Bluefly Reviews 

I strongly recommend that consumers think twice before purchasing from this merchant, especially high-value items. I ordered a Jimmy Choo bag, but when my package arrived, there was no bag inside. The package contained a flattened Jimmy Choo box and a large amount of crumpled packing paper.
I reported the issue immediately, preserved all packaging, and offered to provide photos and video. The merchant relied on fulfillment scans and shipment weight to deny my refund instead of resolving the fact that I paid for an expensive handbag that I never received. I even requested that they review any available warehouse surveillance footage to verify that the actual bag was placed in the package.
I am now left without the merchandise and without my money. Based on my experience, I would not purchase from this merchant again and would caution others before doing so.

Ordered a $600 pair of shoes from them and got lost In transit, paid an extra fee to insure them but still never got any compensation. Contacted consumer service and they were extremely rude and sarcastic.Do yourself a favor and read the reviews on this place . Just buy from saks , I’m surprised bluefly is still in business at this point.

Ordered a long champ bag a week ago it was never shipped. I contacted them today and they said they shipped it. I called fedex they said the item was not received thusly why there is no scan. They also told me via emal they intentionally no longer have a phone number to call that if theres no update within the next few days to contact them again. I gave them notice that if my item doesn’t ship within 24 hrs i contacting my bank. They sent a shipping email 4 days ago. Still no tracking update. Dont order from this company. The customer service is horrendous and terrible communication only via email.

I really don't know what to say. I have never seen/heard of a company that outright lies about sending emails to customers in response to inquiries. Unfortunately, I am going to have to take the loss. I just needed basic info.

The product can be great but in terms of customer support it is very aggravating.

I purchased a pair of Brunello Cucinelli’s shoes, it was $450, they didn’t fit, so I returned the shoes, the return package was lost by UPS, I filed a claim with the UPS, the UPS compensated within 14 days, but the compensation was given to Bluefly, I sent multiple emails to Bluefly costumer service with no response at all, be aware of the company, Bluefly is a scam！

. I wanted to return the item that I purchased the very same day that I got it. They sent me a return label and according to their website, they charge $12.95 to return an item. Well, I finally got my refund and they charge me $17 for the shipping. I’ve tried to get in touch with them and have heard nothing.

I’ve purchased what was supposed to be a gold necklace from Blue fly. The necklace is gold plated. It’s silver is what a local jeweler said. I also purchased a Prada watch that does not work. Try to contact blue fly for assist assistance in getting it replaced repair no success I would not purchase anything else from them.

Charged me for a return on shoes that were not made well and did not fit. I used to be a big bluefly customer not any more!!

Bluefly has always been great. Their listings are accurate and shipping is fast. I’ve never had any issues they are one of my top designer resale sites.

Missed the return window by two days due to a terminally ill pup, asked customer service for a one-time allowance to return several thousand dollars-worth of merchandise that doesn't fit and was ignored for weeks before being denied. I'll never shop with you again, and will make sure to warn others also. A 14 day (10 business day) return window is nonstandard and meant to trap your customers.

I am totally disappointed in Bluefly! I have repeatedly asked for a RMA number and shipping label to return some designer sunglasses. I have gotten nothing. This is the third or fourth time I have asked. I am beginning to think you guys just want to let the time run out so that it’s not possible to return items! Not very good business! If I don’t receive a RMA number and return label right away I will no longer shop on Bluefly! I need to hear something NOW!

Don’t order from here ! Definitely ripping people off with hidden fees. I order shoes but they did not fit I sent them back and they deducted out $21.95 from my refund. However the site states that an initial $12.95 will be deducted. I reached out to them and someone responded so unprofessional and still couldn’t let me know why they deducted a whole extra $9 from my refund ! This is ridiculous I will be reporting them and I know they better have an explanation. They still can’t tell me what the extra deduction fee is for ? Instead told me to read the return policy which I did and it states $12.95 not $21.95 ! Will no longer order from bluefly

I placed an order and I never received it. I have sent numerous emails and texts to this company and they have not answered me and I’m still waiting for my refund. They knew how to take my money but for them to give me my refund is like pulling teeth. The worst customer service care sucks

I ordered a sweater on December 8th, and I still haven’t received it. The latest tracking says December 14th. Bluefly uses a cheap bulk shipping method via USPS where multiple packages are dropped off under one scan number and can sit for days before USPS processes them individually. This shipping method isn't acceptable, especially during the holidays. Today is December 19th and I have no idea where this package is. Terrible company and awful customer service.

