibility sharing with you once again our response:
After a deep dive into our technical logs, we can confirm the following details regarding your session:
5 May 2026, 18:03:00 UTC: You successfully placed a 10.30 EUR bet (Bonus Buy).
Balance Adjustment: Immediately after placing this bet, your account balance was correctly adjusted from 18.02 EUR to 7.72 EUR
5 May 2026, 18:03:05 UTC: The game round concluded. We can confirm the round resulted in a win of 4.60 EUR.
Final Balance: Once this round closed and the winnings were credited, your total account balance stood at 12.32 EUR.
We have confirmed that the "Error 5015" you witnessed was a visual synchronization error; however, the bet was processed by the server and the subsequent winnings were successfully added to your balance.
Finally, do note that we are making it a top priority to ensure our support team is better equipped to identify these specific technical hiccups in the future so that no player is left feeling unheard.
Thank you for your patience while we verified these details, and once again, apologies for the issue you've experienced
Warm regards,
They scammed me
They scammed me, I deposited £70 and they didn’t credit my account reach out to support and they ignored me. STAY AWAY THEY STEAL MONEY
July 1, 2026
Unprompted review
Reply from Betti1
Update:
Hi there,
Following up on our previous message regarding your missing deposit, we have some great news!
The issue has been fully resolved, and the funds have now been credited to your account. You should be able to see the balance reflected on your end.
Thank you again for your incredible patience and understanding while we got this sorted for you. If there is anything else we can assist you with, please don't hesitate to reach out.
Regards,
Getting worse not only is it harder to…
Getting worse not only is it harder to win I deposited 20 euros usually it 17.68 or the highest 18 pound, they took 21 pound this sites regrettably has gone to pot who Evers running it needs sacking bang out of order, then u have cheek to say it's my bank am with NatWest how is it that 100 times depositing it's b the same this time it hasn't the current rate for 20 pound is £17. 81 not 20.87 u have gone down hill simple as u get a feature give u 1.20 don't justify it sort it out
June 22, 2026
Unprompted review
Reply from Betti1
Hi Anthony,
We appreciate your feedback, but we want to clarify that we don't control currency conversion fees. These charges are set entirely by the banking systems and can vary from time to time due to daily changes in bank exchange rates.
Accordingly, we would appreciate it if in the future, any additional feedback or reviews shared from your end are directly related to our website and any issues experienced here.
Best regards,
Big bass Halloween still not working 4…
Big bass Halloween still not working 4 weeks now all they say clear browser caches try different device my freinds can’t play it either on there devices so it’s there end the problem and say try other games no I won’t try other games I will go elsewhere and play it there loss
April 6, 2026
Unprompted review
Reply from Betti1
Hi there,
We hear you loud and clear. If multiple people are experiencing the same issue across different devices, most probably, the problem isn't on your end, so we apologize for the repetitive troubleshooting advice you've received.
Still, in order to escalate immediately to our technical team for a deep-dive investigation, could you please share your account details?
Once we have that, we can track exactly what is happening when you try to load the game and work on a definitive fix.
Regards,
RTP is absolutely dreadful
RTP is absolutely dreadful. Especially on pragmatic and hacksaw games. That excitement you feel when hitting a bonus is none existent because you already know that it is only going to be a very small win, absolutely no fun playing on this site and I've closed my account.
April 16, 2026
Unprompted review
Reply from Betti1
Hello, thank you for sharing your feedback with us.
We are truly sorry to hear that your recent experience didn’t live up to the excitement we strive to provide.
And while we understand how frustrating it feels when a bonus round doesn't result in the win you were hoping for, do note that we host games from top providers for which the outcomes and RTP (Return to Player) are determined by certified Random Number Generators to ensure fairness for everyone, including yourself
With that being said, we also completely respect your decision to close your account if the experience is no longer enjoyable for you.
We wish you the very best
I wonder how and when will anybody wins…
I wonder how and when will anybody wins on this casino
Even if you get a win in 5 minutes you lose it all just talking from pure experience
I suppose we all have something to say as we never win anyways
April 11, 2026
Unprompted review
Reply from Betti1
Hi Daniel,
In response to your review first of all we wanted to clarify the fact that all of our games operate using a Random Number Generator (RNG), which ensures that every single spin or hand is completely random and independent of the last.
