We could not have asked for a better person to support us during our Home application process; Diana R was so polite and supportive and diligent with the whole procedure and I was able to contact a... See more
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Like many others who have written reviews of this bank, I received a loanpromise from this bank. I then proceeded to find an apartment and was about to sign the contract which the bank had promised me... See more
Company replied
Bluestep presented another solution, perhaps a more creative alternative. They delivered what I asked for and a lot more. Im very happy with what they did for me
Company replied
We were looking to change bank cause we werent happy with what we had Diana Åström at Bluestep helped us out to do an easy transaction i tip my cap to her excelence and knowhow Thanx Diana and Blue... See more
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Company details
About Bluestep Bank
Written by the company
Bluestep Bank är specialister på bolån och har sedan 2005 hjälpt tiotusentals människor till nya bostäder.
På Bluestep tilldelas du en bolånespecialist som ser till din framtida betalningsförmåga snarare än din anställningsform, kredithistorik eller skuldsaldo. Vi kan därför hjälpa fler med bolån och samlingslån för en tryggare ekonomi.
Bluestep Bank tittar på hela din ekonomi och kan ofta hitta lösningar där andra banker säger nej. Målet är att stärka din ekonomi med långsiktigt hållbara lån. Med ett omstartslån får du en ny chans att få ordning på din ekonomi.
Vi erbjuder flera olika bolånelösningar beroende på dina behov. Du kan till exempel:
Ansöka om lånelöfte inför bostadsköp
Låna till kontantinsats
Utöka ditt befintliga bolån
Ansöka om bolån tillsammans med en kompis
Genom att göra en helhetsbedömning av din ekonomi kan vi i många fall hjälpa dig som vill: låna utan att ha en fast anställning, låna trots att du har en betalningsanmärkning eller låna trots att du har skulder hos Kronofogden.
Är du nyfiken på hur mycket du skulle kunna låna? Testa vår bolånekalkylator.
Hos Bluestep Bank får du personlig service av våra bolånespecialister som lyssnar, förstår dina behov och guidar dig genom hela processen. Du är alltid välkommen att kontakta oss för att prata om din situation och hitta lösningar som passar dig.Låna till ny bostadLåna på befintlig bostad
Contact info
Sveavägen 163, 113 46, Stockholm, Sweden
- kundtjanst@bluestep.se
- www.bluestep.se
4.2
Great
760 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Beyond scummy
Like many others who have written reviews of this bank, I received a loanpromise from this bank. I then proceeded to find an apartment and was about to sign the contract which the bank had promised me, only for them to change the terms one day before signing. The new terms were that I give them a guarantee from my job site that I would be working there for x amount of time. I then gave them exactly that, exactly what they asked for, a guarantee for the amount of time they had asked for, only for them to then threaten to not give me the loan unless for a raised interest rate. They broke their promise, and then changed terms as I gave them literally exactly what they asked for. Do not use this garbage bank, they are a fraud. Most of the positive reviews are definitely plants from the bank, as the negative reviews seem to closely resemble my experience, showing they don’t learn from their shitty past. Do not use this piece of shit garbage bank. I will be telling all of my friends to avoid this scam, as we are all at the age of buying our first properties. I suggest you do the same.
February 18, 2026
Unprompted review
Reply from Bluestep Bank
Hello,
We would like to start by saying that we are sorry to hear that you did not have a positive experience with us. We take all feedback seriously, both positive and negative, as part of our ongoing efforts to improve.
A loan promise (pre-approval) is not the same as having a mortgage fully approved. Therefore, it is important not to sign a purchase agreement before the loan has been finally approved. The reason we sometimes need to request additional documentation is to ensure safe and sustainable lending for both new and existing customers.
From the time a loan promise is issued until a mortgage is finally approved, the interest rate we can offer may change. This can be due to changes in the interest rate environment as well as other factors that affect the credit assessment. Our ambition is always to offer the best possible rate based on the conditions at the time.
We would also like to be clear that neither we nor any other bank benefits from processing a mortgage application only to later decline the loan. Our focus is on approving loans that are sustainable and responsible for both the bank and the customer.