Ordered an item that showed available and in stock a couple days later I receive an email from Blue fly that states the item is no longer available and that they are canceling the order and refunding my money, no explanation no offer to make things right or even something as simple as a discount for my next order. Wish I had read the reviews prior to ordering.. lesson learned.

I received a product that didn’t really look like the picture, which was fine. I returned it and was aware that it could take within 10 days for a refund ( which is ridiculous) but ok. I reached out several times just for an update and they NEVER RESPONDED. They keep lying saying they responded to my inquiries, which never happened!!! I absolutely filed a charge back because I didn’t know if my refund was being processed. Again because no one ever notified me or responded to my emails. They only responded because I filed a case with the BBB. Then lied and said they responded to me. The customer service and communication is nonexistent, and their business practices are poor. Had you actually responded to a simple update request. This would be a nonissue. If you order from them don’t bother returning it. They pretty much ghost you and won’t reply if you have questions within the processing period. It should be full transparency that they won’t process your return for exactly business 10 days (not within) and they won’t respond to any inquiries during that time. They clearly have had issues in the past regarding this very issue. Buyer beware. Too bad because they have pretty good selections for decent prices. It’s no wonder why they have horrible customer service reviews.
I honestly never received any response from them. If they can provide proof to me that they responded I will gladly delete and edit my review. Show me that you responded with proof of receipt. That was my only issue in the first place. I reached out numerous times but no one got back to me. It was Not the time in which the processing took place. I even checked my email history and there was nothing. I just checked again for 10/20/2025 and don’t have anything in my inbox. I just wanted an update on the processing time. That would have avoided this situation. I went back on the BBB and was able to find/ see your screenshot. I also went to the junk folder of another email that I had issues with. I thought it was coming to my regular email. I promise you I never saw this. I apologize for the misunderstanding and miscommunication. I will amend my review immediately. If there is something I can send to BBB. I will also do that as well.

I ordered a "wear red for Charlie Kirk on October. 14" shirt that obviously was supposed to be RED. Ordered on Sept. 12 and received the shirt on the evening of October. 14. I was shocked to see the shirt was actually ORANGE. I submitted all information required including a photo next to a red shirt to their 24 hour customer support. Received message today that apparently they are offering me $3 refund on the shirt that cost me $47.47.

I purchased a handbag on Bluefly, and after several days, I received a delivery notification. However, the order never arrived at my shipping company (since there is no direct shipping to my country, I usually use a shipping company for such deliveries). To clarify the situation, my shipping company requested a signed proof of delivery, as they suspected the courier may have delivered the package to the wrong address. When I reached out to Bluefly for assistance, I was simply redirected to FedEx to track the order myself. The fact remains that my order was lost, and I do not understand why the responsibility for tracking and resolving this issue was shifted to me. I paid for my purchase and delivery, and I reasonably expected Bluefly to ensure that my order was delivered properly. However, that just ignored my emails and, of course, did not take any responsibility.

They sent me the wrong item and there is zero customer service to correct the issue. Just a “yeah, we don’t have that one. You can return the one we sent” and not addressing they did not send what I ordered or any solution to make this right.

So, yeah there is a risk to go with this company. If there is an issue, the customer service is lacking and no recognition or desire to make it right. No sympathy or apologies.

EDIT— yeah, so anyway. As you see in the response, it can be more of a hassle working with them. This wasn’t an exchange, I was sent an item I didn’t order and was asking if they had the one I did order.

This is the first apology in any of the emails. You are sent through basic responses. Better to order elsewhere.