And while this means the outcomes are fair, we understand how discouraging a "dry spell" can feel.
That's why if there is any specific experience you refer to - kindly share with us your account information and we'll be more than happy to further investigate any potential issues for you
Warm regards
Withdrawal Issues :(
**Update - It is now 5 days since I processed with my withdrawal. On the 10th, they actually cancelled my withdrawal whilst asking for proof of cards. I sent the proof across immediately but the withdrawal was still cancelled, so the “clock” restarted. It’s now 2 days since I sent those documents and the verifications team still haven’t verified anything, and my payment has not been sent. The customer service team are lovely but claim they can’t give any updates or time frames without the verification team. They’ve also said there’s no way for me to contact the verifications team directly. It’s getting to the point this is causing me so much stress that it’s affecting my health. Everything seems to be in the hands of the verifications team, and it feels customer service have no power to expedite their processes / ask them to speed up. It’s been 5 days, when all over their website they say everything will be processed within 48 hours. I’m at a complete loss.
Sadly l too am starting to have issues with my withdrawals that it seems others have faced. I've used this site, and have been verified, for months.
I recently had a big win, and requested the withdrawal and I'm having issues. I was told on numerous occasions that the withdrawal will stay pending for 24-48 hours, but usually it's much less time than 48 hours. This is already quite a lengthy amount of time compared to other casinos but l accepted it and thought surely it'll be sent sooner as I'm already verified. As soon as I won, l also uploaded an extra proof of bank / payment to show my deposits leaving my account to get ahead of everything, as I thought they might ask. This was quickly accepted.
At this stage, over 72 hours have passed and my withdrawal is still pending. After speaking to the Betti team, they have said it'll take longer because it's a large amount and multiple requests. Regardless, the maximum withdrawal per day is €2000 so they should be able to process this in line with their withdrawal times of 24-48 hours as they display. Nowhere does it say it'll take longer if you have a big win.
l've since emailed again and they have reassured me that they’re not scammers, and that they’ve escalated the matter to the payments team but they can’t give a time frame. Truly, I don’t know what the “matter” is, or what the issue is that’s causing this delay? My account is fully verified, I didn’t use any sort of bonuses so there aren’t any wagering issues. I deposited using my bank card via Apple Pay (and also via bank transfer previously), the account I am withdrawing to is also the one I used. There are no true reasons for this delay.
I am none the wiser as to why there’s a delay. Whilst their team is so friendly, it still is incredibly anxiety inducing when they are holding so much of my money that I won. I am given no real update other than it’s taking a bit longer and it is being looked into - but I don’t know *why* it’s taken longer and I don’t know when I can expect my money. We’re now heading into a weekend.
Day to day, this is a great site to play. The games are good, deposits quick, customer service friendly. Sadly, when it comes to withdrawals it seems to be a whole different story. I'd happily update my review / delete once the money arrives with me, but at the moment I am a serious amount of money down, with what seems like no hope of getting my winnings any time soon, if at all.
April 10, 2026
Unprompted review
Reply from Betti1
Hi Deb,
Congratulations on your recent winnings! It’s always exciting to see a big win, and we’re thrilled for you.
I'm reaching out to let you know that we have now officially started processing your pending withdrawal requests and the funds from the first withdrawal in the amount of 2000 EUR are already paid.
As for the remaining pending withdrawals we'll continue with the payout within our standard withdrawal limits
In the meantime, huge congrats again, and apologies for the delay you've experienced during the verification process
Best regards,
I dont know why this site as such bad…
I dont know why this site as such bad reviews, i always manage to get a lot of bonuses and have cashed out a few times with no problem, they have loads of games to choose from. I'm more than happy with this casino and would recommend
April 4, 2026
Unprompted review
Reply from Betti1
Dear Penelope
It’s great to hear you’re having such a good run! We really appreciate the recommendation, and it’s a perfect example of how every experience here is different and purely down to luck on the day.
