Billit Reviews 

I had an issue with my Billit account and the KBC Boostpack for R&V BV, and at first the situation was quite confusing for me. I received different explanations and I was not sure what I needed to do.

Then Sabine from Billit support helped me, and I am very grateful for her assistance. She took the time to check everything carefully, explained the situation clearly, and gave me a solution that I could understand and trust.

She helped me with R&V BV, confirmed the correct date, and made sure the transition to the free KBC Boostpack would be handled properly. Her communication was clear, patient, kind, and professional.

I would like to thank the Billit support team, but especially Sabine, because she was the person who really helped me and gave me confidence that everything would be solved correctly.

Thank you very much, Sabine, for your help, patience, and excellent support.

trying to send a PEPPOL invoice.

the amount of verification needed was aggravating but I supposed that is for security reasons.

the main issue I had is badly designed system.
I am a sole owner of the company (freelance). the entity is same as my own name and I have verified my identity.

however, the system doesnt recognize me as a legal rep.
I have tried dozens of times but it seems to be an error loop.

this is compunded by the absolutely useless support.
it is one of the most incompetent and insulting support experiences I have had actually.

one line reply citing the issue I had already known, and after my near instant replies and a document sent - no response. zero.

this is an abysmal service and I recommend staying well away. for a b2b service it´s shocking how bad and unprofessional this experience was.

Bill it now website portal is a disaster I could not determine if and what bank account was used to fund my policy online and could confirm what was the paying account they want to charge me$35 if the check bounces So no way to confirm which account yet they want to charge you for insufficient funds It took an hour to get through by phone

If you are willing to wait 1min for a simple page to load or 20 min for your invoices to be uploaded this is the application for you...

We as professional's do not have that kind of time to wait.

Please fix this issue which has been going on for months!

Absolute horror. Customer service is unreachable, pricing info is unclear and communication is a mess.

We have been trying to integrate Billit’s API for electronic invoicing since January. Our goal was very simple: complete a basic test submission through the Sandbox environment.

We are now at the end of February, and the integration is still not working.

We repeatedly encountered license-related errors (InvalidOrExpiredLicense), despite having an active and renewed subscription. The Sandbox and production environments are completely separated, which is understandable from a technical standpoint, but the configuration process is unclear and poorly documented.

The main issue, however, is support.

It took almost a month to receive a response to our ticket. When the response finally arrived, it did not address the actual questions raised. Even worse, the ticket was closed before we had the opportunity to reply or provide additional details.

The online documentation is often superficial and lacks practical, step-by-step clarity for developers. For a company offering API-based financial services, this level of developer experience is disappointing.

What should have been a straightforward integration turned into a time-consuming and frustrating process that delayed our roadmap significantly.

At this stage, the service does not match the expectations one would reasonably have for a paid electronic invoicing provider.

**Update:**

Following my previous review, Billit’s support team contacted me promptly by email and phone, which I appreciated.

During the discussion, an alternative technical approach was suggested. However, after carefully evaluating the overall experience of the past weeks, including documentation clarity, integration complexity, and the time invested in the process, we have decided not to proceed further with the collaboration.

This decision reflects our internal priorities and the need for a predictable and streamlined integration path moving forward.

We thank the team for their follow-up.

Pick another platform. The platform “works” there’s a massive amount of quirks and potential improvement but nowhere to address those. What’s worse, i have been unable to finish my end of year book keeping due to an issue i created a ticket for. That ticket has now remained unanswered a month. Not even a first line support answer, just not a single acknowledgement anyone cares, so although they might have a working platform, they don’t care about their customers. And don’t give me the excuse about new customers and being overloaded due to it. As a business you could have anticipated this and hired accordingly upfront. Instead you choose the cheap way out and hire after and screw your customers over. We are almost halfway into February and my 2025 bookkeeping is still not done, I’ll be paying fines due to this

"Edit on 17/02 after the answer from Billit"

Thanks but no thanks, if posting a negative review online is the only way to get an issue solved that only makes things worse. What a horrible way to do business, score changed from 2 to 1 based on this answer. Just fix your support department and fix everyone's issues including mine. Maybe start with ticket severity levels as a start, my ticket is a "system unusable" ticket but there is no way to prioritize it, it get's handled with the same priority as someone with a simple question or minor issue.