You are of course entitled to your opinion, just as our satisfied customers are entitled to theirs. We have many customers who appreciate our process and service, which we are very happy about. At the same time, we always listen to criticism so that we can continue to improve and serve even more satisfied customers, but without compromising the credit processes that are in place to ensure responsible lending for all our customers.
Kind regards, Bluestep Bank – a part of Enity Bank Group
Bluestep presented another solution
Bluestep presented another solution, perhaps a more creative alternative. They delivered what I asked for and a lot more. Im very happy with what they did for me
June 23, 2025
Reply from Bluestep Bank
Hi Magnus!
Thank you for your kind feedback!
We’re really happy to hear that you liked the solution we provided and that it went beyond your expectations.
Kind regards,
Bluestep Bank – en del av Enity Bank Group
Very good service
Good service, all my questions were answered in time. No problem during the loan process.
March 20, 2025
Reply from Bluestep Bank
Hello, wonderful to hear!
We are glad that you are happy with the process! Thank you very much for your review!
Best wishes, Nordic Customer Service
My Worst Experience. Period.
This bank is probabIy the worst bank I have ever dealt with in terms of customer service. They are slow with everything and very rigid. There is no room for flexibility.
I have given this bank more documents than I have ever given to any organization in my life, including the Government!! And yet they still ask for more documents!! This is in addition to all the standard information they get about you like credit checks, payslips, etc.
More than 3 weeks after I made my application, this Bank was still asking for documents and had not even verifed my income. After 3 weeks!!
The account manager does not seem to have any idea of what he is doing. His level of nonchalance is ridiculous. He is not able to properly answer any questions you have which leaves you very dissatisfied. I have no idea how he got this job.
This Bank will take every bit of information about your personal life. They will take all the time in world and they will not give you answers that make sense. And in the end they can deny your application based on things you dont understand as no one will explain it to you.
I am so happy to hear that other people have had a similar experience with Bluestep Bank.
I will withdraw my application and go somewhere else.
I advise everyone to do the same if they have a choice.
December 23, 2024
Unprompted review
Reply from Bluestep Bank
Hello and thank you for your review.
We are sorry for your perception of the customer service and the application process. We'd like to know more about your experience so we can get a clearer picture of what happened and what we can improve. Please contact us at klagomal@bluestep.se.
Kind regards,
Nordic Customer Service
Worse bank
In January, I received a loanpromise for the purchase of the apartment, after three months i.e. two days before the main contract from no where I got rejection of the loan promise. I canceled my acess date and now Im taking the consequences. This bank is really crazy and unresponsible. Even they are not updating their claim phone number 08 50 92 42 37 on the website.
08 50 92 42 37 car agency phone number.
April 11, 2024
Unprompted review
Reply from Bluestep Bank
Hi Rahim,
We are sad to hear about your perception of us. We would like to hear more of what went wrong in this errand. The phone number that you've mentioned doesn't belong to Bluestep and is not featured on our website. You are welcome to contact us at klagomal@bluestep.se.
Kind regards,
Nordic Customer Service
Really good I'm happy with Bluestep.
January 1, 2024
Reply from Bluestep Bank
Hi,
Thank you so much for your nice review.
Have a great day!
Best regards,
Customer Center
Reply from Bluestep Bank
Hello,
Thank you for your kind words.
Have a nice day!
Best regards,
Customer Center
Reply from Bluestep Bank
Hej Tommy,
Tack för ditt omdöme!
Med vänliga hälsningar,
Bluestep Bank Kundservice
Really bad costumer service and extremly long !!
Impossible to get anything done with this bank and super difficult to transfer money from the bank. If you plan to place your savings here - DONT! Find another bank.
They have no costumer support that is woth mentioning. Will never ever recomend this bank to anyone.
November 24, 2023
Unprompted review
Reply from Bluestep Bank
Hi Charlie,
Thank you for your review!
We're sad to hear about your experience. We would like to get in touch with you. Please contact us during our opening hours 9-17.
We wish you a nice day!
