Biscuit Clothing Reviews 1,533

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Biscuit is amazing. I’m obsessed with their coolbrands & brilliant sales. Customer service is so helpful & I have returned time & time again to this trusted Scottish boutique. Refunds are slow but ref... See more

Rated 5 out of 5 stars

I love Biscuit and recently ordered the Yaya Fringed Cardigan and Nooki Free Bird Cream Embroidered Waistcoat. Both are fantastic additions to my autumn/winter wardrobe. As well as stocking great, uni... See more

Company replied

Rated 5 out of 5 stars

Biscuit team always offer helpful sizing advice for online purchases and fabric feel info etc. They offer a great mix of labels, which is great for mixing up styles and prices! I’ve not been disappoin... See more

Company replied

Rated 5 out of 5 stars

Lovely candle set from Plum & Ashby arrived promptly and well packaged. I have tried calling the telephone number listed a number of times to enquire about an item and have only ever got an answe... See more

Company details

  1. Clothing Store
  2. Baby Clothing Store
  3. Jeans Shop
  4. Fashion Accessories Store
  5. Outerwear Store
  6. Women's Clothing Store

Written by the company

Biscuit Clothing and Living, three stores and an online webshop for the modern woman in Edinburgh and Glasgow. Womens clothing, gifts, books and accessories from a range of designer brands.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 5 out of 5 stars

SUPERB

As a Northern Ireland customer, I tend to buy local. However, this is the second time I have purchased from Biscuit and will definitely shop again, . Great service. Lovely product. Thank you.

January 22, 2025
Advertisement
Rated 5 out of 5 stars

Excellent company high quality clothing

Excellent company to deal with. High quality clothing. Beautifully packaged. True to size. Communication good throughout and delivered in 2 days with standard delivery. Delighted with my purchases. I will be buying from Biscuit clothing again and would highly recommend them.

January 22, 2025
Rated 5 out of 5 stars

Biscuit is amazing

Biscuit is amazing. I’m obsessed with their coolbrands & brilliant sales. Customer service is so helpful & I have returned time & time again to this trusted Scottish boutique. Refunds are slow but reflective of the small business nature. I am a loyal & happy customer who has never looked more stylish thanks to their curated offer x

November 22, 2024
Rated 5 out of 5 stars

Lovely candle set from Plum & Ashby…

Lovely candle set from Plum & Ashby arrived promptly and well packaged.

I have tried calling the telephone number listed a number of times to enquire about an item and have only ever got an answering machine. Would be good to be able to speak with someone but appreciate shop is probably very busy at this time of year!

November 24, 2024
Rated 1 out of 5 stars

Far too slow to refund…

It’s two weeks since this company acknowledged receipt of a returned item, but they have still not refunded me (almost £400). When most other retailers now refund promptly, there’s just no excuse. Not impressed at all and will not shop here again: first and last time!

November 21, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

Great service, prompt delivery. I've never had to return an item as pieces are always as described and very good quality. Biscuit Clothing really collate a fabulous selection to make a perfect capsule wardrobe in Spring, Summertime and Autumn Winter.

October 26, 2024
Rated 5 out of 5 stars

What a fab shop to have in the…

What a fab shop to have in the neighbourhood! Great for fashion and buying gifts locally. Karen is such a brilliant human being and makes shopping in there such a great experience! The windows alone are worth walking past for … so many goodies recently!

September 14, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Super speedy delivery

Super speedy delivery. Shoes were perfect….would definitely recommend Biscuit Clothing, a great company

July 22, 2024
Biscuit Clothing logo

Reply from Biscuit Clothing

Thank you so much for your lovely feedback. So pleased to hear the shoes fit and you are happy with the purchase!

Rated 5 out of 5 stars

Fab As Usuall

Just bought a lovely Des Petit Hauts jumper. Lovely quality, lovely style, lovely colour...... lovely all round!

July 11, 2024
Biscuit Clothing logo

Reply from Biscuit Clothing

Thank you for your excellent review! We really appreciate it!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look