Bluestone Reviews 

Amazing, just did my first trip here and it was fabulous. Perfect for my kids aged 7 and 5. Loads to do and the facilities are clean and well kept.
The play areas were perfect for my two. We stayed in the village and the 2 bed cottage is massive.
Food is a bit pricey but decent quality. There's loads going on and its quiet at bedtime so the kids actually slept.
If youre travelling alone with kids I'd recommend staying in the village as it was just a few steps to home when they were tired at the end of the night. There's loads of activities and trails. We didn't even get to see the whole site and will definitely be back.
It's a treck up the hill to the pool and stuff but its not bad at all. About 10 minutes tops .
Beach is about 20 mins drive and folly farm is fabulous too and just 10 mins away. We did it on our last day as we were leaving.
I never leave reviews but this one deserves 10 stars.
Honestly cant recommend enough and perfect for a trip as a single parent.

Bluestone isnt worth the hype. To be honest the lodges are tried and not overly clean. Us a family of 7 paid extra for zip line experience that was 28 quid per person for 1 line that lasted 28 seconds a detail that was left out when booking. In the hive the kids also had a go on indoor zip but you at least got two goes on that one but was still 15 quid per person for something that was over in seconds. Bowling yet another cost 36 quid for 45 minutes at least that was for 6 people. While we had a nice holiday all the nice experiences weren’t related to bluestone at all we had to go and find some nice beach’s about 30 drive away from site and made some lovely memories. The pool at bluestone wasn’t bad but after 1 visit you had done every it had to offer but like our lodge the pool was tired, dated and broken in parts. I even gave a missing floor tile to one of the life guards who didn’t seem surprised by this. Oh and if you don’t pay extra for an electric buggy your have a lot of walking to do around site. The cost considering we would have needed two were outrageous anyways. Eating on site again really expensive although the food at Smokey’s was nice. While I wasn’t upset we went to bluestone there are some parts of the park that were ok it just felt overall meh, expensive, and dated. Would i recommend it to anyone no I really wouldn’t. It’s just felt like we had a holiday but the only magic from the holiday was what we created as a family nothing from being at bluestone. We left feed back which I have left some time hoping someone at bluestone might contact us but we haven’t heard anything so guess no one cares after we have spent a lot of money hence the honest review.

We have a 4 yesr old so there was so much to do. Food was great we ate at every restraunt. Staff very friendly.

Cons - buggys and bikes sold out and fridge needs sorting.

Pros - loads of free things, swimming, parks, softplay, football fields.

The lodges did have cobwebs but its in the middle of a woods lol.

Aldi only 17 min drive away so did a food shop there for breakfast and lunches so kept costs down.

Staff doing activities were so great and friendly.

Bluestone have made it possible for me to own my own home after financial difficulties. This will allow me a fresh start. I cannot thank Bluestone enough. Yes, it does take longer for the mortgage offer to come through, but they are lending to people who are a financial risk. Thanks again.

Not very clean,spiders everywhere,pools dirty,black mold,broken showers etc

Bluestone is great options for families with smaller children - toddler set (potty, stepping stone and toilet seat included free at request), plenty of children options to eat out and free activities included. We found it extremely useful that you can use the resort from 11 am on arrival day until 3pm in departure day. Ball runs through all resort are fabulous fun and distraction. My only issue is a loud music at at venues and around play areas but kids didn't seemed to bother. Bluestone being car free areas during most of stay is also a huge plus.

My wife booked a family weekend (as we’ve always loved going to bluestone). Unfortunately a week before we were due to go, my wife was rushed into hospital and needed emergency surgery (7 hour operation). I contacted Bluestone and told them this and that we would not be able to take our holiday. At first thier response was positive, they said that due to our situation they would take the unusual step of allowing us to rebook (with the possibility of paying the difference if it was more expensive), perfect I thought, but the next breath they needed my wife (as the lead booker) to contact them. 7 hours of surgery and then in intensive care, how was this possible? So I gave them her email address, phone number and other details to show that I was her husband but no they said it had to be her. Now 3 weeks later she’s home starting her recovery, she contacted them and they have declined our request. Holiday and money GONE. thank you Bluestone.

The perfect holiday for preschoolers. The accommodation is amazing and the buggy’s are so fun!
Second year in a row coming and we love every minute.
Only thought - Wish more food places were open in the daytime.

We recently stayed at St Govan Lodge and overall had a really enjoyable experience.

The lodge itself was amazing — very clean, well-maintained, and equipped with everything we needed for a comfortable stay. It made settling in easy and stress-free, which we really appreciated. A nice touch was that a buggy was included, although we understand not all bookings come with one, so it’s definitely worth arranging this in advance.

