Bilstein Reviews 

Again , a one star review for Bilstein is insulting to one star companies,just an absolutely miserable experience with yet another execrable company, it seems inescapable , and impossible to find a company with anything approaching integrity. In early July, I tried to buy 4 Bilstein shocks/struts. Only 3 were delivered, the 4th was on “back order” .no big deal I thought , I’ll find it somewhere else,…only problem is there aren’t any to be found anywhere . I tried to buy them from 4 retailers that took my money only to say “ it’s back ordered” weeks later. This should be illegal , if a business doesn’t have a product , they should have to notify the customer that they don’t actually have the product to sell and that they’re taking the money and not delivering the product. But I digress. I called Bilstein, many times,the numerous customer service reps I talked to knew nothing about the situation . I asked the vendors that took my money and was told it would be Aug,then Sept, then Oct, now Dec, If you believe that ,anybody have a bridge they want to sell? Last week, I called a local company that Bilstein told me was going to be one of the 1st companies to receive this part.They said they had a shipment but hadn’t unpacked it yet, but they’d know by the next day.I said Id call back tomorrow, which I did .I told them I’d been dealing with this for several months and what had happened to me. They straight up lied to me,told me they had it and I placed my order for the 5th time. Then I got a phone call while I was out of town and out of cell service telling me they made a mistake and don’t have the part .I called Bilstein again and talked to a customer service rep,they put me on hold ,after 15 mins, I hung up and called back,the new customer service rep didn’t like my attitude and threatened to hang up the phone, I ended the call and then the 1st rep called me back.She was nice and as helpful as much as someone that can’t help you could be,at least she tried and said she’d look into it deeper .
Unless you want to keep having your money being used as a loan to prop up a business that has zero intention of actually providing the item you bought , don’t ever do business with Bilstein or any of their subsidiaries.

Still waiting on my customer service call back when I'm next in line from 10 days ago. Suspension system identified on their website and every vendor's website as fitting my make and model patently DOES NOT. Now that I'm this far in it's obvious in the product photos it won't work. It is for a different vehicle but no one will admit it or fix it. My vendor purchased from another vendor. Neither seems able to connect with Bilstein either. So it's full on evasion or asinine statements that it "should" fit but not a solitary solution offered. I even sent them photos of the correct parts (obvious in an install series for the exact same vehicle) versus the ones they sent plus photographs the vehicles and how what they sent doesn't and can't work. For what it's worth ChatGTP fully agrees it's wrong and for some other variant. As for the instructions and other written material sent...designed to cover a million systems and still utterly worthless. With a company like this I don't care if the product is first rate (which of course I can't confirm or deny since it doesn't fit). I'll shop elsewhere.