Big PadlockReviews 

477
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction pleasant and easy. The service provided is frequently described as excellent, with many appreciating the straightforward process and the team's willingness to accommodate various needs. The facilities are consistently highlighted as clean, tidy, secure, and easily accessible, ensuring belongings are safe and well-protected. However, some people mentioned issues with access, particularly regarding fob functionality on Sundays, leading to unexpected waiting times. A few other people also felt that the addition of new floors without corresponding lift installations created difficulties for moving heavier items.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, friendly, and efficient... See more

Facilities

Users describe positive interactions with facilities, often highlighting them as secure, clean, and tidy,... See more

Location

Clients share ambiguous opinions on location, with some finding it great and convenient, especially when... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and pleasantness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good service all the way from reservation to storing goods. The staff very very respectful when I needed help following the tragic death of my wife. I would highly reccomend Big Padlock if any persons... See more

Rated 5 out of 5 stars

🚀 Next-Level Service at Big Padlock Wrexham! 🏢🔑 The building may have 2 levels, but Gavin and Rachel’s service is on another one entirely 😃. Super friendly, professional, and always ready to help... See more

Rated 5 out of 5 stars

Very Highly Recommended. My partner and I have been storing items since September 2025 as part of moving house. From the off the experience with the team at Big Padlock - Wirral has been first rate.... See more

Rated 5 out of 5 stars

Carol and Dennis are a credit to the company they demonstrate a strong work.ethic and positive attitude and a genuine commitment to delivering high standards and a personal touch to each client. They... See more


Company details

  1. Self-Storage Facility
  2. Container Service
  3. Moving Supply Store
  4. Packaging Store
  5. Storage Facility
  6. Warehouse

Written by the company

Big Padlock offers a secure self storage solution without any long-term commitment. Confidential & secure, we provide cost effective storage for home, business or leisure. Storage units available in Cardiff, Aberdare, Ayr, Huyton, Halifax, Liverpool, Wirral & Wrexham.


Contact info

4.9

Excellent

TrustScore 5 out of 5

477 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(477)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent staff

As is so often the case, it is the staff that makes a place and Dennis is a star - taking all the time needed to fully explain the ins and outs of the facility and setting up the new account with practiced aplomb.

June 24, 2026
Rated 5 out of 5 stars

Very Highly Recommended.

Very Highly Recommended.
My partner and I have been storing items since September 2025 as part of moving house. From the off the experience with the team at Big Padlock - Wirral has been first rate. A really friendly team too. Most notably, when we required a larger unit, the team took the trouble to call us when on holiday in Malta so that we did not miss out given the heavy demand for larger units.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Carol and Dennis are a credit to the…

Carol and Dennis are a credit to the company they demonstrate a strong work.ethic and positive attitude and a genuine commitment to delivering high standards and a personal touch to each client. They are reliable and organised and always greet you with a smile and nothing is ever too much trouble. Well done guys going to.miss you 👏

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely 💯 for the offset

Absolutely 💯 for the offset. Easy pleasant set up.. so kind helpful even stayed late one night as I left my keys and wldnt have made closing time much appreciated.. Kevin.. him and Annaljze went out way to assist n make things easy any way they cld.. if we need storage I wldnt go anywhere else.. Best storage ever.. easy safe access and plenty camera so stuff is locked and safe n alarmed easy access 12 hrs a day 7 days a week brilliant guys keep up the good work.. all best lynn Bonnes

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

We needed a short-term hire, and the experience was fuss-free and friendly, and the fees were transparent and fair. Access was great and the unit was dry and secure. Not much more to say. Excellent.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great staff

I recently had a unit at big padlock in huyton and have to say it was absolutely amazing service from carol,
From start to finish she made everything so smooth.
Moving house is stressful but this made it so much easier, cannot recommend this place enough.
Great service from the staff there
Will use again if i ever need storage.
5 star all day

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Huyton Branch

The staff within the Huyton branch are fantastic, both Dennis and Carol are credit to the company, always friendly and happy to help . Safe, secure, clean and tidy as always.

March 3, 2026

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