Bexley Reviews 

Easy to navigate website with easy order and checkout process. The shipping service to the UK is fast efficient and good value. Highly recommend Bexley for their excellent products and service.

Magasin bien tenu en l'occurrence Montpelier Polygone. Vendeur MATHIEU super sympathique et qualité au rendez-vous.

I paid £42 for boots which I am still yet to receive despite emailing several times asking where they. I have not received a response as of yet so need to contact my bank to start an investigation.

I stay a loyal customer to Bexley as over the last 10 years they continue to create stylish shoes for in my case the more mature gentleman. I believe the product range offers great value for money supported by quality made apparel. In addition, I am UK resident and always receive prompt delivery. In conclusion Bexley are a company I would recommend.

Top quality products with fair pricing, offered by capable staff. What more can I expect?

as always, a top company! Merci beaucoup BEXLEY !

I am normally a UK size 8, so I ordered EU 42. The right shoe fitted perfectly, but the left shoe was extremely tight across the forefoot.

What makes this particularly significant is that my right foot is actually slightly larger than my left foot. Therefore, if this were simply a question of my feet or of ordering the wrong size, you would expect the right shoe to be tighter. Instead, my larger right foot fitted perfectly while my smaller left foot was extremely uncomfortable in the left shoe.

I reported this to Bexley as a possible manufacturing defect. They asked me to provide photographs showing the difference in shape and fit.

How exactly is somebody supposed to photograph that a shoe feels tight when their foot is inside it? You cannot photograph pressure or discomfort.

Nevertheless, I went to considerable lengths to provide objective evidence. I measured both shoes with a caliper at the part of the forefoot where the left shoe was excessively tight and sent Bexley photographs showing the measurements. The left shoe measured approximately 3 mm narrower than the right shoe at that point.

Despite being provided with photographs and an objective measurement showing a physical difference between the two shoes, Bexley told me that they were “unable to confirm” a manufacturing defect.

I even made it absolutely clear that I was not trying to return the shoes because I had changed my mind or didn’t like them. Quite the opposite. I liked the shoes and specifically told Bexley that I would happily accept exactly the same model in exactly the same EU 42 size again, provided they supplied a correctly matched pair where the two shoes were consistent in size and fit.

The right EU 42 fits me perfectly, so clearly EU 42 itself is not the problem.

Bexley’s solution was that I could return or exchange the shoes, but I would have to pay the international return postage to France myself.

For me, this turned what should have been a very simple problem with one defective or incorrectly manufactured shoe into a ridiculous amount of correspondence. Bexley repeatedly required evidence of something that is inherently extremely difficult, if not impossible, to demonstrate in a photograph. Even when I provided objective measurements showing an approximately 3 mm difference between the two shoes, that was apparently still not sufficient.

My advice to UK customers is very simple: unless you travel to France regularly and can conveniently return the goods there, I would not order from Bexley.

If everything you receive is correct and fits properly, you may have no problem whatsoever. The website is excellent, the products are attractively presented and the shoes themselves looked good.

The nightmare begins when something goes wrong.

In my experience, Bexley’s customer service (Mr Carlos) has been extraordinarily unhelpful. Rather than arranging to inspect the shoes themselves, they put the burden on me to provide photographic evidence of something that cannot realistically be shown in a photograph, and then rejected the objective evidence I was able to provide.

This has been the worst customer-service experience I have personally had with an online retailer.

I continue to be impressed by the amazing shopping experience that i always have at Bexley. My visit to the Billancourt-Boulogne on Saturday 8 August was no exception. A super welcoming and knowledgeable team. I had to run some errands so told them i would come back, on my return the shoes were at rhe cashier, i tries them on, ought some additional products and was on my way. If my bags weren't already so full would have bought 3 pairs. I love the Bexley brand - A self-confessed superfan!

Their policy claims returns on exchanged items (different size) are fine — but try it, and the website throws an error telling you to contact support. Contact support, and they either tell you to do it on the website, or just go silent. Round and round with no actual solution.

