BISSELL Reviews 

I recently purchased a Bissell Fur Finder stick vac. It is by far the worst vacuum cleaner I have ever owned. The suction is weak, it leaves fur and hair behind on the floor detectable by the products lights. I spend more time vacuuming because it is so powerless. It is completely useless. I clean the filter and pipes daily after each use but this makes no difference. Waste of money

This afternoon I went to use my carpet cleaner and it started buzzing and smoking. I called Bissel customer service and Yadiell was extremely helpful. He was able to join be via video call and we were not able to locate the problem, so he offered to replace my carpet cleaner. Ive been a long time fan of Bissel for what they do for shelter pets, but 10/10 for customer service as well. I also love my carpet cleaner for the messes my dog makes!

Scammers. Double charged me for a single order. 2 different charge of 2 different price totalling over 500$ when my single order was 249$. When contacting custoemr support "its no problem at all it will go away eventually"

My order was accidentally completed in duplicate online. I was on the phone with them inside one hour of ordering. I was told they could not stop the processing of the 2nd order and both items would be shipped and I could return one with no return shipping charge. When all was done a return shipping charge was taken. My emails to them all go undelivered. Bad customer service.

I got the Bissell revolution pet shampooer don't waste your money on it we're shampooer ever the first one lasted me a couple months and the next one lasted about a month so I have two broken shampooers that I can't use

Bissell CleanView Pet 2252 is designed to be disposable junk. Spare parts are not offered or are always out of stock. Everything is plastic. The belt is right next to a screw that is used to join two plastic pieces. The belt heats up the plastic with every use and eventually the plastic cracked. The piece that cracked is not available as a spare part despite being easily removable. The other piece that also cracked and broke is permanently out of stock. So now I have a useless vacuum because one piece of plastic is cracked due to poor engineering design.

⭐ 1/5 – AVOID BUYING DIRECTLY FROM BISSELL!

I strongly advise everyone NOT to order anything directly from the BISSELL website.

I ordered a machine more than a month ago, and to this day I have received neither the product nor a refund.

According to DPD, the parcel was damaged and returned to the sender. Despite this, BISSELL claims that my order was delivered. Even more concerning, they sent me a proof of delivery containing a signature that is absolutely not mine and which I did not provide or authorize.

So BISSELL has my money, I have no product, and instead of resolving the situation, I am being shown a signature falsely presented as mine.

Their customer service has made the whole experience even worse. When you call, the staff are unhelpful, rude and extremely unprofessional. Nobody seems willing or able to actually take responsibility and resolve the case. Instead, you receive the same generic emails over and over again, without any real solution.

After more than a month, BISSELL still has my money and the product, while I am left chasing them for a refund for something I never received.

This has been one of the worst online shopping experiences I have ever had. Based on my experience, I would never purchase from BISSELL again.

⚠️ My warning to other customers: avoid ordering through their website. If something goes wrong with your delivery, getting actual help or your money back can become a nightmare.

AVOID BISSELL DIRECT ORDERS AT ALL COSTS.

I got my bissell right after I got my new house in May 2026. I have an older dog and he started having accidents occasionally. One my 3rd time of using it it started leaking from the bottom and the sprayer stopped working. As stated on the box it came in I was to call Bissell instead of returning to store. The initial call talking with AI told me to order a new container! After some not so kind words talking to a human customer service they did send me a Fed X sticker to send back. The said they fixed it it was missing some ring I went to use it still leaking water out the bottom but the sprayer was fixed! I immediately emailed them and told them that this was not acceptable and I would like a replacement. On my way to the FedEx store cause they did send me another bar code to send it back. I asked them as soon as they received it back that they send it to me. They told me that’s not how it works. I have paid for this back in May I should be able to use my equipment, especially after it was returned to me, saying it was fixed. I would not recommend just on the quality of it and well the customer service is a hit or miss.

No comment,

Dreadful customer service . Had the revolution hydro steam . Terrible carpet cleaner left carpets wet . Did not suck up water efficiently so rug took forever to dry . Customer service offered repair however bought in April so obviously a fault . Bissell would not escalate complaint in fact did not respond to my request . Would not purchase anything from Bissell again !

Used twice then it never worked again gave me a defective product wouldn’t recommend

After purchasing a Bissell Crosswave, it stop charging after little use. I do acknowledge that they did replace it, however, that one stopped charging just as quick. I contacted Bissell again, and they were unable to assist. Based on my experience I would not make another purchase with Bissell and therefore cannot recommend a Crosswave or them.

Total trash. Product was basically broken right from the beginning. Should have bought a EU product right away before even considering US trash. Product leaked after just a few weeks. Should‘ve bought Kärcher right away. Bissel is expensive and sells cheap technology from the 80s.

Do not buy the Bissell Turboclean vacuum. I purchased this machine from Amazon in April 2026, and it has already completely broken down. It will not power on at all, and the roller brush completely stopped spinning.Since the machine is only a few months old, it is fully covered by Bissell's manufacturer warranty. However, when I contacted Bissell customer service for help, they refused to honor the warranty or offer any assistance. This company does not stand behind its products. If you buy a Bissell vacuum, expect it to break quickly and expect customer support to leave you stranded with an expensive piece of plastic trash. Buyer beware.

Terrible unable to get replacement parts for my steamer that was involved in a recall. I will no longer purchase bissell products. Horrible customer service.

We bought a BISSELL carpet cleaner a few weeks ago. The ‘quick dry’ function didn’t work so we chose to send it for repair 10/7/26 rather than send it back.
It arrived back today 24/7/26, but still doesn’t work.
The ‘skilled operative’ at BISSELL said, “Just send it back to where you bought it, and ask for a refund or replacement.”

What sort of Customer Service is that?

Not even a, “I’m really sorry that you’ve spent £400 on one of our products. What can we do to put it right?”

What an absolute shambles of a company.

My power cleaner has never worked properly because it’s not used frequently it was not possible to return it.
It uses power but does not clean at all, the collection tank does not collect dirty water is always empty the spray does not spray but the brush does go round making one think it’s working. It’s spotlessly clean but has never worked properly.

I attempted to order a replacement part but not once, not twice, but three times. The part was not only incorrect but it was obviously a knock off and not an actual Bissell part. I sent their customer service pictures after the second incorrect part was shipped and they just the same wrong part again. I will not order from Bissell again.

A 3 year old carpet cleaner that cost £300 and I cannot get ‘Stock No: 3069772OH BISSELL No: 1613164’ as it is no longer available! This is a £7 bit of plastic, am I supposed to throw the machine away? If so disgusting. This part is available (I believe) at the Bissell store in the USA but will not ship to UK. I asked Bissell for help and received no reply. Well actually they did, they sent the wrong part to me and then refunded it when I told them but they offered no help whatsoever getting the right part. This is outrageous customer service.

DO NOT buy a Bissell vacuum!!! They discontinue parts within a couple of years and you are not able to purchase replacement parts or get anything compatible. On top of all of that, they only option they offer is a discount to purchase ANOTHER Bissell! They are a waste of money for the consumer.