Frisbii Reviews 

The feedback in this review is about Billwerks Woocommerce plugin and the team that supports it.

In March 2023, we started evaluating Billwerk as a new payment gateway for our existing webshop because they offered so many more international payment methods than our existing gateway at the time. The onboarding went great and with good support, even though the onboarding to PPRO (their subcontractor that actually handles many of the payment methods) took over 6 weeks. During this time, we did not use Billwerk as our payment gateway because we wanted to wait for PPRO to come through before getting into the technical details.

In early May, we started to actually look at Billwerk's Wordpress/Woocommerce plugin and realized that there were several issues. While we were trying to figure these out on our own, version 1.7.2 of their plugin was released and immediately broke our test site due to a compilation error. We emailed their support team and received no response for two days. When we called them, we finally got a supporter who couldn't really help us, but asked us to send another email. We sent another email with all our concerns, filed bug reports on wordpress.org and on github.com, but received no response that would have included a workaround, a temporary solution, anything useful... Using Billwerk with a live shop in this situation would likely have mean't unsupported downtime, which we find totally unacceptable.

And even though some of these issues were fixed in subsequent bugfix releases, no one ever followed up with us. No one ever responded to our issues on wordpress.org or github.com.

Final note: In late July, after paying for their services for 5 months without even using them once (and never even complaining about that), we finally gave up and dropped Billwerk altogether.
For what it's worth, they canceled our account within 24 hours. Cynically enough, they got that down, at least.

Our favorite response from the support team in one of our phone calls: "We have 5000 customers, we can't respond to every problem."

Our favorite response from the sales team in one of our phone calls: "Well, this isn't our fault, Woocommerce is really unrealiable. You should migrate your whole shop to Billwerk!".

I really don't have a lot of praise for Billwerk at this point and give 2 stars because their backend seems to work well and their support works well during the on- and off-boarding process.

Excellent technical support! I had trouble getting a payment method to work and reached out to support and got a clear reply within 10 minutes which solved my issue on a busy day like Black Friday. Thanks again Niklas!

Dear Reepay Support and Martin (customer service) Thank you so much for fixing the bug. I really appreciate your help in getting it fixed quickly (faster then Mr. Flashs speed of running). Thank you for being so empathetic and taking care of the issue. It means a lot to me that you were able to help us out. Thank you again for all your help and the exceptional customer service.

Thank you, your consultations helped me a lot! :)

We have with great ease used Reepay for our payment portal. Their approach to customer service is exceptional and as our contact person was a young guy from the UK called Sam we have written our experience in English for his benefit. Highly recommend company.

Great documentation, easy to integrate with. Their customer support is one of the best and will allways help you.

excellent pre-sales support and detailed description of what the Billwerk support and offers of services.

World-class service! I'm building a classic webshop and here I will, of course, need a payment solution.
Markus from Reepay has helped us with a solution that suits us perfectly. That being said, he even offered to set everything up for me! I'm simply speechless about your service level! I can highly recommend Reepay to other people that are looking for a payment gateway for their webshop!

They've got wonder prices and a very helpful support

I must say I am impressed! :) Great support and easy to access their staff by chat. And their fees are absolutely okej

Very intuitive system supplied with top class service and web based intro with highly skilled and service minded personel.

Specially a big thanks to Mikael Carlsen for a extra ordinary effort to assist with bringning the system live in record time :)

Can only recommend Reepay and praise their ability as well as flexibility to assist :)

I used to create all my invoices via MS office for my Social Media business. I have about 50 clients who pay a fixed monthly fee for my freelance services. Quickly I realized my administration process was not optimized at all. Therefore I started doing my research for the best solution for my business.

After comparing plenty of services, I discovered the Reepay platform. Their solution is simple, user friendly and a chat-service support. Best of all, they are so much cheaper than the competitors on the market (competitors make you pay for features you do not need).

I had to add my customers onto the Reepay platform, and now they are being billed automatically every month. My clients receive an automatic invoice whenever they are being charged. This allows me to scale my business even more, without being bothered by all the administration.

They are young team, meaning they implement tons of new cool features.

Thank you for helping me grow my business!