First time I order online from Bexley.
No issue on that part but the delivery is such a mess !
Delivery to Belgium, to a pick up point, with Chronopost.
I received so many email for tracking but at no point I was told there was a code to be able to pick up the package from the delivery point.
After trying to get my package unsuccefully (I had no code so I entered the tracking number without success) I sent an email ( no response) then I called Bexley and I was told that within the tracking follow up, somewhere, there was a partenaire number and that was the code I was supposed to enter)
So now, my order is on its way back to Bexley and I will be reimbursed. So my order is voided.

The shop is excellent. I had an issue with one item in the order, and the customer service effectively, efficiently, and quickly addressed it. It is clear that they are a customer-driven company, investing time, energy, and resources to make sure that what they sell meets customers' expectations and providing adequate support when needed. I recommend them and hope they will continue with the same quality both in their products and their customer service. The loafer, sneakers, belt, shoe trees, and shoe care accessories are of high quality, fairly priced, and were very well packaged and shipped fast. I will certainly make more purchases with Bexley! Thank you.

Exactement, design éternel faite par matériaux authentique.

Fantastic people doing a fantastic job With good quility. Product. Thank you team bexley

Excellent Customer service and quality products. The representative that I met has a good knowledge of the product and was able to tell me the benefit of the product and told me the difference in the product and buying . I bought more than one item after his explanation.

Great customer service all around. The staff made sure I was satisfied with my purchase. They offered an alternative model when the one I wanted wasn’t available in my size.

Bexley is the BEST!!!
I have been ordering from Bexley for the last 4 years and love everything I have ever purchased. My son and I happened upon the store in Provence and have been ordering online ever since then. Shoes, shorts, pants, shirts...everything has come on time (quickly as I live in NY) and in perfect condition. Love Bexley

I ordered the first time in 2021 and was very happy with the products. I wanted an additional pair of shoes and submitted an order for 200€ including a pair of shoes and accessories. Right after submitting the order I realized that the pair in my basket was not the pair I wanted, I wanted to edit or cancel the order online to adjust everything and submit the correct order. Unfortunately neither was possible, so I messaged the team with my problem. By the time I had received a response the status of my order changed to processing and they told me that - even though the order was not packaged or shipped yet they were not able to either change or cancel the order and I would have to wait for the product to ship and return it, even though nothing has left their warehouse yet

Lovely people — especially the lady who assisted us. She was patient and very helpful, even though we kept changing our minds.

Very good prices. I’m genuinely surprised by such high quality at such a friendly price.

British style. No mass-produced, hipster clothing made from cheap materials. A shop very much to my taste.
I highly recommend this store. It’s a small shop in the city center, but I left truly satisfied and honestly impressed. I’ve been wearing the jacket I bought for a week now, and it’s fantastic — light, filled with natural down, and feels great to wear.

An excellent shop!!!

Do Not Buy From Bexley

One of the worst interactions I have had with any organization. Bought four pairs of pants in-store after seeing their website loudly trumpet a 30-day return policy, only to realize when I tried to return the items that returns only apply to online purchases. No in-store signs alerting customers to this policy, only a tiny notice on the receipt AFTER you give your credit card.

I get that the joke's on me here and one should ask a store's return policy before a purchase, but hiding behind "the policy is the policy" instead of showing some flexibility really leaves a bad taste in my mouth. Yes the reality is they don't have to do anything and yes Europe's stringent consumer protection laws only apply to online purchases and yes I should speak better French to preemptively ask about a return policy instead of assuming, but pretending their hands are tied when nothing prohibits them from accepting a refund alienates many customers, as online reviews keep reinforcing.

The crux of Bexley's abysmal business model comes from the complete and utter lack of interaction between their physical and online stores. In-store I was told only a faceless Bexley email address could decide whether to make an exception or offer me a credit for the return of the pants, and after that faceless email of course offered a store credit I had to send ELEVEN follow-up emails over the course of ten days before I got a response to get this credit, which of course (when I returned to the physical store to use) discovered could only be used online. No exceptions, no interest in helping out a customer who has spent more time interacting with Bexley than he ever wanted to, end of story, sorry have a nice day. Never mind the environmental damage of shipping pants halfway around the world instead of letting me use a credit you "so graciously" allowed me.

The point of this review is this: Through their actions companies tell you exactly what they think of their customers. Bexley absolutely does not care about theirs. I have spent more godforsaken time visiting Bexley's online and physical stores than I ever wanted to, and you could not pay me to shop there again. Do not buy from this company.