BIKER-BOARDER Reviews 

Easy purchase and fast delivery. Safe and secure payment. The bike came almost completely mounted and there was just some easy parts left.

Ordered Specialized Epic Evo. Crashed bike on the first km's because both brakes were full of air. Brakes needed a proper bleed. I crashed pretty hard and could have been worse. New bike should not need to go to a bike shop to be safe and work properly. Contacted Biker-boarder. No response whatsoever. I had costs for maintenance, and bandages for about a week.

From the time that I bought my bike to others items that I have bought here the service has been GREAT. Shipment tracking is provided. This is my go to place if I need something.

Amazing , quick service! Great support and communication. High product quality! Fully recommending that shop! great deals

I ordered some Oakley googles whilst travelling in Europe. They were delivered quickly to my hotel in Austria, we great value, and were packaged well.

On December 15th, I purchased a bicycle that was supposedly in stock with an estimated delivery time of 5 to 8 business days, intending to use it during my Christmas holidays. It wasn't until I reached out to ask about the delay that I was told it wouldn't even be shipped until January 8th.
Resigned, I decided to wait, but by January 13th, the item still hadn't been sent. At that point, I requested a cancellation. They claimed the package was already on its way and that they would intercept and return it. Since the package never even reached my city, I requested an immediate refund, but they insisted they wouldn't process it until they received the bike back. This makes no sense—they don't need to inspect anything because the package never even touched my hands.
The communication has been terrible; they provide no information and ignore many of my emails. As of today, I am still without the bike and my money, and I've had to open a dispute through PayPal. Finally, on January 30th—45 days later—they issued the refund. I will never shop at this store again, and I will stop recommending them. A total disappointment."

great shop with great prices - delivered my skis in top condition, with bindings mounted in the right place...
star taken down for delivery and communication. if you need gear urgently, they take much longer than they said to despatch goods- give extra week or two on what they say (ordered 22nd of Dec, received on 10th of Jan)

I am tracking ski's price for few weeks in this store. Idealo.de shows different price, item on site has different and item in cart hase different price. I asked via Custormer Support for price and shipping method. Contact with them is useless.
response is without any professionalism.

Super slow delivery.

I had shopped around for quite sometime looking for a new bicycle. I looked at the offers from BIKE-BOARDER and the prices were better than the other sites that I had checked. I ended up buying the Specialized Diverge E5 cast blue metallic/sea foam 58 cm. The bicycle is fantastic.

International costumer from Italy.

It's real!
The price for the bike was the best one in EU, i found the advertise casually and I'm really happy for what i bought.

The Package and built for the bike was fine and accurate, I saw professional attention at this type of service.

My advice to the company is to invest more on social media comunication, is impossible to have an answer from them on this type of channel like facebook and instagram. At the first I was a little worried about buy from them.

The assistence via email is good, so if you need something ask to them with the assistence area of their website.

Another advice is to give the opportunity to see the website in english, translating with google is good but sometimes doesn't translate properly.

The last thing is the time of waiting the bike, it lasts 16 days. I reccomend more attention in giving information because I didn't receive any email from the company that takes the bike for the shipping and I was a little worried.

This is my humble opinion for a shop that has the potentisl to became one of the best in Europe.

Thanks

I ordered two cannondale cx bikes nad paied with bank transfer, the shop received my payment. The next day I cancelled the order (9th of July), since then I got no money return, I got several e-mails stating that the transfer was made back to my bank account (on the 17.07). After I asked for the transfer confirmation I got e-mail informing me about some bank problems with the "bank interface" (on the 22.07). I asked again for the confirmation of the transfer but with no reply till this day (29.07). Very poor customer service, I am shocked about lack of information.

Professional service, punctual delivery. Extremely difficult to catch by phone.

I am very happy with a purchase. bike arrived in perfect condition. Delivery time from day of purchase to receiving a bike was 15 days. I would prefer different delivery company where i can track Package more precisely. Other than that, everything went smoothly.

In stock at the right price, delivery ok.

Excellent service and fantastic bike!

I recently purchased a Cube Kathmandu Hybrid, and I am extremely satisfied with the entire process. The shipping to the Netherlands was perfectly organized. I received clear and regular updates about the status of my order, which gave me a lot of confidence.

Upon arrival, the bike had been thoroughly inspected before shipping, which I greatly appreciate. The fact that so much care was taken shows that the seller truly values quality and customer satisfaction.

The bike itself is an excellent choice comfortable, sturdy, and perfect for both long rides and daily use. I wholeheartedly recommend both the bike and the Bike boarder service!

Ordered Santa cruz Hightower with Fox fork to Sweden, got one with Rock shox instead. On top of that there was a lot of oil on the frame around the rear shock, perhaps it has leaked. Better spend some more money but get your bike from a reputable bike store.

I contacted them about purchasing a bike to Portugal that has 6% of VAT for new bikes. The answer was that the price remains the same, no matter what VAT I have in my country. Most of the other shops inside the EU respect these laws. Dont know what's happening here.

Perfect buying experience from France.
Customer service has always well answered. And bike was sent in a great package and quickly 👍.
Highly recommended 👌

Best prise for long time. (Scalpel carbon 2023)
The package was well packed and bike was delivered without damage.
But i have bad experience with zero communication from emons delivery company. I was my secound deal with same result = 0 email, 0 sms, tracking number didn't function on their web. So first contact was 1h before delivery!