Thank you for your kind words and feedback
Warm regards,
Awful site
What an awful site every single game dead spins over £70 on 20p stake 1 bonus which paid £6. 1 of the slots actually showed 3 bonus symbols but when the spin finished it randomly disappeared absolute con. tried many different slots rtp is non existent and impossible to hit bonuses. You also can only withdraw a minimum of £100 which with the way the slots play is going to be impossible avoid!
April 4, 2026
Unprompted review
Reply from Betti1
Dear Jamie
We are sorry for your frustration, but please be assured that all our games are governed by a certified Random Number Generator (RNG), meaning every spin is a purely independent event based on luck rather than a guaranteed outcome.
Still with that being said in case you believe that you've encountered a genuine technical error with a specific game round, please contact our support team both via chat or at support@betti1.com with a clear info regarding the game round/s in question ( time/date/game/SS) and we'll be more than happy to further assist you
Regards,
Allowed me to place deposit after…
Allowed me to place deposit after deposit, despite spending clearly beyond my means. Praised me for doing so and made me a VIP player. Raised this with them and they said they had done nothing wrong. Avoid. Scam artists who do not care about players well being . Emailed them and they have stopped replying to me. Lost over £100k to them
March 23, 2026
Unprompted review
Reply from Betti1
Dear Emma,
We are writing here as well to once again formally confirm that we have completed our final internal review of your complaint, and you were accordingly informed of the outcome
Moreover a detailed response outlining our final position was sent to you via email on March 15th, 2026
Thank you for your understanding
Regards,
Fake casino
My account is verified, and when I tried to withdraw money, they asked again for documents than ive already gave them and was verified, they will never pay out any winnings because it's scam,DO NOT DEPOSIT any money at betti casino..you can never withdraw anything because its a fraudulent operation.
March 1, 2026
Unprompted review
Reply from Betti1
Dear Michael
We completely understand your frustration, but we want to assure you that this is a standard security procedure. We occasionally require specific, additional documentation to finalize account verification and ensure full compliance with our security standards.
This step is necessary for us to clear your account for withdrawals. Once you provide the requested information, we will be more than happy to finalize your verification and move forward with your withdrawal request immediately.
Warm regards
Worst online casino ever they dont pay…
Worst online casino ever they dont pay out. People be aware of these scammers
February 27, 2026
Unprompted review
Reply from Betti1
Hi Ignas,
We completely understand why you’d feel disappointed; however, after taking a closer look at your account information, it appears that the account verification (KYC) process was never completed from your end. And unfortunately, as you are aware, due to security purposes, we require all accounts to be fully verified before we can process a withdrawal. This is a standard measure we take to keep user accounts and funds safe, which is also why your withdrawal was not processed accordingly
That said, if you feel there has been a misunderstanding or you have any other concerns, we are more than happy to take another look at your case. We want to make sure you feel heard, so please let us know if you think we’ve missed anything. You can contact us at any time, both via chat or at support@betti1.com
Best regards,
i been playing for a while lost more…
i been playing for a while lost more then £40.000 in few months. i have to say i have won but withdraw takes such a long time u end up loosing all then u ask for reward takes ages to recieve u end up loosing in few months win nothink
February 17, 2026
Unprompted review
Reply from Betti1
Dear Ilker,
Thank you for your feedback. We sincerely value your loyalty and take your concerns very seriously.
That's also why your feedback has been passed directly to your Loyalty Manager, who will contact you for further details regarding the issues you've mentioned above
Thank you for your continued patience.
Regards,
Waiting
Just withdrawn money.Will be amazed if it’s hits my bank account.
I will give it a working week and post again
January 30, 2026
Unprompted review
Reply from Betti1
Dear David
We've contacted you on the 31st of Jan due to some missing KYC documents
Accordingly, please have a look and provide us with the correct format of the documents that we're still waiting to be submitted
from your end so that we can complete your account verification
As soon as that step is done, we'll proceed with the final checks related to your withdrawal request and proceed with approving the transaction if all is in order
Thanks in advance
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