The only reason I'm giving four stars and not five is because I didn't get a reply after the first email but the second email I got after trying again definitely made up for it when I was contacted by... See more
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Review summary
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I been a trusted customer of Yoursafe for the past few years and honesty they are fair. I once accidentally sent money to my old closed bank and they sent the funds back to me. Whenever I face troubl... See more
Always there for an answer.. But I don't like the Al assistent. I would love for the employees to answer me🙈🙈
They were fast to react to my mail, the only thing they did not do is confirm with me that their actions were completed.
Company details
Written by the company
Yoursafe secures payments, money and identities of businesses and individuals worldwide independent of their trade, profession, race, ethnic or social origin, gender, religion or sexual orientation. Yoursafe's got talent.
Contact info
Danzigerkade 23d, 1013AP, Amsterdam, Netherlands
- 00-800-44229999
- accounthelp@yoursafe.com
- yoursafe.com
3.9
Great
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made an ACH transfer on 9 April and I…
I made an ACH transfer on 9 April and I didn’t received it . I have more than 3 weeks and 15 working days . No one is answering at their support! No one is answering on phone, email, chat , WhatsApp !
I don’t know where my money are and no one is willing to help me ! Is insaneeee !
April 9, 2026
Unprompted review
Reply from Yoursafe
Hello!
I'm very sorry to hear this. We've been seeing ACH delays at our banking partners unfortunately. The money will for sure be received, but I cannot give you an exact date at this moment.
Please hold on for a bit!
Getting a Yoursafe Visa Debit Card will allow you to spend your money directly! :)
Hope this helps.
My experience is great because they fix…
My experience is great because they fix every problem you have very fast !If you send an email they answer quickly and if is something you dont know they explain good to undestand.😉😁👌
April 29, 2026
Unprompted review
They are a friendly team and very…
They are a friendly team and very willing to provide quick and concrete solutions. Thank you very much.
April 21, 2026
Unprompted review
Reply from Yoursafe
Thank you so much :)
Absolutely terrible
Absolutely terrible. Endless waiting for payments and support responses. They are completely indifferent and do nothing when money goes missing. I’m closing my account and switching to Revolut.
April 7, 2026
Unprompted review
Reply from Yoursafe
Hello! We're very sorry to hear this. Can you send an email to feedback@yoursafe.com and we can help you out :)
I really liked how the support team…
I really liked how the support team replayed very fast to my request
April 3, 2026
Unprompted review
Reply from Yoursafe
Thanks for your great review! :)
Was Fast answer and I understand…
Was Fast answer and I understand everything
March 31, 2026
Unprompted review
Reply from Yoursafe
Thanks for your review! :)
Excellent service
Although the process is quite cumbersome and time-consuming, Matt has been extremely helpful.
March 27, 2026
Unprompted review
Reply from Yoursafe
Thanks! We're here to help :)
Reply from Yoursafe
Happy to help! :)
Great experience
Great experience , very fast and friendly. I'm speachless.
March 20, 2026
Unprompted review
Reply from Yoursafe
Thank you so much!
Amazing customer service
Amazing customer service, and very fast responses to my emails, which I appreciated a lot. I would recommend yoursafe to anyone!
March 17, 2026
Unprompted review
Reply from Yoursafe
Thank you! :)
Avoid using this service
I am writing this review to warn others about my terrible experience with YourSafe. I initiated a money transfer (ACH transfer to US bank) 12 days ago, and the funds were deducted from my account immediately. However, the recipient never received the money. The transfer simply vanished.
I have tried contacting customer support multiple times regarding this lost transaction, but I am being completely ignored. I have sent emails and filled out contact forms, yet there is total silence on their end, well only robot formal responds that my question was escalated to an appropriate team. Nothing else.
It is unacceptable for a financial service to hold onto client funds and then refuse to communicate. This feels like a scam. Avoid using this service if you don't want to lose your money
March 5, 2026
Unprompted review
Reply from Yoursafe
Hello! We've seen some delays in ACH with our banking partners unfortunately. We're working hard on improving this. A Yoursafe Visa Debit Card will be the best way to spend your money in the mean time.
Why are international transfers so…
Why are international transfers so expensive?
March 15, 2026
Unprompted review
Reply from Yoursafe
Unfortunately international transfers are also expensive for us, so its to cover our costs. You can get a Yoursafe Visa Debit card to spend internationally. This would be a lot cheaper :).
good assistance through the whole…
good assistance through the whole proces of starting wiith Yoursafe
March 12, 2026
Unprompted review
Reply from Yoursafe
Thank you!
My first card was not delivered after 2…
My first card was not delivered after 2 months, but they made me another card and I had received it within a week. So I am glad! I am looking forward to make use of the debit card and that I can have great service like this one.
February 27, 2026
Unprompted review
Fast and clear
February 24, 2026
Unprompted review
RUN!!
RUN!!! They don't even deserve one Star. This bank is ridiculously ridiculous. I'm so frustrated and feeling sick as I'm waiting for my money which I transferred over 11 days ago via ACH which they stated it takes a maximum of 5 days to clear.
I've been ghosted by the so called support team. I've sent endless emails and tried communicating through their live chat but no ine is replying.
Please don't use this bank if you care about your mental and general health or else you'll go crazy, especially if you are not of colour and not in their country.
February 23, 2026
Unprompted review
Reply from Yoursafe
Hello! You should've received your funds by now. But indeed they can take a bit longer than 5 days. The best way to have access to your funds reliably is by getting a Yoursafe Visa Debit Card.
They were very straightforward and kept…
They were very straightforward and kept communication lines open. Never ghosted me. Once I knew they were part of Verotel and had roots in the Dutch banking system, I knew it was legitimate.
February 20, 2026
Unprompted review
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