bitiba.de Reviews 

Simply excellent. Each step of the process is well built and the final experience for the customer is exactly the same offered in the retail store. Time of delivery is coherent with sustainable processes. If you look integrity, quality and sustainability, you are in the right place.

Great products selection and quick delivery

They allowed skipping 1 delivery of subscription, the next one they stop sending order notification, confirm order at 5am and delivery before you could respond.

Update: after placing my review, another customer service agent took over my case and resolved it the way it should have been resolved from the start.

***

I used to be a loyal customer and was always satisfied with my orders — until now. I recently received a product (12 cans of Wolf of Wilderness Junior 6 x 400 g, Duck & Veal), which I had ordered multiple times before, and the quality was clearly not right. We hoped it was just a few faulty cans (in which case I wouldn't have complained about it), but so far, every single one we opened was bad.

I contacted Bitiba today with photos to show the issue. Their only response? “Here’s a 10% discount on your next order.” We paid €33.98 for these cans, and this is their idea of a solution. Even worse, there was no mention of investigating the quality problem at all.

The lack of empathy, the poor customer service, and the refusal to take this matter seriously are shocking. If a food product — even for dogs — is not good, you should care enough to look into it.

Don't order here if you expect to be taken seriously when there's something wrong with your order.

Placed order and paid via Pay Pal 14/10/24 no confirmation and unable to trace order etc 14 days later.
I've contacted them for explanation waiting on reply .
Also, a German company yet payment via Pay Pay was in US dollars to an individual with english name which I find very suspicious .

Ordered for the first time after using ZooPlus for years. Everything went smoothly, order arrived three days after it was placed. The prices are also great, would highly recommend.

For 2 years we have been ordering and all is great.
At the beginning it was confusing the ABO being by their shipment date and not expected delivered, but it always function.

I ordered food for my cat, price is very competitive and super fast delivery! Will use again for sure!

I'm waiting for almost 2 weeks now for the package that I already paid for. I have always ordered with bitiba before because of how easy the order and delivery process is. Now, on the other hand, I've been waiting for over 2 weeks for my package and it won't be delivered because the delivery person "can not find me/I am not home" which is a freaking lie since I am home EVERY DAY due to home office! So stop suddenly having issues finding me if you never had issues beforehand for over 2 years?

Great company, I love their services but if you have any problem regards lost of funds with cashbackrecovery at out look .com they are very professional .

I waited for an order for a MONTH and received nothing else than a refund and no explanation as to what the problem was. ZERO effort to help me when the problems with delivery occurred. Have been a customer for over two years, but still was treated very poorly.

I would recommend being careful when ordering from them if you need something in a hurry and like good customer service

I've ordered from this site a couple of times now. I find they have a better selection and better prices than many of my local pet food shops (eg Futterhaus, Fressnapf). Delivery was really quick as well.

Very good price & quality and quick delivery!
Already recommended to my friends & colleagues!

Please keep it up with this good service and provide more products in the future. :)

The price is right, delivery as promissed!

The product is great but the delivery is abysmal. They always claim there was nobody to take delivery even when it is sent to a business address. I have NEVER had this delivered on time in full as it is supposed to be there is always some lie concocted as to why they could not deliver

I have bought twice from bitiba and it is always a good experience. the prices are very low and the delivery is on time even with destination italy!

A friend suggested this on-line shop for Snuggle-easy warming pillow, and the first order came very fast, the product is excellend and my cats are addicted to it. I surfed a little on their website and found some new cat food sorts which are not available everywhere. The prices are very good. The shipping is very fast. The food had long expire date. It is very good and carefully packed. I received x e-mail all the information- invoice, tracking number. People here seems to work hard and good. That´s why give them all my thanks and compliments!