There were a couple of minor drawbacks. The soundproofing upstairs wasn’t great, and we could clearly hear a young child running around above us. That said, it’s a family-friendly environment, so it’s somewhat expected.

The pool facilities were good but quite busy during our stay. One issue we noticed was ants running along the bottom of the lockers, which could do with being addressed.

Dining was a bit hit-and-miss. The pub was extremely busy due to football being on, and since you can’t book tables, it made it difficult to find somewhere to eat as many people were just there for drinks. On the other hand, the Italian restaurant appeared very quiet but told us it was fully booked, which was a bit confusing.

I also experienced an allergy issue in the pub restaurant, as black pepper was included in my meal despite not being listed on the menu. This is something that should definitely be clearer for guests with dietary requirements.

Despite these points, we had a lovely stay overall. Would I stay again? Yes, I would.

First and last visit to Bluestone for my sons 10th birthday
Old, Tired apartment with ripped sofa and cracked tiles.
Buggies sold out so trying to get out and about with my boy virtually led to tears everytime as the hills are impossible without a buggy and the main facilities are at the top of the park next to the car park but your not allowed cars on site!! but not enough buggies to go around just 20 year old bikes offered as a solution to the problem for £75 a pair that squeal like a pig and useless on the serious inclines of the park
No evening entertainment and a pool that needs a damn good clean.
Nothing for miles around since the closure of Oakwood
Not a smile to be seen from any member of staff
We paid for a 4 day break and left after 2!
Also very limited internet around the majority of the park and only the options of channels 1-3 on the 32 inch tv in your apartment

Avoid at all costs as they won’t care about you and care nothing about customer service

Literally like staying in the terrace at St Fagans and the retro facilities

It was horrible, pool was closed nearly all day but it still was closing at 5 pm. By the time they opened it we only had like 10 minutes. It was awful experience.

We've come here for 2 years. We come during term time because the holiday prices are extortionate.
We've stayed in the Tenby lodge and this year one of the newer lodges in Merlin Crescent.
Pros:
The staff are always helpful and polite
Lots of activities for younger kids.
Food is nice.

Cons:
Prices for food and essentials are insane. £7.50 for a waffle or crepe. £4 for a hot chocolate.
Buggy prices have risen. The new buggies are nice but pricey.
The new lodges have AWFUL sound proofing. The bedrooms downstairs can hear everything upstairs. Hard to settle kids.
The ensuites have no door? Why! I can lie on my bed and have full view of the shower. There is no privacy.
The sound of rain on the windowsills is very loud. I understand wanting to have accessible lodges but not all bedrooms need to be downstairs. It's a poor design that hinders sleep.
The blue lagoon needs a major refurbishment. It looks so dated and tired.

If I came here outside of term time paying premium prices I would be more frustrated.

Beautiful accommodation. We stayed in a Carniligi Lodge and it was really lovely but unless you have very young children, there is nothing to do here at all. My children are teens. We visited the pool (which needs closing for refurbishment) and other than that really struggled for activities. We ended up leaving the park during the day to visit local towns. Not something we expected to ever do.

We stayed here for 4 nights last June and we thoroughly enjoyed it. Plenty to do for the children (all aged under 7 in our party). The Serendome has activities such as a park, sand play and water play which are all free. Most of the bookable activities were aimed at 8+ so were slightly limited but we discovered the building that has the NRG cafe & a humongous soft play - which was great. Food at the NRG cafe & the bar & grill were nice but the Knights Tavern wasn't overly delicious given the price. It's great that you have the option for a takeaway to be delivered to your lodge. Great for when you have over tired small children!
We made the mistake of not ordering a buggy thinking we would be able to hire one when we arrived but they were fully booked. A long trek around the lodge so I would highly recommend hiring in advance.
The pool is fantastic! So much for the children to do in there. We spent hours in the over two days!
The Lodge itself was ok. The carpets could use some TLC but thats me just being picky!
We've booked to return again this year and have already booked our buggy 😁

I am in the middle of my stay here, some of the facilities are good, such as Blue Lagoon and Serendome, but the accommodation leaves a lot to be improved, The hot water runs out after one bath and one shower, the properties are much too close together, unless you like living on top of your neighbours. Play areas for young kids is poor. You can hire an electric buggy because it is quite hilly, but be warned. As a pedestrian you come second to the fat people in buggies and there are very few walkways solely for pedestrians. Kitchen is poorly equipped. Outside lighting is poor, but I suspect they expect you to hire a buggy to negate their obligation to light paths. So far the restaurants have been ok but service is poor.

