Billybets Reviews 

Have not given me my 300% bonus and are refusing to refund my real money and now not responding Don't trust these scammers. Had a similar incident with another company last night in regards to a 555% bonus they responded quickly and resolved the issue within 10 seconds. This company is deceptively lying .

Since 24/08/2026 billybets has kept my withdrawal on pending for now reason whatsoever. Just 91 usd withdrawal. I have complained to the live support more than 6 times as at today. They keep telling me same stories that they have forward my complaint to the financial department, nothing is resolved about my withdrawal till date. Very unfortunate & frustrating bet.

I have been paid.

Updating my review, I have now received payment, it had appeared that my withdrawal method via bank transfer kept declining due to myself putting in the wrong formatt, I am going to give them 4 stars for trying to help process the payment, my only advice is the support person Gary was telling me I was not VIP enough to esculate the issue, while in the background the team were trying to resolve the issue. He failed all attempts to prevent me from getting the help to process it. He has cost a star on this review. All in all my sister has passed away today and that withdrawal had just come in time. Thank you Billy Bets team for making it happen.

I am writing to follow up regarding my outstanding responsible gambling complaint.

It has now been over six weeks since I first raised this matter and almost three weeks since submitting my formal complaint. During that time, BillyBets has repeatedly stated publicly that my responsible gambling concerns are being reviewed separately from the refund decision, that further case-specific information would be provided by email, and that requests for account records, licensing information and operator details should be submitted through my registered email address.

I have complied with those instructions. However, despite multiple emails, I have still not received a substantive response.

Instead, BillyBets has continued to provide updates publicly on Trustpilot while failing to address the same issues directly with me by email. That is not an acceptable way to handle a formal complaint concerning responsible gambling.

I therefore require a substantive written response addressing the matters I have raised, including:

The legal entity operating my account, the gambling licence under which it was operated and the relevant licensing authority.
Whether the April VIP communication was reviewed as part of your investigation and, if so, how it was assessed.
Copies of the records relating to my account, including responsible gambling records, VIP communications, live chat transcripts, Telegram communications and internal account notes that form part of your investigation.
BillyBets’ final position on my responsible gambling complaint, separate from the refund decision already communicated.
If BillyBets considers its investigation complete, please treat this email as a request for your final written response. If the investigation is not complete, please provide a clear timeframe for when I will receive that response.

I have made every effort to resolve this matter directly with BillyBets. If I do not receive a substantive response within 7 days, I will consider that I have exhausted the internal complaints process and will consider pursuing the matter through the appropriate external channels.

If I could give less than one star I would. Not a reliable venue, I won and received my winnings and then they closed my account and will not tell me why. Is it because I won?

Again and again and again @Billybets

Your reply is just another Auto reply :

John, we acknowledge that you remain dissatisfied with the outcome and the explanation previously provided. Your case has been reviewed, the account has been closed, and the disputed withdrawal was declined. The decision remains unchanged.

As this matter concerns private account information, further details cannot be discussed on a public platform. Any additional correspondence should be submitted from the email address registered to your account so it can be reviewed within the existing case.

Kind regards,
BillyBets Team

And again I am will stress that , you say it’s a private matter to discuss privately, I have contacted you privately several times and absolutely nothing back from you. This is a public matter as you are deceiving the public, feeding them lie after lie and all you want is their money.
You stole €4300 from me, a 100% genuine football bet that I won and tell me I committed fraud and therefore will keep my winnings. Total scammers you lot are. People stay away from this scam site , they are not registered and they are also not legitimate, they will keep your money and cast you aside like a piece of dirt

I am submitting this as a formal complaint regarding the way BillyBets handled my repeated requests for help.

On 6 July 2026, I contacted your customer support several times because I was experiencing a serious gambling addiction. I repeatedly asked your staff to apply responsible gambling measures or any available restrictions to my account to prevent me from gambling away my active balance of approximately €30,000. I contacted your support through live chat more than eight times and also by email. I have retained screenshots and records of every conversation.

Each time, I was told that you could not help me.

Between 6 July 2026 and 8 July 2026, I lost approximately €50,000. I firmly believe that these losses could have been prevented, or at least significantly reduced, had you responded appropriately to my repeated requests for assistance and implemented responsible gambling measures when I first asked for help.

The consequences have been devastating. I have a three-month-old baby, and I have barely slept for the past three days. BillyBets has not only caused me a financial loss of €50,000 but has also severely affected my mental well-being and my family life.

I have already consulted a lawyer and am preparing legal action against BillyBets and the company operating this casino. Although your casino may not hold an EU licence, I have successfully identified the company behind your operation, and my legal representative will handle the matter from this point forward.

I sincerely hope you will take this complaint seriously, contact me by email without delay, and make a genuine effort to resolve this matter fairly. If you fail to do so, I will pursue all available legal remedies and report this matter to the relevant authorities and regulatory bodies. I also reserve the right to make my experience public so that other players are aware of how my requests for help were handled.

I look forward to your prompt response.

I wish to give 0 stars cause y'all deserve a fat nothing. I just joined on this site recently and got my account closed for no reason. I just logged on and to my shock I found out my account was closed for some reason I don't even understand I did nothing wrong and I got no explanation to why . I don't gamble much for 1. I played some bonus games here and there I didn't get the chance to play or fully enjoy the site . I was hoping I could deposit and try out with real money but it's too bad . I'll take my money and go somewhere else blocking me does nothing. Whatever though have it your way.