Kind regards,
Bluestep Bank Customer Service
Happy Home Owners
We could not have asked for a better person to support us during our Home application process; Diana R was so polite and supportive and diligent with the whole procedure and I was able to contact at any time for clarification. I'm amazed how Professional Bluestep and willing to guide support and help new commers to Sweden. I will and i am already recommending colleagues to Bluestep Bank as I'm 100% satisfied with the customer service and going the extra mile for clients
Huge Thank You to Bluestep Bank in helping us making our dream come true and finally but not least BIG THANK YOU to Diana R
Regards
Barry Family
January 31, 2023
Unprompted review
Reply from Bluestep Bank
Hi Nicolas,
Thank you for your wonderful review! We are glad to hear that you were happy with our procedure and service. Congratulations on your new home. We wish you and your family all the best!
Kind regards,
Bluestep Bank Customer Service
probably offer a little better rate..
January 23, 2023
Reply from Bluestep Bank
Hi and thank you for your comment,
It is correct that we generally have a slightly higher mortgage rate than traditional banks. This is because we can accept a complex credit history, payment defaults as well as other forms of income and forms of employment. This gives us the possibility to help more people who would otherwise be denied mortgages at traditional banks. The individual interest rate that is offered is based on an overall assessment of the financial conditions prevailing in each individual case. You can see our historical average interest rates https://www.bluestep.se/bolan/borantor/genomsnittsrantor/ . If you have any questions please don’t hesitate to contact us by chat or by calling us.
Best regards,
Customer Service Center
Great experience and George who had our…
Great experience and George who had our case were very professional and serviceminded.
June 16, 2022
Unprompted review
Reply from Bluestep Bank
Hej och tack för ditt omdöme!
Våra bolånespecialister arbetar hårt för att hitta individuella lösningar för våra kunder, och vi är glada över att du känner dig nöjd med den hjälp du fått.
Med vänliga hälsningar
Customer Support Group
Reply from Bluestep Bank
Thanks for your comment! Much appreciated!
Take care!
Sincerely, Customer Support Group
We were looking to change bank cause we…
We were looking to change bank cause we werent happy with what we had
Diana Åström at Bluestep helped us out to do an easy transaction
i tip my cap to her excelence and knowhow
Thanx Diana and Bluestep
November 10, 2021
Unprompted review
Reply from Bluestep Bank
Hi, thanks for your lovely comment!
Our mortgage specialists work hard to find individual solutions for our customers, and we are glad that you are satisfied with the help you have received! Have a great day!
Best wishes, Customer Support
George Rahhal offered top notch…
George Rahhal offered top notch service. He's very knowledgeable on the housing market, was very patient and explained everything so well that I felt confident in taking the next steps. His service was excellent and I recommend him and hope the company can reward him for good customer ratings. He saved me a lot of time that I would have used surfing the internet for info and gave valuable tips. Thank you George!
May 11, 2021
Unprompted review
Reply from Bluestep Bank
Hello, wonderful to hear!
We are glad you are happy with the process! Thank you very much for your review!
Best wishes, Customer Support Group
Great in every way
Great in every way. Great contact. So nice to be treated with human respect from a bank!
November 2, 2020
Reply from Bluestep Bank
Thanks, for your comment!
We are very glad to hear that you are pleased and satisfied with our service!
Have great day and take care!
Sincerely
Customer Support Group
fast service
October 29, 2020
Reply from Bluestep Bank
Hej och tack för din kommentar!
Uppskattas verkligen! 🌸
Med vänliga hälsningar
Customer Support Group
Best bank.....thats it👏👏👏👏👍👍👍
October 28, 2020
Reply from Bluestep Bank
Thank you very much! Much appreciated! Have a great day and tace care.
Sincerely,
Customer Support Group
Reply from Bluestep Bank
Hi, thank you very much! We are happy and thanksful for your comment.
Have a great day!
Sincerely,
Customer Support Group
Reply from Bluestep Bank
Hi!
Thanks for your comment! 🌸
We wish you a wonderful day!
Sincerely,
Customer Service Group
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