Bodylab Reviews 

323
•
TrustScore 2.5 out of 5

2.4

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Rated 2 out of 5 stars

I ordered but never received the package even though the post service says it's delivered. That's not why I give Bodylab 2 stars. The 2 stars are mainly because of a very slow customer service, who al... See more

Company replied

Rated 3 out of 5 stars

Basically everything is good, but I found out that I ordered the wrong type of protein powder. Actually, I wanted the banana flavour (because I already had it at home and I like it), but I ordered... See more

Rated 4 out of 5 stars

I have ordered something from a .ch shop, at some point, I wondered why it took so long to deliver my package. I called DPD and after about 10-15 min waiting in line, the service was very friendly an... See more

Rated 1 out of 5 stars

They basically source most of their products from other companies and simply repackage them under the “bodylab24” label. I don’t have anything against that. However, the only real value they add o... See more

Company replied


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2.4

Poor

TrustScore 2.5 out of 5

323 reviews

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No recent history of asking for reviews

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2.4

All reviews

(323)

10 reviews in the last 12 months

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Rated 2 out of 5 stars

Poor service and little help

I ordered but never received the package even though the post service says it's delivered. That's not why I give Bodylab 2 stars. The 2 stars are mainly because of a very slow customer service, who also gives you very robot like answers, and because of the fact that the website says that if you don't receive a package we will find a suitable solution. That solution is apparently just that I have to handle the situation with the post office alone. From the other reviews in here it seems like a company too big to care about their customers.

August 13, 2026
Unprompted review
Bodylab logo

Reply from Bodylab

Dear customer,

we're sorry that your parcel has not reached you and that you were disappointed with our customer service.

We contacted the postal service and requested an investigation. Unfortunately, they confirmed that the parcel had been delivered and that delivery without a signature had not been declined. As a result, the postal service does not accept liability in this case.

We understand how frustrating this situation is. Please be assured that we took your concerns seriously and did what we could to clarify the delivery status.

Kind regards

Rated 1 out of 5 stars

No delivery

No delivery. Refund request was not answered.

August 4, 2026
Unprompted review
Bodylab logo

Reply from Bodylab

Dear customer,

we are sorry to hear that you have not received your delivery and have not seen a response to your refund request.

We respond to all customer inquiries. If you have not received our reply, please also check your spam folder and contact us again at info@bodylab24.ch so that we can review your case.

Kind regards

Rated 1 out of 5 stars

Long delivery times for whatever product

They basically source most of their products from other companies and simply repackage them under the “bodylab24” label. I don’t have anything against that. However, the only real value they add on their side is supposed to be fast shipping.

And that’s exactly where they fail.

I ordered from "bulk.com" the shipment comes from Germany and arrives at my place within 3–4 days working days. Bodylab, on the other hand, takes at least 7 working days (that’s a week and a half) for deliveries within Switzerland. That’s simply too long !!

January 30, 2026
Unprompted review
Bodylab logo

Reply from Bodylab

Dear customer,

thank you for taking the time to share your detailed feedback with us.

We are sorry to hear that you were dissatisfied with the delivery time of your order.
Due to a temporarily high order volume, deliveries unfortunately took longer than usual, which we regret.
Please note that under normal circumstances, our delivery times within Switzerland are shorter.

We would also like to clarify that our products are developed by us based on our own formulations and quality standards and are not standardized products simply relabeled under different brands.

Best regards

Rated 1 out of 5 stars

I spent almost 500 Chf on one single…

I spent almost 500 Chf on one single order, they din't add anything, no shaker no tshirt, just the items i paid for. That's weird.

March 16, 2025
Unprompted review
Bodylab logo

Reply from Bodylab

Hello dear customer,

thank you for your feedback. Our free gifts must be selected and added to the order by the customer during checkout – they are not automatically included. If you have any questions about this, our customer service team will be happy to assist you.

Best regards

Rated 5 out of 5 stars

Very fast shipping and very good price

In the start, I was afraid to order because I saw a lot of bad comments, but all the comments was old and from the corona. So I told myself I will try to order and maximum Fr.50 will Go to trash. I ordered Now in November with all their discounts, And I’ve got The protein in three days. I’m very satisfied and I’m recommend on this site

November 2, 2024
Unprompted review
Rated 1 out of 5 stars

11 days since I made an order

11 days since I made an order - nothing received. Support only answer: "We have people sick here", and then no more...

Apparently they are scamming people - DONT USE THEM!

January 30, 2023
Unprompted review
Bodylab logo

Reply from Bodylab

Dear customer,
due to very high order volume and many sick colleagues in our warehouse, there were unfortunately delays.
We apologize very much for this!
To find out the status of your order, please contact our customer service.
If you do not receive your package for any reason, we will refund you.
Best regards, your Bodylab team

Rated 1 out of 5 stars

Terrible customer service

Protein was off when it arrived. Tastes like sour milk and had clearly gone rancid. When I asked the company about sending the tub back they said they weren’t liable.

Don’t order supplements from this company. I made a large order and only wanted to swap the 1 tub.

Disgraceful

November 2, 2022
Unprompted review
Bodylab logo

Reply from Bodylab

Dear customer,
we are sorry that the product does not suit you personally!
There is no quality defect.
Unfortunately, we can not take back already opened food.
We ask for your understanding!
Best regards, your Bodylab team

Rated 2 out of 5 stars

The package took longer than the…

The package took longer than the expected and I was never warmed by the bodylab team that there was some issue occurring, they only informed me after I complained.

August 9, 2022
Unprompted review
Bodylab logo

Reply from Bodylab

Dear customer,
we have been in daily contact with you and have informed you of the current status in each case and asked you for a little patience.
There were difficulties at customs on the part of DPD.
We are sorry for the inconvenience!
Best regards, your Bodylab team

Rated 5 out of 5 stars

Can only recommend

Good quality for a very good price and quick delivery. Used to buy my supplements on MyPortein, but the prices got rediculously high, so I switched to Bodylab and I am not disappointed in the slightest.

July 8, 2022
Unprompted review
Rated 2 out of 5 stars

the 5kg weight gainer was totally open

the 5kg weight gainer was totally open, even tough most of it is still inside a lot of the content fell out.

June 30, 2022
Unprompted review
Bodylab logo

Reply from Bodylab

Dear Customer,
we are very sorry for the inconvenience!
Please send us your complaint directly to info@bodylab24.ch. We will take care of a compensation immediately!
Best regards, your Bodylab team

Rated 1 out of 5 stars

Expect no real help from Support

Had problems with the delivery and contacted the support. They were extremly unmotivated to help and did barrely the minimum.

After receiving and opening my package there was a real mess inside, all sticky and dusty from proteinpowder all over my packs.
No securing inside to prevent it from damaging etc.

There much costumer friendlier shops out there so no comming back.

June 28, 2022
Unprompted review
Bodylab logo

Reply from Bodylab

Dear customer,
we are very sorry that you felt this way about your experience with our customer service! We always try our best to help you further.
Best regards, your Bodylab team

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