Bianchi Reviews 

It is impossible to contact Bianchi. I bought a (very expensive) Bianchi Oltre RC framekit, and I have follow-up questions. Trying to reach them by phone: There's no phone number anywhere. Trying to reach them via their online form on their website: It's only available in Italian (ok), and once I try to submit, I only get "An error occurred while sending your message. Please try again later." — no matter which browser. It is hard to understand how a company that participates in the Tour de France is this unprofessional online. Please, be reachable to your customers.

I recently purchased a Specialissima Pro Ultegra Di2 from an authorized dealer in Italy. This experience was substandard in several respects, and I refused the delivery of the bike.

The dealer was both incompetent and unprofessional. They engaged in a pattern of harassment and tried to claw back the shipping fee even though PayPal, the payment method I used, prohibits them from doing so.

When I posted my first review regarding this transaction on this page, Bianchi requested additional information from me, which I provided. About a month after providing proof of the transaction and the order number, the review went offline. Alledgedly due to a breach of reviewer guidelines.

I'm not aware of breaching any guidelines. My reviews are all authentic and honest. Despite providing additional information to Bianchi, I have never heard from them. Instead, this information was apparently used to remove my review.

I own another Bianchi, an Axis gravel bike, which served me well. This prompted me to purchase the Specialissima Pro. Unfortunately, seeing how both Bianchi and their Italian dealer behaved towards me and how they take information provided by Trustpilot, but continue to engage in inappropriate conduct, has ended my relationship with this brand.

Bye-bye Bianchi.

Purchased a Bianchi Infinito XE brand new in December 2022. I subsequently decided to upgrade the seatpost to a carbon one. The Bianchi website product parts and accessories is woefully out of date, it took me and the UK Dealer weeks to get a part number and subsequently order. The seatpost came without a seat clamp, took another 8 days and constant badgering to get the part number, I actually got it before the dealer. The whole process has been around 6 weeks and I still don't have the saddle clamp yet although on order. I only hope I never require a spare part due to a failure of any kind. I get the impression that Bianchi could care less about the UK market

Dont buy a bianchi bike.
Spent 3k on a frame, dont expect any support or even a reply to messages once it fails.
cervelo and others offer lifetime frame warranties, not so bianchi