bipicar.com Reviews 

We rented an car for a 9 month period. On booking everything looked ok, I took the excess 300 euro option for insurance. Car was fine, returned it after 9 months with a couple of small parking grazes on front right and rear.
Then the downside. Turned out the 300 euros excess is PER PANEL of the car. So my excess was potentially 13 panels at 300 euros. 3900 euros. This was not clear when booking. My parking grazes were charged at 751.86. My deposit was 500 so that went. Plus an extra 251.86.
BEWARE the small print on BIPI.

Have had a BIPI car UK from December 2024 until June 2026. Vehicle was good and delivered as expected, BUT....

Avoid at all costs:

They are pushy to sell you the hire but once you are in, they have your money and are reluctant to return it

On returning the vehicle, I was sat in a car park with nobody at the company answering the phone to give me any update as to how I should contact the driver.

After returning the vehicle, it is now nearly 4 weeks later: they still hold my full month's payment of deposit. They have not given me any feedback on the status of the vehicle condition (driver who collected stated it was pristine) whereas other companies have emailed within a week to update & confirm satisfactory return.

They are not answering the phone - recurrent tries to make contact daily. They request an email query - there is no response to my emails sent daily.

I have now had to threaten them with small claims court and I still have not had communication. I want my nearly £800 deposit returning and have no idea what to do next as they appear to be elusive.

DO NOT USE THIS COMPANY

Edit after response from Bipi: they ask me to contact customer service! What is the point?? I am contacting them daily and they don’t answer my calls or respond to emails. Disgraceful

Disgrace of a company DO NOT USE!!!! I could go on forever about how poor their service really is, down to their customer care teams, garages, lies and rudeness to their customers with no clear communication at all! Was meant to get money off this month as compensation for your poor performance last month but yet again you show me just how shit you really are by taking the full amount out of my bank account. Cannot wait to come out of this contract in January. Wish I never signed up! Definitely DO NOT RECOMMEND!

I see others have experienced lack of communication recently.... I had a good experience with Bipi for the first 18 months of my 2 year leased vehicle, however the final six months were horrendous when trying to contact their teams. I was looking at options of staying on as a customer with a different car but had no correspondence from them when asking about new deals. When they did reply back months after the fact I was due to hand the vehicle back, this took over two weeks to diarise with their team. When the vehicle was collected (in immaculate condition) I waited two months to receive the receipt of the vehicle being returned, despite numerous calls and emails to their various teams. Once the final report was collated, I was sent an odd looking photo of a small crack in the windscreen. I replied back to the email asking for photos of the vehicle when it was collected as the crack was certainly not there when it was under my ownership. I received zero correspondence again.... but the great news is that the decided to pass my details onto a collections agency for the outstanding balance of the 'damage'. I reluctantly paid the bill and have still yet to receive the photo of the vehicle taken on collection nor a response... Terrible.
If they've removed the customer service from the UK, at least have an email auto response on their email address's so that customers can contact accordingly.

Excellent treatment

The car delivery was friendly, really kind attention from Alberto in Coslada

I wrote you about car maintenance. I called you on Monday, wrote a few emails, and now on Friday, and still no answer.

I called just now, 19.06.2026 - BIPI says that today I will receive an email about maintenance. Lets see )

It would appear I’m in a similar situation to others - given the negative reviews are recent. The premium you pay is supposed to cover mot, service, maintenance and recovery. They left me to pay the bill to have my tyre repaired at the roadside, I had no choice as I was stranded and you only get these rubbish inflation kits now there was no spare tyre. Left me to pay £215. I’ve had the car 16 months and it has never been serviced or had its first MOT.
I have submitted a complaint then emailed the following day and not a single response but continue to bill me. Their communication is awful they are super abrupt and rude on the phone, they make you feel like an inconvenience. Worst car company I’ve ever dealt with.

Terrible customer service. I am disabled and have been left with no car and not even an update for the last 7 days.

I depend on my car for daily life from going to the shops to get food and drink, to going to work which i have not been able to do due to the lack of empathy from bipi car.

I am due to go on holiday next week the only holiday I have and if u do not have a car I will not be able to go. Through no fault of my own. I have spent over 800 euro on taxis and no one a bipi car cares.

The worse experience I have ever had. No communication, no updates, no empathy, no coursety they have also breached their own contract as I should have been given a replacement car within 72 hours. It's now been 8 days I still don't know what is wrong with the car or when I can expect to get it back.

Sort it out bipi car terrible service from along standing Customer

Updating this review as got another standard template response telling me to contact customer service. I have!!!! 10 times over the last 7 days, the lady I spoke to yesterday just hung up on me. Why do I need to do all the rining around???????? I need a call back today, I have following complaints procedure and nothing. Service is getting worse and your template to this review does not help either. Sort it out!!!

Have been using this car services for past 3 years and overall they have been great. Only issue was not getting the car I chose from the list. They gave me a car that was similar. But the ground team are very supportive and the online team do a great job as well. Highly recommend this company for long term car.

Avoid at all costs

Car was returned with no damage a small amount of dirt inside car, charged me over £1000. 27 days after car was returned.