Not safe for people with severe food allergies. Despite of multiple checks with staff, the food contained nuts was given. It of course caused narrowing throat and scared of all of us during the dinner. We complained about this severe error, but they didn’t refund the dinner or took any serious actions to us - a few emails saying ‘the system didn’t work this time’. We contacted the council food safety team as this is very unsafe and unprofessional.

Additionally, I should note that’s the accommodation was not updated for ages. The shower room decided by a short curtain from a toilet and the all area was flooded every time we use the shower. When we contacted the maintenance team during the stay, we were told it’s because it’s a wetroom! We asked to have some help
such as additional towels, they did not do anything.

The shower water temperature was not checked and the water was scaling hot when I used it first time. I’m glad it’s not my child. We contacted the maintenance team again to fix it.

Hence, overall we will not recommend others or go back there again. You can see many recent complains here. We thoughts it’s ok but were shocked by the quality of service and it’s really concerning and unsafe.

I’m afraid to say this will be our last stay after nearly 16 years on the trot unfortunately for us you have out priced yourself we stayed in Merlin’s crescent last time and we had a very bad experience with a member of your staff who I think forgot who is paying for her wages never mind we paid over £4500 with out the nights tavern for drinks and meals we can get a holiday in the sun much cheaper we find that it’s an awful amount of money and it’s seems that the park has gone down hill the blue lagoon had problems this time and closed not what we wanted and unfortunately it’s looking very tired now.
We wish you all the best for the future

Booked in Summer for a break at the beginning of November. There seemed to be lots available for young children and we are celebrating our youngest turning one in the first week of November. However come September I realise there is very little activities to book in November, lots of the activities I could see didn’t seem to be bookable for our dates. I thought I was perhaps early and they would soon be added to the calendar. Come early October, still nothing so I contact them and they advised they flip to a festive schedule at the start of Nov. So unless you want to do Christmas things there really isn’t much for little ones to do after all. I send a email as instructed by them and they said basically nothing can be done. Since then I’ve received a email weeks later to say a large part will also be closed off on our first day due to Christmas prep. So we didn’t book a festive break but here we are in the midst of Christmas celebrations all before bonfire night. Anyway, they finally offered to move the holiday (10 days away from the start of the holiday) despite me making the original complaint weeks back. However this means they hold our funds just shy of £900 and then as a family of 5 we are expected to fund and find a new holiday to start in ten days time. Horrible customer service, had to chase for a reply and management don’t speak on phones. Looks like we are stuck with it. I wouldn’t book again, they don’t care once they have your money and I absolutely feel like they’ve miss sold the holiday. Beware if you hoping to get away from November you will get the Christmas experience if you like it or not. Which means many things won’t be available due to the Christmas set up. You won’t be offered anything for the inconvenience of closures either or for being miss sold. Infact they won’t even speak to you.

I arrived at Bluestone Resort with high expectations having heard reviews as being better than similar places like Center Parcs. The location and resort is indeed quite beautiful. It is clean and all areas we visting are well maintained. But being 6 months pregnant, having severe pelvic pain, running behind a 6 year old uphill and downhill to get anywhere is a huge damper on any fun or relaxation we might have had. The buggies on your resort were sold out, and I was politely told to 'plan better' next time by the staff member at the buggy store. My mum, who's 61 years old, with a knee condition was stuck inside the cottage for most part of the trip. Nowhere on your website, is a buggy recommended as essential for people with physical limitations. This was not mentioned by your client services people either, who had called a month before our departure. The pedicure booked at the spa was a joke. Of the 60 minutes, the girls were chatting with each other for 50. My mum and I were to lie on the uncomfortable spa beds, while the girls complained how they were not able to have the right stools to do the pedicure! I specifically mentioned that I need a massage during the Pedi, and dont care about the nails. This resulted in the last 5 minutes of the hour long pedicure in some version of massage. £160 totally down the drain. The archery my husband booked was abysmal. It was windy, the arrows were shorter than the draw string. The bow and arrows we purchased from your gift shop were of better quality. The main plus of the trip was that my daughter enjoyed all her activities. I would like to give a special thanks to Dylan at the Serendome (Star Catcher activity) who was incredibly patient and encouraging towards my daughter. The Blue Lagoon was enjoyable. All in all, I found the whole experience extremely taxing and very poor value for money. We returned terribly exhausted with a sense of loss having spent our vacation budget on this terrible experience. I'll definitely not be recommending this resort to anyone, and not visting again.

£3310 for a week, but they only allow you ONE bath towel for the whole stay.
This is a disgrace.
You'd think that £3310 would pay for the laundry of an extra towel.

No door to the en-suite, and hardly any bedroom storage.

But the towel thing is the nail in the coffin. Money-grabbing beyond. And not sanitary.
We used the towels 15 times over a week