EDIT: After the review below they suddenly answered quickly. There is no warning a ticket can take up to days to fix or just a standard message, you just hear nothing. Not from anybody, not from tickets, from email, nothing. But shortly after the review, they answered the ticket, but now the best part:

If you need some verification done. You can get a ''fast pass'' for 350,- (!!!) to have it done early. This is madness. Especially when it doesn't seem mandatory at other companies or is a 10 minute fix.

Maybe get the people who answer these reviews so quickly to do the customer service. So atleast the clients get notified.

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''Peppol ready from day one'' Not even close.

I needed to send some Peppol registered invoices. It was quite the process to get everything going but okay. But it seems impossible to get the verifications.

After making a ticket, no response.
E-mailing the sales guy, no response.
Making 2 days later another ticket, no response.
Calling them today, you get some pre-recorded call you have to wait.

As a business owner we want to act fast. Especially with invoices, but 5 days without an answer or call back is crazy.

Found another company delivering te same service, 10 minutes later the Peppol invoice was out. crazy.

I have been a paying customer of two companies for two years!

Since January:
- Importing and processing documents takes up to SEVEN hours!

- Five outstanding questions in the support request for 26 days! TWENTY-SIX DAYS!!!

- No feedback received whatsoever!!!! No answer!
The only way to contact is by using the helpdesk???? Which is broken...

THIS IS TERRIBLE!

Now I'm forced to make this type of BELOW standard complaint-review in order to get any reaction????

Thank you very much Billit!

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Ha! If there is time to reply publicly on Trustpilot, there should also be time to address open support tickets. Focusing on resolving those tickets would be the most constructive way forward. Again, at present, Billit is not acting correctly in this respect.

Referring to “sector-wide pressure” does not explain the lack of communication. If the sector is acting bad, you mean it is justified Billit is acting bad. That's childs'-logic! If service levels were materially affected, an official notice or general customer communication should have been sent. That did not happen. You refer to communication: Communication is two-way, and currently there is no reply, no assistance, and no alternative communication from Billit or provided (!!) by Billit.

Regarding Peppol: publicly available uptime reporting shows no significant Peppol network downtime in the period mentioned. Peppol functions as a transport layer; delays typically arise upstream during invoice preparation, validation, or submission within the software or access-point implementation. Billit acts as this on-ramp to Peppol, and the issues observed indicate congestion or malfunction at your level rather than at the Peppol network itself.

I remain open to resolving this matter (because I'm stuck with you for the moment), but that requires timely, substantive responses via "support" > not general statements after the fact.

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>>>> 36 days to get an answer! Pwiieeeeeewww

I hope the service will improve soon.... and this without any predicatable Belgian "Telentiaanse or Fluviusiaanse doorfacturatie".

Thank you, Andreea for your help:)

I had a great experience with Andrea who assisted me my verification process. She was very helpful and quick to respond to my questions!

The Customer Service don't exist. I've send them like 7 followups and still nothing. There is only automatic comment: "Your message was sent succesfully! One of our employees will contact you as soon as possible. Please be aware that this is a ticketing system and not a chat."

Non existent customer support. It’s been 8 days since my request. Still no one responded to me in regards to urgent matter.

After a bt of digging, it looks like the platform is compromised by malicious javascript. I’d proceed very cautiously.

If considering, do yourself a favour and ignor this platform altogether.

It's very fair priced and easy to use! Just loving it!!

Sana was exceptionally helpful with my question. I have rarely received such personal and helpful customer support. Sana went above and beyond and I really appreciate the help she gave me.