These guys are fake! They canceled my account with balance around €4000! Since January im waiting, nothing is going on! Going to sue them! Do not play with them! Fake!Fake!

Multiple requests to close account without any help. Withdrawal process extremely slow. Terrible site for responsible gaming. GREEDY stay away.
Update. I request a close saying I have a gambling addiction and they reply with “we don’t want to see you go and As a token of our appreciation, we’d be happy to offer you a special bonus if you decide to continue playing with us - 80 Cad cash bonus” WOW like they care.

$155 cashback on $4500 losses vip manager jack is the worst in the business and payout times are over a week steer clear I lost slot but I learnt my lesson do not go near them

Billybets is a great casino to go to with a sleek design and smooth gameplay. The customer support is next level with prompt informative answers.

BillyBets continues to avoid the most important question.

My account was permanently closed on 20 November 2025, and I have the email from BillyBets confirming this.

Despite that, the account later became accessible again and I was able to deposit:

21 February 2026: 25 EUR, 35 EUR, 35 EUR
22 February 2026: 20 EUR, 20 EUR, 23 EUR
23 February 2026: 30 EUR, 28 EUR

Total: 216 EUR

For weeks, I have been asking a very simple question:

Why was a permanently self-excluded account reopened?

To this day, BillyBets has provided:

No explanation
No accountability
No win/loss statement
No real response to the evidence submitted

Instead, I keep receiving template replies about bonuses, terms and conditions, and internal reviews that completely ignore the actual issue.

I have provided documentation, including the account closure confirmation and transaction records. None of it has been properly addressed.

The case is now with a lawyer, Casino Guru has been contacted, and the entire communication has been documented.

At this point, I am simply looking for transparency and answers. Unfortunately, BillyBets appears more interested in repeating the same responses than explaining what actually happened.

One of the most frustrating customer support experiences I have ever had.

This Casino is the worst Scam I ever saw.
I asked Them literally 10 times on email to close my account.
Not a single help from there side.
Just after 2 months of bad communication they closed it.
Be careful with this casino, they also don’t pay out.

Horrible horrible scam of a site. Signed up and deposited money. Avoided accepting any bonuses for obvious reasons. Win 1750. Try to withdraw they say I’m only allowed to withdraw 500 a week and 700 a month bc I’m a “low level” player.

Gamble to raise my level. Try to withdraw 1000 remaining of my 1750. They say they need 96 hrs to verify it. Whatever. 96 hrs passes and it’s now the next weekend. No helpful response or action from help line.

Accidentally cancel withdrawal bc site prompts me to cancel it. Now apparently I have To wait another 96 hrs bc this is a “new withdrawal”

96 hrs passed again. No action. Message help line again “we are trying”.

No you are not. You’re illegally withholding winnings in hopes that I continue To gamble it on your site and lose it.

The most unprofessional scammy shit in the years I’ve been playing online sites.

DO NOT USE THIS SITE. THEY SHOULD HAVE A CLASS ACTION PLACED ON THEM FOR HOW THEY HANDLE THEIR SITE.

Don’t use this casino at all they don’t want to paying out the money first time they said that I didn’t use the same method haha which i did then they said i have to wait that it will take 36 hrs after 96 hrs and still nothing if u ask for lodgement reference u have to email them which they dont respond so i emailed them and to close my account and even that didnt happen for your safety don’t use this casino

BillyBets allowed me to continue gambling after I had requested self-exclusion due to gambling addiction.

Not only did they fail to block my account, but they also continued sending me promotional offers to gamble.

As a result, I lost €2,000.

I have contacted them multiple times requesting a refund and explanation, but they have not responded at all.

This is a serious breach of responsible gambling policies and player protection.

I strongly advise others to avoid this platform

I’ve tried to withdraw my 90€ and support said that I’ll need to wait 96 hours to it be processed. I’ve waited that time and suprisingly in the night that withdraw request was CANCELLED!???
I’ve contacted live support immediatly and they said ”you have cancelled it by yourself”. WHAT AN ACTUAL !????

I’ve not cancelled it by myself. This site is 100% scamming. DO NOT DEPOSIT ON THIS SITE!

Never play here . Had a pending withdraw for over days . Level 3 on the vip no respons at all . I will save you for your money and waiste of time if you play here. Asked to get the account closed permanent for over 2 weeks several emails. Scammer casino should never have existed

Tried to withdrawal 500€ 2 times, both times it got canceled after 4 days and customer service blamed me for canceling it, even tho im trying to get the money on my bank account. Customer service was really slow with answering and looked like they dont care about the issue. In the end, the guy or a girl named "sandra" just left the chat and left me hanging.

Funny thing is that withdrawal gets canceled after 4 days, what is this websites "manual withdrawal processing time", so it is really really obv that the canceling happends from their side, and not my side. In my opinion there is few options here: either this casino site does not have the money to pay me, and they do this kind of delays until people lose money to this website, or then they have a huge techincal error.

Worst website i have ever placed bets, to be honest. Getting blamed for something i have not done. If you are reading this, you dont want to play on website like this.