No evidence provided of damage and correspondence was limited. Avoid Avoid Avoid

When you have a problem with this company they will respond giving the same standard customer service number that gets you nowhere. We have a car that we have been trying to return for weeks. They turned it off, told us we need to return it, and then ghost us for weeks on where to go, how to return it (since they bricked it remotely) and keep relentlessly trying to bill us. I assume they are about to go bankrupt because they are outright just scamming customers and don't even want their cars back. Less inventory for the creditors to have to sell! So please, please don't rent from them. If they are happy to brick their cars, make customers keep them, and just keep draining their bank accounts, in my opinion we about to see their 'going into administration' news in the headlines soon.

Absolute scammers!!!! BE very very careful. We paid a deposit for our car 5 and a half years ago. It was for a long term hire and the deposit was well over €1,000! We recently terminated the contract. Despite having changed our account for the monthly payments for 5 years, and we reminding them to make the refund to the updated account details, they sent it to the old account which no longer exisits. Now they are telling us they cannot refund the deposit to any other account, other than the one we paid from. Absolutely bullshit. So they could take money from our new account for 5 years but not refund to the same ???? We will be reporting you to the Ayuntamiento as well as the EU Consumer Rights Centre! A very dishonest business!
@bipicar.com was the department who told us to sort it ourselves! They were the one who told us that you could not refund to the account that you had been taking money from all these years. Unbelievable. This is ILLEGAL! We will be reporting you to both the EU Consumer Centre as well as OMIC and the Junta de Andalucia. We have been very patient waiting since 7 April. First you wanted to charge us extra mileage even though it was in our agreement ( WRITTEN ) that our unused mileage was transferred. Then you took your time refunding to an account that has been closed despite the fact that we had REMINDED you to refund to the correct account, details of which you had on file for years.

Worst company ever. Logged a complaint 6 months ago left lots off emails. I've rang customer service and I get told the same answer it will be sorted.. I am now in the position to change cars as I've had it six months and told today it's not possible as they have no cars available due to company restructure. I think the company is going under. Maybe that will do us a favour.

Want to put a minus star but not able ,complained about service level months ago not had reply,but had acknowledgement of my complaint and told get answer within 8 weeks,no response so far and over 8 weeks, complained again no reply , left telephone messages and had no reply
DO NOT USE USELESS SERVICE

If I could rate this a negative score I would.

I would NOT reccomend this service to anyone. You can't get a hold of anyone and every time I needed to report an emergency /needed recovery/ help you cannot get a hold of everyone so everything came out of my own pocket. They have then taken well over a month to return my deposit of which they have added extra charges for unknown reasons. DO NOT USE!

Not to be trusted. Customer service does not exist. They make up costs and never provide documentation to back them up. Even though subscription is paid they turn off your car. You can't get an answer from them in any sort of emergency.

The saga continues - still awaiting a response from Bipi over a contractual issue. They never ring.

But two things people should be aware of: they are owned by Renault (Renault Mobility) who bought them a few years ago for 100 million euros, or so the media reported, and since then, they have never been profitable. The media said last year that the losses were around four million. I guess that the co-founders are on an earnout and will use any tactic going to make themselves profitable - so full gas on the sales team, trash the customers service team and reward those who generate more revenue from each account.

I think people who are in the same situation as me, and there are many of use (see Redditt for example), should also contact Renault Mobility and whoever actually owns the car, and make them aware of how Bipi is running their company.

That's my update, here is my previous post.

Second thing, especially in Spain, they don't own the cars - they don't own their fleet. They are middlemen. They rent most of their cars from Athlon which causes all sorts of trouble when getting the car serviced, or new tyres for example. If anyone asked me, I would say never use this company, you'll regret if you do. By far the worst experience I've ever had and that's saying something!

If someone was asking me about using Bipi, I would say, from my experience, don't do it. I've had two cars, over five years in Spain, and I can't wait to finish my contract. Again, from my experience, they have lied to me and threatened me on numerous occasions, and have tried to take money from my account when we have agreed otherwise.
I plan to detail my whole experience with them, once I am over this nightmare, but really, really, be careful with this company.
And the one funny thing, once this comment goes up, they will post answer saying please talk to our customer service department - they are rarely there!

And there it is, the standard apology on my review. They will not speak to you because they cannot justify their actions. I feel sorry for those that work there, the place is a joke.

Perfect cars both no issues with the cars-repairs servicing done etc
BUT take payments from cards you have used once have never asked for the details to be saved ...but take the money .....In dispute with the bank but please watch them taking unauthorised payments !!!

I am extremly disappointed with my experience with Bipi Motors. My vehicle was collected on 6 March, and I was informed that my refund would be processed within 14 working days. However, it has now been well beyond that timeframe, and I still have not received my refund.

I spoke with customer care on 30 March, where I was assured that there would be no deductions and that the full amount of £800 would be refunded immediately. Despite this confirmation, there has been no progress since then.

What is even more frustrating is the complete lack of communication. My emails are being ignored, and my calls are no longer being answered. This level of service is unacceptable and highly unprofessional.

Vehicle registration: YY70 LBF
Refund amount: £800

I would strongly advise others to be cautious before engaging with this company. Based on my experience, they are extremely difficult to deal with once they have your money.